[Economic Development on October 2, 2023.]
[00:00:04]
IT'S NOW IT'S 1:10.WE CALL THE ECONOMIC DEVELOPMENT COMMITTEE TO ORDER.
FIRST ITEM IS APPROVAL OF THE MINUTES.
I. CARRIED. I HOPE EVERYONE LOOK AT THE BRIEFING MEMO BE THE FARMERS MARKET TIFF DISTRICT.
KEVIN, YOU WANT TO COME FORWARD WITH THIS MEMO? I KNOW WE HAD A WHOLE LOT OF QUESTION.
PAID PARKING. I KNOW CHAIRMAN WEST PROBABLY GOT A COUPLE OF QUESTIONS ON IT.
HE GOT ONE. ONE GOING TO ADD UP TO TWO.
OH, I THINK I ASKED YOU THIS AT THE COUNCIL MEETING, BUT IT WAS THE IT WAS THE TWO HOURS VERSUS THREE HOURS ON THE AMOUNT OF PARKING ON THE FREE TIME. AND HOW DID WE COME UP WITH THAT NUMBER AND WHAT'S THE DATA BEHIND IT? YES, YOU ASKED THAT QUESTION AT THE LAST COMMITTEE MEETING.
SO REMIND ME WHAT THAT WHAT THE ANSWER WAS.
WELL, THERE IS THAT'S A DATA DRIVEN NUMBER.
YOU KNOW, THE MANAGER OF THE FARMERS MARKET AND THE MANAGER OF THE PARKING GARAGE, THEY DO THEIR MEMBERS OF THE PLACER.AI DATA ANALYTICS.
SO THE AVERAGE SHORT TERM VISITOR STAYS 1.3 HOURS TO THE FARMERS MARKET.
SO BY SETTING IT AT TWO HOURS, YOU KNOW, UP TO TWO HOURS FREE, THEN A GOOD MAJORITY OF THE SHORT TERM PARKERS ARE GOING TO GET GOING TO BE THERE IN AND OUT BEFORE THEY INCUR A CHARGE.
OKAY. I'M JUST WONDERING, IS THIS A WELL, THIS IS PROBABLY NOT GERMANE, BUT IS A IS A GOOD INDICATION OF LIKE A PARKING STUDY TO SEE EXACTLY WHAT PARKING IS NEEDED, YOU KNOW, DOWNTOWN.
I THINK THIS IS AN INTERESTING YOU KNOW, THIS STUDY MIGHT BE A MODEL WE MIGHT WANT TO COPY.
NO, IT'S JUST I'M JUST THROWING THAT OUT.
CHAIR. I DON'T HAVE ANY QUESTIONS.
OTHERWISE. ANYONE ELSE? HOW WILL THE PARKING BE ENFORCED? WILL THERE BE GATES IN THE LOTS? AND THEN EVERYBODY HAS TO PULL A TICKET.
IF THEY LEAVE WITHIN TWO HOURS, THE GATE GOES UP.
THEY DON'T THEY'RE NOT CHARGED.
BUT IF THEY'RE OVER TWO, THEY GET CHARGED AT THAT POINT.
SURE. GOOD QUESTION. THANK YOU.
IF SOMEBODY COULD BRING UP SLIDE TEN AND NATASHA.
IT'S PROBABLY EASIER IF I JUST SHOW THE SLIDE.
THERE ARE. IT'S THE ONE ABOUT THE EQUIPMENT.
SO YOU CAN SEE ON THIS SLIDE THAT THE MANAGER IS PROPOSING A LICENSE PLATE READER, A CONTROL ARM, CAMERAS AND PARKING RATE SIGNS AND SIGNS WITH QR CODES.
SO THE SYSTEM IS DESIGNED AND INTENDED TO PROVIDE PREVENT WAITING AND QUEUING.
BUT ON THE ENFORCEMENT SIDE, THE MANAGER WILL BE ABLE TO SEND INVOICES THROUGH THEIR PARKING VENDOR.
THEY CAN'T ENFORCE CITATIONS, BUT THEY CAN SEND AN INVOICE AND TRY AND COLLECT AS A RECEIVABLE.
WHY WOULD THE GATE GO UP IF THEY DON'T PAY AND THERE ARE OVER TWO HOURS? BECAUSE THE QUEUING WOULD BACK UP AND BASICALLY CAUSE THE ENTIRE THING TO TO BREAK DOWN IN OPERATION.
AND WHY DO YOU ANTICIPATE SUCH A QUEUE? THAT'S A QUESTION PROBABLY BETTER DIRECTED TO THE MANAGER OF THE GARAGE, AND HE'S HERE IF YOU'D LIKE TO ASK THAT QUESTION TO HIM.
[00:05:11]
DO I NEED TO STATE MY NAME OR ANYTHING? BRIAN BERGERSON.I RESIDE AT 4308 BEACHWOOD LANE IN DALLAS.
