[00:00:01]
SO WE'RE GONNA GO OVER, UM, THE DALLAS POLICE ONLINE REPORTING SYSTEM.
THAT'S WHERE WE'LL BE LAUNCHING.
[Police Online Reporting System on June 20, 2023. ]
WE'VE DONE, VIDEOS, UH, OUTREACH.I'VE DONE 'EM PERSONALLY IN BOTH ENGLISH AND SPANISH.
THAT WILL HAVE A BE HAVE A, UM, BE MADE AVAILABLE TO ALL YOU, UM, AFTER THIS AS WELL.
I'M HERE TO TALK ABOUT THE CHANGES WE HAVE TO OUR ONLINE REPORTING SYSTEM.
UH, THE DALLAS POLICE DEPARTMENT ONLINE REPORTING SYSTEM HAS BEEN OPERATING FOR THREE YEARS TO THIS POINT, IT'S BEEN AN OPTION TO REPORT CERTAIN NON NON-EMERGENCY OFFENSES QUICKLY AND EASILY.
STARTING MONDAY, JULY 3RD, 2023, THE DALLAS POLICE DEPARTMENT WILL BEGIN TO REQUIRE MANDATORY ONLINE REPORTING OF CERTAIN NON-EMERGENCY OFFENSES THROUGH THE DALLAS ONLINE REPORTING SYSTEM.
OUR PRIMARY GOAL IS TO MAKE DALLAS THE SAFEST CITY POSSIBLE FOR EVERYONE WHO LIVES, WORKS, OR VISITS OUR GREAT CITY.
WE KNOW FIRSTHAND IN AN EMERGENCY EVERY SECOND COUNTS.
WE WANT OUR OFFICERS TO BE AVAILABLE TO RESPOND QUICKLY AND EFFICIENTLY TO ANY HIGH PRIORITY CALL TO MAKE SURE WE KEEP A HIGH LEVEL OF SAFETY AND STAFFING.
WE ARE MAKING THIS CHANGE AND REQUIRING THE ONLINE AND OVER THE PHONE REPORTING.
THE NUMBER OF HIGH PRIORITY CALLS CONTINUES TO INCREASE IN THE CITY.
THOSE ARE PRIORITY ONE AND TWO CALLS, THREATS TO LIFE FOR PROPERTY OR CALLS THAT NEED A PROMPT EMERGENCY RESPONSE IN THE FIRST QUARTER OF THE YEAR, PRIORITY ONE, WE'RE UP OVER 7.5%.
THESE CALLS REQUIRE MULTIPLE OFFICERS STAYING AT A SCENE FOR EXTENDED PERIODS OF TIME.
THE INCREASE IN THOSE CALLS IS A LARGE FACTOR IN OUR INCREASING RESPONSE TIMES.
OUR GOAL WITH THIS MANDATORY REPORTING IS TO CUT DOWN OUR RESPONSE TIMES, FREE UP MORE OFFICERS, AND RESPOND QUICKER TO THOSE WHO NEED OUR HELP IN AN EMERGENCY.
LAST YEAR ALONE, CALLS REPORTED TO THE ONLINE REPORTING SYSTEM AND PHONE REPORTS LED TO AN ESTIMATED SAVINGS THAT EQUALS 51,000 PATROL HOURS OR THE WORK OF MORE THAN 24 OFFICERS.
IMAGINE IF WE USE THIS SYSTEM TO ITS FULL POTENTIAL WITHOUT SACRIFICING THE QUALITY OF SERVICE OR INVESTIGATIVE PROCESS OUR RESIDENTS EXPECT FROM THE MEN AND WOMEN OF THIS POLICE DEPARTMENT.
THE ONLINE REPORTING SYSTEM IS QUICK AND EASY TO USE.
SIMPLY GO ONLINE TO DALLAS POLICE.NET, OR YOU CAN USE ONE OF THE KIOSKS AVAILABLE AT OUR DALLAS POLICE SUBSTATIONS.
ONCE ONLINE, A RESIDENT CAN COMPLETE A POLICE REPORT QUICKLY WITHOUT HAVING TO WAIT FOR AN OFFICER TO ARRIVE FOR YOUR, FROM YOUR PHONE, TABLET, COMPUTER, OR ONE OF OUR KIOSKS.
CHOOSE THE TYPE OF INCIDENT YOU NEED TO REPORT.
POPUPS WILL WALK YOU THROUGH THE PROCESS.
THERE ARE SEVERAL CALL TYPES THAT MUST BE REPORTED ONLINE, MINOR ACCIDENTS WITH NO INJURIES, AND VEHICLES THAT CAN BE DRIVEN AWAY FROM THE SCENE.