TO ANSWER YOUR QUESTION, THE REASON THAT WE DO THAT IS IF WE DIDN'T DO THAT, WE WOULD HAVE A COMPLETE CONGESTION IN THE GARAGE.
WE HAVE A LOT OF CARS THAT GO IN AND OUT OF THAT GARAGE.
AND SO WE WE WANTED TO PURPOSELY MAKE SURE THAT WE WEREN'T GOING TO HAVE BACKUPS.
SO WHEN YOU COME INTO THE GARAGE, IT READS YOUR LICENSE PLATE.
THERE ARE SCANNERS ALL THROUGH THE GARAGE WHERE YOU CAN PUT IN YOUR DATA.
SO THAT'S WHY THAT'S DONE THAT WAY.
OH, SO THERE WILL BE OTHER WAYS TO PAY THEN AT THE GATE? OH, YES, YES.
YOU WON'T BE PAYING AT THE GATE.
YOU'LL BE PAYING ON YOUR CELL PHONE.
OH, OKAY. SO YOU HAVE TO HAVE AN APP TO DO THAT.
YOU CAN YOU CAN SCAN A QR CODE AND DO IT THAT WAY.
OKAY. AND THEN IF IF IF YOU DIDN'T DO THAT AND YOU WENT THROUGH, THEN WE WOULD, YOU KNOW, FOR 30 DAYS WE WOULD CHARGE WE WOULD SEND YOU A BILL FOR THE AMOUNT THAT IT WOULD COST YOU.
HAD YOU DONE THE QR CODE PLUS A SMALL ADMINISTRATION FEE.
YES. IT'S DONE THROUGH STANDARD PARKING.
OKAY. SO THERE PEOPLE WON'T PULL A TICKET AT ALL WHEN THEY ENTER.
OKAY. AND HOW MUCH DO YOU ANTICIPATE IN REVENUE ON AN ANNUAL BASIS? YOU WANT ME TO ANSWER? WELL, THE THE CITY SHARE.
THIS IS HOW THE REVENUE SHARE CALCULATION WILL OCCUR.
WELL, THAT'S BY PERCENTAGE, NOT DOLLARS.
HOW MUCH REVENUE DO YOU ACTUALLY EXPECT? 4 TO 5000 A MONTH FOR THE CITY.
SO OUR SHARE BASED ON THIS REVENUE FORMULA IS ABOUT WILL BE ABOUT 4 TO 5000 A MONTH.
SO TOTAL REVENUE WOULD BE ABOUT 20,000 A MONTH BEFORE IT'S DIVIDED UP.
NO, THE FORMULA IS, WELL, IF 20% GOES TO THE CITY AND THAT EQUATES TO 5000 JUST THE FIRST 5000, THE 20 THE 20% ONLY APPLIES TO THE FIRST 5000.
THEN THERE'S A OH, YEAH, THERE'S A TIERED PERCENTAGE SCALE.
SO WHAT DO YOU EXPECT ON A MONTHLY BASIS? TOTAL REVENUE? 17.
THANK YOU. YOU KNOW A QUESTION.
CHAM OMAR. THANK YOU, MR. CHAIR. SO.
THERE'S A LOT OF PAUSE TO GIVE SO MUCH REVENUE, BUT I THINK SOME OF THE THINGS HAVE BEEN FIXED.
OKAY, SO WHAT'S THAT LOOK LIKE IN ORDER FOR US TO MAKE SURE WE BRING THIS BACK TO RELOOK AT IT IN TWO YEARS? THAT'S ACTUALLY A GREAT IDEA.
SO THIS ITEM REQUIRES ACTION BY THE COMMITTEE.
SO IF THAT'S THE THE WILL OF THIS BODY, THEN I WOULD ASK THAT THAT BE SO THEN, MR. CHAIR, I MOVE THAT WE AMEND THIS AND ADD A TWO YEAR RELOOK AT AND BRING IT BACK TO COMMITTEE IN TWO YEARS TO RELOOK AT THIS.
WE GOT A SECOND IN THE DISCUSSION.
IS DOES THIS MOTION INCLUDE APPROVAL OF THIS ITEM OR JUST THE AMENDMENT? JUST THE AMENDMENT. OKAY.
[00:10:02]
ANY OPPOSED.AYES CARRIED. NOT SEEING ANY OTHER QUESTION.
PAUL, YOU HAD A QUESTION. WELL, I'LL MOVE APPROVAL OF THIS ITEM AS AMENDED.
SECOND. ALL IN FAVOR? AYE, AYE.
THIS IS THE DEVELOPMENT SERVICE, MONTHLY TECHNOLOGY AND METRICS REVIEW.
WE'LL START OFF WITH THE TECHNOLOGY.
SO WE'RE MOVING ALONG ON OUR POLICY REPLACEMENT OR LEGACY SYSTEM.
WE'RE IN OUR FOURTH MONTH AND OUR WE'RE ON TIME.
WE'RE STILL LOOKING FOR OPPORTUNITIES TO MOVE THAT ALONG.