PROPERTY DAMAGE, PROPERTY STOLEN THEFT OF SERVICES, AND SHOPLIFTING, ALL UNDER $2,500 WHERE THERE IS NO SUSPECT, BURGLARY OF A MOTOR VEHICLE WHERE THE SUSPECT IS NOT AT THE SCENE.
A CREDIT OR DEBIT CARD BEING USED WITHOUT PERMISSION WITHIN THE CITY OF DALLAS, HARASSING PHONE CALLS OR TEXTS NOT RELATED TO FAMILY VIOLENCE, IDENTITY THEFT, CHILD CUSTODY, WHERE CHILDREN WERE NOT EXCHANGED AT A COURT ORDERED TIME, LOST PROPERTY, RECKLESS DAMAGE, GRAFFITI, BURGLARY OF A VENDING OR MOVIE RENTAL MACHINE.
BUT WE WANNA REMIND EVERYONE THAT IN A MEDICAL EMERGENCY, ALWAYS CALL 9 1 1.
IF YOU'RE WITNESSING A CRIME IN PROGRESS OR THE INCIDENT HAS A SUSPECT, CALL 9 1 1.
BUT FOR THE NON-EMERGENCIES, I JUST LISTED CRIMES THAT HAVE ALREADY OCCURRED.
AND TO FILE A REPORT WITH US, FILE ONLINE, WE'VE STARTED OUTREACH AND EDUCATION ON THE MANDATORY REPORTING.
THIS INCLUDES SOCIAL MEDIA RELEASES, UPDATED INSTRUCTIONAL VIDEOS, AND INFORMATIONAL MEETINGS IN ENGLISH AND SPANISH.
WE'VE HELD MEETINGS HERE AT HEADQUARTERS AND THIS WEEK OUR NEIGHBORHOOD POLICE OFFICERS AND COMMUNICATION MANAGERS.
WE'LL ALSO BE PRESENTING TO THE PUBLIC AT OUR SUBSTATIONS.
OUR MPOS ARE AVAILABLE TO SPEAK AT MEETINGS WITH GROUPS, ANYTHING THAT WILL HELP OUR CITY LEARN MORE ABOUT THESE CHANGES AND HOW THIS TYPE OF REPORTING HELPS OUR EMERGENCY RESPONSE WITHOUT HURTING OUR LEVEL OF SERVICE.
I WANT TO ENSURE OUR RESIDENTS, THE INVESTIGATIVE PROCESS FOR ONLINE REPORTING IS THE SAME AS IF AN OFFICER HAD TAKEN THE REPORT AT THE INCIDENT SCENE.
THIS PROCESS WILL MAKE MORE OF OUR OFFICERS AVAILABLE TO RESPOND TO CRITICAL EMERGENCY CALLS, AND IT'S QUICKER FOR THE RESIDENT WHO WILL BE ABLE TO FILE ONLINE WITHOUT WAITING FOR AN OFFICER TO ARRIVE.
ONLINE REPORTING AND NO WAY DIMINISHES OUR COMMITMENT TO PUBLIC SAFETY AND TO OUR CITY.
THESE CHANGES WILL MAKE SURE THAT WE ARE THERE WHEN YOU NEED US MOST.
WITH ME, I HAVE 9 1 1 ADMINISTRATOR, ROBERT VE OR IS OUR SUBJECT MATTER EXPERT TO ANSWER ANY QUESTIONS YOU MAY HAVE.
UH, AND WITH THAT, WE'LL OPEN IT UP.
[00:05:03]
THANK YOU FOR THE QUESTION.UH, ULTIMATELY WE WILL BE GIVING THEM, UH, VERY SPECIFIC INSTRUCTIONS ON HOW TO FOLLOW THE PROCEDURES.
UH, WE'RE VERY EXCITED TO HAVE, UH, THE CITIZENS BE MUCH MORE EFFICIENT IN FILING ONLINE OR OVER THE PHONE AS NEEDED BEEN AROUND SEVERAL YEARS.
WELL, THE VOLUNTARY PROCESS HAS NOT BEEN WORKING.
THAT'S WHAT WE'VE BEEN ABLE TO ESTABLISH THROUGH THE DATA REVIEWS.
SO WE ARE GONNA MANDATE THAT THESE, UH, REPORTS ARE FILED ONLINE OR OVER THE PHONE AS WELL.
WELL, WE DO FEEL THAT, UH, INDIVIDUALS WHEN GIVEN A CHOICE WOULD PREFER TO HAVE A POLICE OFFICER AT AT THEIR DOOR.