PLANNING AND URBAN DESIGN HAS JOINED US WITH THIS NEW SYSTEM.
SO FOR AUGUST 145, NEW SINGLE FAMILY SUBMITTALS, 208 WERE ACTUALLY ISSUED.
SO WE CONTINUE TO BE ROBUST THERE.
OUT OF THOSE IN AUGUST, WE WERE ABLE TO THE MEDIAN NUMBER OF DAYS THAT WE WERE ABLE TO ISSUE THOSE PERMITS WERE FOUR DAYS COMPARED TO THAT ALL TIME HIGH OF 140 DAYS. A COUPLE OF YEARS AGO.
WE'RE GOING TO TALK ABOUT THE NEW COMMERCIAL PROJECT PERMIT VOLUME.
WE'RE RUNNING THOSE NUMBERS. WE'LL HAVE THEM FOR YOU AT THE AT THE NEXT BRIEFING.
WE HAVE THAT NEW COMPLEX QUEUE TEAM THAT RECEIVED 32 SUBMITTALS.
SOME OF THOSE WERE FROM THE PREVIOUS TIME AND A LOT OF THOSE WERE THE REMODELS.
WE'LL TALK ABOUT THAT ON THE NEXT SLIDE, PLEASE.
REMODELS. REMODELS ARE STILL FAIRLY STRONG.
WE HAD 283IN THE MONTH OF AUGUST THAT WERE CREATED RUNNING NUMBERS FOR SEPTEMBER.
THEY SEEM TO BE RIGHT, RIGHT AROUND THERE.
AND SO THAT TREND SEEMS TO CONTINUE.
WE'LL HAVE THOSE NUMBERS FOR YOU IN THE NEXT BRIEFING.
IS THE YEAR TO DATE WHERE WE ARE? YEAH, THAT'S PRETTY, PRETTY SMALL.
YEAR TO DATE AND COMMERCIAL REMODELS ARE BOOMING AT 3184 ARE POPULAR.
TEAM AND SECOND TEAM SEEM TO STILL BE BRINGING THEM IN.
WE HAD A NICE NUMBER COME IN IN AUGUST AT 32.
AVERAGE NUMBER OF DAYS FOR NEW COMMERCIAL REMODEL FOR THAT FIRST REVIEW WAS TEN DAYS FOR A Q TEAM.
THEY'RE GETTING TO THOSE IN TWO DAYS.
AND THEN FOR OUR SECOND Q TEAM, THEY'RE GETTING THEM GETTING TO THOSE PROJECTS IN ONE DAY.
WE'VE HEARD OUR CUSTOMERS AND EVERYONE IS TALKING ABOUT COMMERCIAL.
AND SO WE CREATED A HOTLINE SEPTEMBER THE 18TH.
COMMERCIAL PERMITTING FOR THOSE THAT WERE DELAYED OR STUCK.
WE'VE HAD THREE CALLS SINCE SINCE SEPTEMBER, ALL OF THEM FROM ONE DEVELOPER.
GLAD TO SAY THAT NONE OF THOSE PERMITS HAVE BEEN IN REVIEW FOR MORE THAN 30 DAYS.
THEY WERE JUST TRYING TO GET THEM EXPEDITED.
WE LET THEM KNOW WE HAVE A TEAM PROCESS AND WE'LL WORK WITH THEM IF THEY'D LIKE TO LIKE TO DO THAT.
THIS ALLOWS US TO TRACK OUR TIMELINES AND IF THERE'S ANY TYPE DELAYS.
AND SO WE'LL CONTINUE TO MONITOR THAT.
AND NO NEWS IS GOOD NEWS IN THAT CATEGORY IF WE CONTINUE TO NOT RECEIVE CALLS.
BUT WE DO WANT TO LET OUR CUSTOMERS KNOW THAT THEY CAN ACCESS US, ACCESS US IF THEY'RE HAVING ISSUES GETTING COMMERCIAL PERMITS OR THEY FEEL LIKE THEY'RE THEY'RE TIED UP. NEXT SLIDE, PLEASE.
WE'VE PARTNERED, WE'VE DONE A FEE STUDY.
[00:15:02]
WE'VE RESEARCHED CITIES.WE'VE COMPLETED THAT AND WE'LL BE SHARING THAT.
WE'LL FOLLOW THAT UP IN ONE OF OUR UPCOMING ECONOMIC DEVELOPMENT COMMITTEE MEETINGS.
WE TALKED ABOUT HOUSE BILL 14.
AND SO WE'RE GOING THROUGH DOING DATA CLEANING, CLEANSING ON SOME OF OUR STAGNANT OR STALE PERMITS.
ON AUGUST 30TH, 2023, DSD AND CITY ATTORNEYS BRIEF GPF ON OUR NEXT STEPS.
AND WE'RE WORKING WITH COMMUNICATING WITH OUR CUSTOMERS.