HOWEVER, IN THESE PARTICULAR CASES, IT, IT IS GONNA BE MUCH MORE EFFECTIVE FOR US TO HAVE THE POLICE OFFICERS RESPOND QUICKER TO PRIORITY ONES AND PRIORITY TWO CALLS C REPORT IS
UH, THE, THE BASIC QUESTION WAS, UH, DO WE HAVE SUFFICIENT PEOPLE TO, UH, COMPLETE REPORTS, UH, OVER THE PHONE? UH, IT IS AN ANALYSIS PROCESS.
WE DO FEEL THAT RIGHT NOW WE HAVE A GOOD STARTING POINT TO, UH, UTILIZE, UH, PERSONNEL IN PLACE TO DO THE REPORTS OVER THE PHONE.
HOWEVER, IT WILL BE MORE EFFECTIVE FOR INDIVIDUALS TO REPORT ONLINE.
UH, FOR THOSE REPORTS THAT QUALIFY TO BE REPORTED ONLINE.
UH, EVEN UNDER TODAY'S PROCESS, IT TAKES OVER FOUR HOURS FOR INDIVIDUALS TO, UH, REPORT IT OR WAIT FOR A PHONE CALL BACK.
UH, SO IF YOU DO IT ONLINE, IT, YOU CAN ACCESS IT IMMEDIATELY.
FINISH A REPORT WITHIN 10, 20 TO 20 MINUTES, DEPENDING ON, ON THE TYPE OF REPORT YOU'RE MAKING.
SO WE BELIEVE IT'S A LOT MORE EFFECTIVE FOR THE CITIZENS TO USE THE ONLINE REPORT, UH, PROCESS.
ON THE, ON THE SECOND PART OF IT, UH, SHE ASKED IF, UH, WHAT, WHAT ARE WE GONNA DO FOR INDIVIDUALS WHO CALL AND MAYBE THEIR ELDERLY DON'T HAVE ACCESS TO THE INTERNET? AGAIN, SAME PRINCIPLE.
WE WILL USE THE PHONE REPORTING OPTION.
UH, IF THEY DON'T HAVE ACCESS TO THE INTERNET, THEY CAN USE OUR KIOSK.
UH, ONE OTHER THING THAT WE HAVEN'T MENTIONED IS THAT AT, AT ALL, UH, PUBLIC LIBRARIES, YOU CAN USE THE CITY COMPUTERS TO ACCESS THE, UM, ONLINE REPORTING SYSTEM AS WELL.
SO THERE'S LOTS OF OPTIONS THAT ARE, SHOULD BE VERY CONVENIENT TO OUR CITIZENS.
SO, UH, THERE ARE A COUPLE OF DIFFERENT TYPES OF CRIMES THAT ARE, UH, REQUIRED TO UPLOAD YOUR INFORMATION.
SO, FOR EXAMPLE, ON, UH, A CHILD, UH, BEING, UH, DROPPED OFF LATE ISSUE, YOU HAVE TO UPLOAD YOUR DIVORCE DECREE.
SO YOU'LL HAVE TO UTILIZE THE ONLINE PROCESS TO DO THAT NECESSARILY.
SO WHAT HAPPENS IS THERE, ARE THEY GONNA BE OFFERED THAT TELEPHONE
SO ULTIMATELY, IF, IF, IF ALL ELSE FAILS, WE WILL UTILIZE THE PHONE OPTION.
UH, BUT AGAIN, THE, FOR THE VAST MAJORITY OF INDIVIDUALS THAT ARE UTILIZING THESE SYSTEMS, THE ONLINE REPORTING SYSTEM WILL BE MOST EFFECTIVE FOR THEM.
[00:10:01]
YOU HANDLING? I I THINK THE COMMUNITY SHOULD BE VERY, UH, CONFIDENT IN UPDATING TO THIS ONLINE PORTAL.OBVIOUSLY, AS WE KNOW WITH THE RANSOMWARE, UH, ISSUE THAT WE'VE HAD HERE, I THINK OUR, OUR CITY HAS RESPONDED, UH, QUICKLY, AS QUICKLY AS POSSIBLE.
AS YOU LOOK AROUND THE COUNTRY AND OTHER PLACES THAT HAVE BEEN, UH, BEEN VICTIMS OF THIS AS WELL, IT'S TAKEN 'EM A LOT LONGER OFTENTIMES TO GET BACK ONLINE.
UH, WE'RE HOPEFUL THAT WE CAN GET FULLY BACK OPERATIONAL HERE IN, IN A FEW WEEKS ON, ON SOME OF OUR MAIN, MAIN ISSUES.
UH, BUT I THINK THERE SHOULD BE A LOT OF CONFIDENCE IN THIS.
THE IDEAL NUMBER, UH, WE, WE PROBABLY NEED, UH, 500 MORE AT SOME POINT.
LISTEN, I'VE SAID THIS BEFORE AND I DON'T NEED TO BANG MY HEAD AGAINST THE WALL.
EVERYONE IN CITY HALL UNDERSTANDS THIS AS WELL, UH, THAT WE NEED TO GROW AND WE'RE TRYING TO GROW AS QUICKLY AS POSSIBLE.
OUR RECRUITING UNIT IS WORKING AS HARD AS THEY CAN.
UH, BUT CERTAINLY, UH, WHEN WE LOOK AT THE STAFFING NUMBERS WHERE THE CITY IS TODAY AS OPPOSED TO WHEN IT WAS A SMALLER CITY YEARS AGO, UM, THOSE ARE OBVIOUS, RIGHT? UM, YOU KNOW, IT'S, IT, IT AMAZES ME, UH, QUITE FRANKLY.
UM, AND NOT MANY THINGS AMAZE ME, BUT I'VE BEEN DOING THIS JOB FOR A VERY LONG TIME.
UH, THE WORK THAT THE MEN AND WOMEN OF THIS POLICE DEPARTMENT CONTINUE TO DO WITH THIS CITY, WITH THE, WITH THE WAY THAT WE'RE STAFFED.
UH, I'VE SAID THIS BEFORE AND I KNOW WE'VE HAD THESE CONVERSATIONS.
WE'RE IN A NATIONAL STAFFING CRISIS, NOT JUST HERE IN DALLAS, BUT IS AROUND THE COUNTRY.
UH, AND ONE OF THE THINGS THAT I WAS GONNA SAY, AND I APPRECIATE YOU BRINGING THE POINT UP, IS THAT WE'RE NOT REALLY BREAKING NEW GROUND HERE.
UH, THERE'S A LOT OF MAJOR DEPARTMENTS.
I KNOW A LOT OF MY COLLEAGUES FROM AROUND THE COUNTRY ARE USING ONLINE REPORTING.
UH, WHEN YOU LOOK AROUND THE STATE, UH, AS AN EXAMPLE, I THINK SAN ANTONIO, HOUSTON, UM, UH, FORT WORTH, UH, ARE USING SIMILAR, AND I THINK THERE'S OTHERS AS WELL.
UH, SO OBVIOUSLY THIS WILL HELP US MAXIMIZE THE STAFFING WE HAVE TO CONTINUE, UH, OUR DOWNWARD TRAJECTORY OF VIOLENT CRIME HERE IN THE CITY.
UH, LISTEN, AT THE END OF THE DAY, WE WANNA MAKE SURE THAT OUR COMMUNITY UN UNDERSTANDS AND REALIZES THAT EVERY CRIME THAT THEY REPORT U USING THIS METHOD WILL HAVE THE SAME INVESTIGATORY PROCESS AS IF AN OFFICER WAS AT THEIR HOME OR AT THE SCENE.
BUT AT THE SAME TIME, AS WE LOOK AT THAT, AND IF THAT INVESTIGATIVE PROCESS IS VERY, IS THE SAME AS IT WOULD BE, WE HAVE TO THINK ABOUT OUR MEN AND WOMEN, UH, AND THE STRESS THAT THEY'RE UNDER AND THE CONSTANT CALLS THAT THEY'RE UNDER.
I MEAN, YOU CAN COME ON ON A SHIFT ONE DAY AND YOU ARE BACKED UP 20, 20 CALLS ALREADY BEFORE YOUR SHIFT STARTS.
LISTEN, WE, WE HAVE TO MAKE, UH, THE WORKING CONDITIONS OF OUR MEN AND WOMEN BETTER, UH, AND AT THE SAME TIME NOT SACRIFICING THE SERVICE TO OUR COMMUNITY.
AND I THINK THIS ACHIEVES THAT ONLINE.
WHAT THERE ANY CHANGES MORE SIMPLY ESTABLISHMENT, WHAT HAPPENS WHEN, VERY SIMILAR AS IF AN OFFICER WAS THERE, A DETECTIVE, UH, WHO GETS THE CASE, WOULD RECOGNIZE AND SEE IF THERE'S THINGS, IF THERE ARE SOME THINGS MISSING, AND THEN REACH ANDRE AND REACH BACK OUT.