BUT MORE IMPORTANTLY, WE'RE MAKING SURE THAT WE DON'T RESET THOSE 60 DAYS.
WE WANT TO MAKE SURE THAT IT'S AS SIMPLE AND STREAMLINED WORKFLOW.
WE WANT TO ALSO DOCUMENT THE EXPERIENCE AND MAKE SURE ALL THE NECESSARY INSURANCE IS THERE.
WE'RE FINALIZING THE DRAFT OF THE FEE STUDY AGAIN, WE'LL BE BRINGING THAT TO THIS COMMITTEE.
WE'RE FINALIZING THE SELF CERTIFICATION.
LOOK FORWARD TO BRINGING THAT TO YOU.
THE SECOND QUARTER, THE ROLLOUT ACTUALLY, WE'RE PARTNERING WITH THE GBI ON LAUNCHING THE COMMERCIAL PERMITTING DASHBOARD IN SEPTEMBER. WE'RE HOLDING OFF.
AND SO WE HAD TO KIND OF GO BACK AND FORTH, HOW FAR DO WE WANT TO GO BACK? WE WANT TO WE WANT TO BE AS TRANSPARENT AS POSSIBLE AND SHOW YOU GUYS THINGS FROM 2018, 2019.
BUT AGAIN, WE'VE HAD A HISTORY OF NOT DENYING PERMITS AND WAITING ON THE DEVELOPER TO COME THROUGH.
AND SO WE WANT TO MAKE SURE THAT THE NUMBERS ARE RELEVANT TO WHAT'S GOING ON.
LUNCH AND LEARN TRAINING, CERTIFICATE OF OCCUPANCY TO PARTNER WITH COUNCIL MEMBER WEST ON ON THAT.
AND SO APPRECIATE THAT OPPORTUNITY TO LET BUSINESSES KNOW WHAT IT TAKES TO GET A CERTIFICATE OF OCCUPANCY OR DEVELOP DALLAS WE WANT TO ENCOURAGE THEM AND BE A PARTNER IN THAT. ALSO TO TALK ABOUT TWO SMALL BUSINESS OWNERS BUILDING PERMIT DELAYS.
A LOT OF TIMES WE HAVE MOM AND POPS THAT BOUGHT AN OFFICE AND THEY WANT TO CHANGE IT INTO A CONVENIENCE STORE OR A RESTAURANT, AND WE WANT TO BE ABLE TO PARTNER WITH THEM AND WALK THEM THROUGH THAT PROCESS.
SO WITH THAT, I WANT TO GO TO THE INDEX AND TALK IN DETAIL ABOUT THAT.
I KNOW COUNCIL MEMBER ATKINS HAS BEEN AN ADVOCATE FOR DEVELOPMENT AND IS INTERESTED IN HOW WE CHARGE OUR FEES AND WHAT WE DO AND IF OUR PROCESSES ARE EFFICIENT AND SO ON.
THIS, THIS APPENDIX A DALLAS IS AT THE BOTTOM OF THE RUNG ON THE FEES THAT WE COLLECT ON A 2500 SQUARE FOOT PERMIT AT 1104.
AND THEN YOU HAVE OUR NEIGHBORING IN THE CAPITAL AT 2200.
AND SO THIS FEE STUDY HAS KIND OF SHOWED SOME GLARING OPPORTUNITIES FOR US TO PUT MONEY BACK INTO THE DEVELOPMENT COMMUNITY BY HIRING, BY HAVING ADEQUATE SYSTEMS IN PLACE.
THIS PARTICULAR SLIDE CAPTURES WE BASICALLY GET 200 MORE DOLLARS PER PERMIT.
IF THE VALUATION WAS 375,000 OR THE VALUE OF THE SQUARE FOOTAGE WITH 3500.
AGAIN, WE'RE AT THE BOTTOM OF THE OF THE RUNG AMONGST OUR PEERS AND WE WANT TO LEVEL THAT UP AND MAKE SURE WE'RE PROVIDING THE ADEQUATE SERVICES TO OUR CUSTOMERS.
NEXT SLIDE IS RELATED TO MULTIFAMILY.
THIS IS 150 DWELLING UNIT COMPLEX.
WE WOULD CHARGE $37,000 FOR THAT PERMIT, ROUGHLY $38,000, LESS THAN HALF OF WHAT EVEN OUR NEAREST COMPETITOR OR NEAREST SUBSIDY WOULD CHARGE.
AND SO WE WANT WE WANT TO TRUE THAT UP.
NEXT SLIDE IS RELATED TO COMMERCIAL PROJECT THAT'S RETAIL.
WE'RE RIGHT THERE AT WE CHARGE ABOUT $7,000 FOR THAT PERMIT.
SO WE WANT TO MAKE SURE THAT WE'RE BALANCED OUT IN THAT.
NEXT SLIDE IS RELATED TO A WAREHOUSE PROJECT AT 100,000 SQUARE FOOT, $11,000 FOR THAT FOR THAT PERMIT, WHILE OUR NEIGHBOR RIGHT DOWN THE STREET IS AT AT 60,000.