UM, NOTHING DIFFERENT THAN IF, THAN IF THAT REPORT WOULD'VE BEEN LITERALLY, IT'S, I KNOW IT'S HARD TO, HARD TO, TO FATHOM, BUT IT'S LITERALLY, ONCE THAT REPORT IS DONE, IT WOULD BE NO DIFFERENT THAN IF AN OFFICER HAD TAKEN IT.
AND SO IF THERE'S FOLLOW UP THAT DETECTIVE NEEDS TO DO IN TALKING TO THE VICTIM, THAT THEY WILL, THEN THEY WILL DO THAT.
[00:15:12]
ARE TRYING TO GET EMPLOYEES THAT ARE ONCOMING ELIMINATED TO HAVE MORE UNIFORM ON THE BEACH.IS THAT WHAT, IS THAT WHAT I'M GETTING? NO, THERE'S NO ELIMINATION.
UH, WE, WE
UH, SO NO, IT'S NOT AN ELIMINATION FACTOR.
IT'S MORE, IT'S MORE FROM AN EFFICIENCY PERSPECTIVE, UH, SO LONG AS WE ARE NOT, UH, UM, SO, SO LONG AS WE'RE NOT FAILING OUR COMMUNITY.
UM, SO IT'S, IT'S AN EFFICIENCY STANDPOINT.
THOSE POSITIONS AREN'T GOING AWAY.
WHAT, WHAT TAKING, UH, THERE ARE A MYRIAD OF OTHER CASES THAT, UH, WE TALK A LOT ABOUT THE, THE, THE OFFICERS IN PATROL.
BUT WHAT EQUALLY THIS WILL, UH, THIS, THIS IMPACTS, UH, THE INVESTIGATORS AS WELL.
NOW, LIKE I SAID, THE INVESTIGATORS WILL STILL BE HANDLING THESE CASES, RIGHT? SO WE HAVE A PATROL OFFICER THAT TAKES A REPORT.
THAT REPORT ULTIMATELY GOES THROUGH THE PROCESS AND THEN ENDS UP ON A DETECTIVE'S DESK.
THIS TYPE OF REPORT WILL STILL END UP ON A DETECTIVE'S DESK.
SO THOSE DETECTIVES ARE STILL GONNA BE WORKING.
THERE'S NO ELIMINATION OF THOSE POSITIONS AT ALL, BECAUSE THEY'RE STILL GONNA BE HANDLING THAT CASE AS IF AN OFFICER TOOK THAT REPORT.
WHAT OTHER ROLE PRIOR TO YOUR POSITION ARE YOU SPEAKING? UH, WE'RE SEEKING REDUCED RESPONSE TIMES, AND WE'RE SEEKING OFFICERS TO BE AVAILABLE FOR HIGHER PRIORITY CALLS.
UH, AND WE'RE SEEKING TO REDUCE THE DEMAND ON THE WORKLOAD OF OUR PATROL OFFICERS WHO ARE THE BACKBONE OF THIS ORGANIZATION.
UH, AND BY DOING SOME OF THESE THINGS, WE'RE HOPEFULLY TO GET THAT QUESTION STREET, THE TRAINING THAT, WELL, I THINK IT ALL STARTS WITH THE INITIAL THREE, ONE ONE CALL OR NINE ONE ONE CALL THAT ROBERTS FOLKS WILL GET.
SO I'LL LET YOU, WELL, AGAIN, YOU KNOW, THE OFFICERS GONNA BE TRAINED ON THE PROCESS, ON THE FACT THAT THERE ARE KIOSKS AT THE SUBSTATIONS, UH, THE PHONE REPORTING PROCESS.
AND THE OFFICERS WILL BE EDUCATED TO BE ABLE TO, UH, EDUCATE THE COMMUNITY WHEN THESE, WHEN THESE CRIMES OCCUR, UH, YOU KNOW, WE'RE DOING EDUCATION BOTH EXTERNALLY AND INTERNALLY.
AND SO THEY'LL KNOW THE PROCESS, THEY'LL BE EXPECTED TO KNOW THE PROCESS.
UH, ULTIMATELY THIS IS TO ASSIST OUR COMMUNITY AND ASSIST THEIR WORKLOAD AS WELL.
UH, AND SO THEY'LL BE EDUCATED ENOUGH TO BE ABLE TO, TO WALK SOMEONE THROUGH.
I WILL SAY THIS, I MEAN, IF WE'RE GOING THROUGH THIS PRESS CONFERENCE, CUZ SOME OF IT'S NEW, BUT IT REALLY TRULY IS A VERY SIMPLE PROCESS.