AND AGAIN, ALL OF THIS IS WITH THE CITY OF DALLAS, NOT CHARGING IMPACT FEES ON TOP OF THAT.
[00:20:04]
NEXT SLIDE IS RELATED TO AN OFFICE, A 50,000 SQUARE FOOT OFFICE.AND SO, AGAIN, WE WANT WE WANT TO TRUE IT UP.
AND THIS IS REALLY THE FIRST TIME THAT WE'VE LOOKED AT A COMPREHENSIVE STUDY.
WE KIND OF BREACHED IT IN 2018, 2019.
THE DEVELOPMENT COMMUNITY STILL HAD ISSUES WITH SOME OF THE WAYS WE WERE DOING PERMITTING.
WE THINK OUR SERVICES HAS BEEN ELEVATED.
WE THINK THERE'S AN OPPORTUNITY TO TO CAPTURE THE INTEREST AND MAKE SURE THAT WE'RE CAPTURING THE FEES THAT WE NEED TO, AT THE SAME TIME PROVIDING THE SERVICE NECESSARY.
AND WITH THAT, I'LL CONCLUDE MY PRESENTATION.
BEFORE YOU SAY THAT, BRANDON, I JUST WANT TO SAY THANK YOU FOR GOING OVER THESE OPINIONS.
I JUST WANT TO TRY TO MAKE SURE THAT WE DO UNDERSTAND THAT OUR PERMIT IS HAVE CHANGED AND WE IN THIS COMMITTEE IS CHALLENGED TO MAKE SURE THAT PEOPLE WHO APPLY FOR A PERMIT GET THE PERMIT DONE AND GET APPROVED ON A ON A FAST PACE.
AND WE STILL HAVE PEOPLE SAYING THAT WE'RE DOING A POOR JOB, BUT I THINK WE'RE DOING A BETTER JOB.
BUT I JUST WANT TO MAKE SURE THAT THIS COMMITTEE UNDERSTAND.
AND CHAIRMAN WEST, I'M GLAD YOU'RE HERE, CHAIRMAN, THIS IS ABOUT BUDGET.
IT'S ABOUT MONEY. AND I PULLED THESE OPINIONS HERE JUST FOR THIS PRESENTATION.
WE CHARGE LESS THAN ANYONE ELSE.
WE PAY LESS THAN ANYONE ELSE THAN OUR SUBURB.
AND YOU WONDER WHY WE CAN'T HIRE ANYBODY BECAUSE WE PAY LESS.
BUT ALSO ON THIS CHART, IT DOES NOT SHOW IMPACT FEES AND WE SHOW WHAT WE CHARGE.
BUT OTHER CITIES IN SOME OF THESE PERMITS DO NOT CHARGE DO NOT SHOW IMPACT FEES.
SO, VERNON, YOU DID NOT EXPLAIN TO THEM WHAT IS THE IMPACT FEE.
SO PEOPLE UNDERSTAND THAT WHEN WE CHARGE A SET ON ONE OF YOUR SLIDES.
A PENDANT. DOO DOO DOO DOO DOO.
OKAY. SO I'LL SPEAK TO, THANK YOU FOR THAT QUESTION AND FOR THAT OBSERVATION.
I'LL SPEAK TO THE IMPACT FEE PART.
THAT'S A STANDARD FEE THAT MOST MUNICIPALITIES JUST GO.
OKAY. SO ARE WE TALKING ABOUT COMMERCIAL? SO SLIDE 18 DISCUSSES OR REPRESENTS WHAT A WAREHOUSE WOULD COST IN THE CITY OF DALLAS FOR 100,000 SQUARE FOOT, 11,247. AND THAT'S A PERMIT ALONE.
THAT'S JUST THE BUILDING PART OF IT.
IT DOESN'T TALK ABOUT THE A LOT OF CITIES CHARGE A ROADWAY IMPACT FEE.
THEY CHARGE FOR THAT WATER AND SEWER.
AND THAT'S WITH ANY NEW CONSTRUCTION IN THE CITY OF DALLAS.
WE DON'T DO THAT. IT'S COME AS YOU ARE.
IT'S DO YOU NEED IT FOR YOUR PARTICULAR DEVELOPMENT.
AND SO WE THINK THERE'S AN OPPORTUNITY TO BALANCE, BALANCE THE FIELD AND CAPTURE THAT.
OKAY. AND JUST GO TO PAGE MAYBE TO LOOK AT PAGE 14 ON FAMILY SINGLE FAMILY CONSTRUCTION, JUST ON THE MODEL HOUSE OF $225,000 HOUSE.
AND YOU LOOK AT OUR IMPACT FEES THAT WE CHARGED 1104.
BUT WE LOOK AT ARLINGTON, SAN ANTONIO, IRVING, PLANO, FRISCO, EVERYBODY.
IF WE LOOK AT THE IMPACT FEES, THAT'S WHAT WE'RE TRYING TO FIGURE OUT, WHAT THE OTHER CITIES CHARGE ON IMPACT FEES, IS THAT CORRECT? THAT'S CORRECT. SINCE WE CURRENTLY DO NOT CHARGE IMPACT FEES, WE'VE KIND OF DONE DID SOME RESEARCH AND THEY'RE KIND OF ALL ACROSS THE BOARD.
THEIR THEIR WATER COSTS ARE A LITTLE BIT HIGHER THAN OURS.
OUR SEWER COSTS ARE RIGHT THERE IN LINE.
AND SO THOSE IMPACT FEES ARE THE INFRASTRUCTURE PIECES THAT AND WITH A LOT OF MULTIFAMILY COMING UP IN DALLAS AND THAT AND SO YOU'RE TAKING LOTS THAT CUSTOMARILY HAD TWO, THREE, FOUR HOMES ON IT AND PUTTING SIX, EIGHT, TEN, 12 AND SO THAT IMPACTS THE INFRASTRUCTURE QUITE A BIT.
OKAY. SO I GUESS WE'RE DOING A STUDY, YOU KNOW, A FEE STUDY.
WHEN DO YOU THINK THAT WILL BE COMPLETED? FEE STUDY IS WRAPPED UP.
[00:25:09]
OUR PARTNERS TO MAKE SURE THAT WE DIDN'T MISS ANYTHING.AND WE SHOULD BE PROVIDING THE ECONOMIC DEVELOPMENT COMMITTEE SOMETHING HERE IN THE NEXT COUPLE OF MEETINGS BEFORE BEFORE THE END OF THE YEAR FOR SURE. SO I BELIEVE ON THE NEXT MEETING.
THERE'S BEEN WE WANT TO KEEP THAT CONSISTENT, CONSTANT COMMUNICATION OPEN.
OKAY. AND BY SAYING THAT, NUMBER ONE, THAT I KNOW FINANCE CHAIRMAN WES, I DO UNDERSTAND THAT THIS IS AN ENTERPRISE FUND AND IT STILL GOES TO THE BUDGET AND FINANCE.
BUT THEN TO I JUST WANT TO MAKE SURE PERFECTLY CLEAR, WE HAVE NOT BEEN CHARGED ENOUGH MONEY.
WE WILL CHARGE THE RATE THAT WE SHOULD HAVE CHARGED.
WE NOT BE IN THIS SITUATION AND ALL WAY WE GOT A SITUATION, WE GOT TO CHARGE A FEE.
WE GOT TO COMPETE WITH THE MARKET.
AND WHEN THE LAST TIME WE DID A FEE INCREASE? BELIEVE OUR RECORDS INDICATE IT WAS AROUND 2015.
SO I JUST WANT TO MAKE SURE THAT COLLEAGUES, EVERYONE TO KNOW WE ARE BELOW MARKET AND OUR FEES AND WE'RE GETTING BELOW SERVICE BECAUSE OF THE PRICE. AND THE PEOPLE GOT TO UNDERSTAND, I MEAN, IF WE'RE GOING TO CHARGE MORE, WE SHOULD HAVE MORE SERVICE AND MORE QUALITY TO SERVICE.
SO I JUST WANT TO PUT THAT OUT BEFORE WE GET STARTED.
AND THIS THIS COMMITTEE IS ORDERED TO STRAIGHTEN THIS OUT.
AND I WANT TO GET THIS DONE BEFORE THE END OF THE YEAR.
COUNCILWOMAN COUNCIL MEMBER RIDLEY, YOU HAD YOUR LIGHT ON.
SO I'M VERY PLEASED THAT YOU INCLUDED THE APPENDIX IN THIS BRIEFING.
AND I WANT TO ASK YOU IF YOU THINK THAT OR DID THIS RESULT INDICATE TO YOU THAT WE NEEDED TO REVISE OUR FEES UPWARD, OR ARE WE CURRENTLY COVERING THE COSTS OF PROVIDING THESE SERVICES? I BELIEVE, BASED ON THE INFORMATION PROVIDED, THAT WE NEED TO INCREASE OUR COST TO EFFECTIVELY WE'RE PROVIDING LIMITED SERVICES RIGHT NOW AND NOT CAPTURING THE FULL COST OF WHAT IT TAKES TO REVIEW PLANS AND SO FORTH.
THE THIRD PARTY THAT COME IN, THEY TWO AND THREE TIMES AS MUCH AS WE CHARGE.
AND SO THE DEVELOPMENT COMMUNITY UNDERSTANDS WHAT IT TAKES TO DO AN ADEQUATE REVIEW.
SO YOU'RE ANTICIPATING SUBSTANTIAL FEE INCREASES AFTER THIS COST SURVEY IS COMPLETED? NOT NECESSARILY.
WE WANT TO MAKE SURE THAT IT IS BALANCED AND NOT THROW EVERYTHING AT THEM AT ONCE.
AND AND IT'S NOT THAT WE WANT TO BE THE BE THE MOST EXPENSIVE FISH IN THE POND AND SO. WELL, WE WANT TO COVER OUR COSTS.
THAT'S THE BASIC IMPERATIVE HERE.
BUT I THINK WE SHOULD, IF WE ARE STILL THE LOWEST COST CITY, WE SHOULD PUBLICIZE THAT DALLAS IS SUCH A BAD REP IN TERMS OF OUR PERMITTING PROCESS THAT I'D LIKE TO PROMOTE THIS CITY AS THE LOWEST COST PARAMETER IN THE METROPLEX.
RATHER THAN SAYING WE'RE ON THE BOTTOM RUNG, WE NEED TO STRIKE THE POSITIVE NOTE HERE THAT WE'RE THE LOWEST COST PARAMETER ON SLIDE 11.
WITH RESPECT TO HOUSE BILL 14, HAVE YOU DETERMINED HOW WE'RE GOING TO DEAL WITH PREMATURE APPLICATIONS THAT COME IN BEFORE ZONING IS OBTAINED OR BCA ACTION IS RECEIVED SO THAT YOU DON'T GET DINGED FOR OTHER DEPARTMENTS DELAYS? GREAT. GREAT QUESTION.
COUNCILMEMBER RIDLEY. SO OCTOBER 1ST, YESTERDAY WE WAS THE FIRST DAY THAT WE WE WENT LIVE WHERE WE WERE GOING LIVE WITH WHAT'S CALLED AN INTAKE TEAM THAT SCREENS PERMITS FOR ZONING TO SEE IF THEY NEED TO BE PLATTED BEFORE IT WAS BROKE UP INTO INDIVIDUAL SECTIONS.
[00:30:06]
AND SO THIS INTAKE TEAM WILL BECOME SPECIALIZED IN INTAKE AND MAKING SURE THAT EVERYTHING IS THERE, MAKING SURE THAT IT'S APPLICABLE, THAT THEY'RE NOT IN A FLOODPLAIN.SO AT THAT POINT YOU INFORM THE APPLICANT THAT THEY FILED PREMATURELY AND YOU'RE NOT ACCEPTING THE APPLICATION UNTIL X, Y AND Z ARE COMPLETED. THAT IS ACCURATE.
ON SLIDE NINE, YOU TALK ABOUT THE TOP TEN DEVELOPER DELAYS.
WHAT DO YOU MEAN BY THAT? SO WE WE DID NOT WANT TO UTILIZE THE COMMERCIAL PERMITTING HOTLINE JUST TO TO HEAR PEOPLE GRIPING OR TO OR ABOUT THE DELAYS.
WE WANT TO FIND OUT WHAT THOSE TOP TEN DELAYS ARE WHEN WE TALK TO OUR CUSTOMERS.
AGAIN, SINCE WE'VE GONE LIVE SEPTEMBER THE 18TH, WE'VE ONLY HAD THREE CALLS AND THOSE PERMITS WERE WELL WITHIN THE TIME, I BELIEVE THE AVERAGE ONE WAS 30 DAYS IN THE QUEUE.
AND SO WE'RE LOOKING FORWARD TO HEARING FROM OUR CUSTOMERS.
SO WHEN YOU SAY TOP TEN DEVELOPER DELAYS, IS THAT GOING TO BE A LIST OF THE TOP TEN DEVELOPERS IN TERMS OF HOW LONG THEY WERE DELAYED? OR IS IT ABOUT THE CAUSE OF THOSE DELAYS? IT WOULD BE THE CAUSE OF THOSE DELAYS, WHETHER IT WAS THE ZONING, WHETHER IT WAS A REPLAT, WHETHER THE ZONING WAS NOT ADEQUATE, THAT THEY DIDN'T HAVE THE PROPER PLANS.
OKAY. AND I ASSUME THAT YOU'RE GOING TO BE INFORMING THE DEVELOPER COMMUNITY NOT ONLY THROUGH THESE LUNCH AND LEARNS, BUT THROUGH THE WEBSITE, PUBLIC SPEAKING ENGAGEMENTS ABOUT THESE TREMENDOUS DEVELOPMENTS IN YOUR DEPARTMENT.
YES, WE HAVE AN INCREDIBLE PERSON IN ROBERT GIROUARD THAT PUTS OUT THE BLAST.
I BELIEVE WE'RE OUT THERE ON FACEBOOK.
AND SO WE'RE HITTING THEM ON EVERY ANGLE.
GREAT. THANK YOU, MR. CHAIR. CHAIRMAN WEST.
WE'VE BEEN TALKING ABOUT THIS FOR THE FOUR YEARS THAT I'VE BEEN HERE.
WE'VE SEEN SOME IMPROVEMENTS, DEFINITELY.
BUT I'LL TELL YOU, THE DEVELOPERS THAT CALL ME AND THERE'S USUALLY ONE A DAY.
IT'S THE THE ISSUES ARE NOT THE FEES.
SO IF WE IF WE CHARGE WHATEVER WE NEED TO CHARGE TO GET THE SERVICES RIGHT.
SO ONE, WE CAN'T CHARGE A FEE BEYOND WHAT OUR COSTS ARE WITHOUT GOING TO THE TAXPAYERS, RIGHT? BECAUSE IT BECOMES A TAX IF WE CHARGE MORE THAN IT COSTS US, RIGHT? THAT'S ACCURATE.
AND THEN IF WE BROUGHT THIS UP BEFORE, LIKE WE'RE NOT PAYING ENOUGH ON ENGINEERS TO COMPETE, YOU KNOW, ENGINEERS ARE ALWAYS WANT TO HEAR ABOUT LIKE TO COMPETE IN THE PUBLIC SECTOR, PRIVATE SECTOR.
AND BUT WE CAN'T IN THIS DEPARTMENT EVEN THOUGH IT'S ENTERPRISE FUNDED JUST RAISE THE ENGINEER FEES THERE, OR ENGINEER SALARIES THERE BECAUSE THEN YOU HAVE TO RAISE IT CITYWIDE AND OTHER DEPARTMENTS TOO RIGHT.
DEPARTMENTS THAT ARE NOT ENTERPRISE FUNDED.
AM I RIGHT? THAT'S WHAT I'VE HEARD FROM OUR HR PARTNERS.
THAT'S WE'VE TALKED ABOUT THAT AT LENGTH.
AND I BELIEVE THAT'S BEEN ONE OF THE AREAS THAT'S PREVENTED US FROM RAISING OUR ENGINEERS RATE.
I HAVE CONFIDENCE YOUR DEPARTMENT CAN DO THIS THROUGH ENTERPRISE FUNDS.
BUT I THINK JUST SAYING WE GOT WE'RE GOING TO RAISE SALARIES IS NOT THE ANSWER.
I THINK IT'S GOT TO BE THIS SPECIAL FUNDED LIKE YOU SEE THROUGH THE TEAM OR THIRD PARTY REVIEWERS.
I THINK THAT'S GOT TO BE BUILT IN AND REALLY THE FOCUS OF OUR STUDY.
DOES THAT MAKE SENSE? AND DO YOU SEE THAT, TOO? I AGREE.
I AGREE WITH YOU WHOLEHEARTEDLY.
BUT I'LL TELL YOU, H.R., DEBBIE AND IT HAVE BEEN INCREDIBLE PARTNERS.
[00:35:05]
BUT SOMEHOW WE HAVE TO SHORE UP OUR SUPPORT PARTNERS.WE'RE ONLY AS STRONG AS THEY'RE ABLE TO COME THROUGH.
AND SO, YES, HOW DO WE SHORE UP OUR PARTNER OR SUPPORT DEPARTMENT? BECAUSE WE'RE NOT DOING IT ALL BY OURSELVES.
YEAH. AND I'M NOT TRYING TO BEAT UP ON A DEPARTMENT.
I'M REALLY NOT. I REALLY WANT A SOLUTION HERE.
SO I'M NOT SAYING OUTSOURCE THE DEPARTMENT.
I'VE SAID IT BEFORE. I'M NOT SAYING THAT NOW, BUT I'M SAYING FOR THIS PARTICULAR ISSUE, LOOKING AT THE FEES, I THINK IT'S IMPORTANT THAT IF WE'RE GOING TO INCREASE THE FEES, THERE IS A TANGIBLE RESULT THAT'S NOT DEPENDENT ON CIVIL SERVICE AND HR AND ALL THESE OTHER DEPARTMENTS THAT YOU CAN CONTROL FROM YOUR DEPARTMENT. RIGHT.
AND SO I WANT TO PIGGYBACK OFF OF THAT.
ONE OF THE THINGS, TECHNOLOGY FEE, WHAT IS COSTING US TO TO BRING THIS SYSTEM UP, THIS AND ARE WE GETTING THE BEST SYSTEM? ARE WE KEEPING UP WITH TECHNOLOGY? ARE WE LOOKING AT EVERYTHING WE'RE GETTING TO IMPLEMENT A NEW SYSTEM CALLED KULIS WHERE PEOPLE CAN DO APPOINTMENTS ONLINE AND KNOW HOW MANY PEOPLE ARE IN THE QUEUE AT THE AT THE PERMIT CENTER. SO WE'RE WE WANT TO TURN OVER EVERY STONE TO PROVIDE INCREDIBLE CUSTOMER SERVICE.
AND SO YOU'RE RIGHT, IT'S NOT JUST IN IT'S JUST NOT IN THE STAFFING, THOUGH.
ALL RIGHT. JUST TO THANK YOU, A COUPLE OTHER COMMENTS AND THEN I'LL BE QUIET.
THANK YOU FOR DOING THE CLASS FOR MY OAK CLIFF BUSINESSES AND ANYONE ELSE WHO WANTS TO COME.
UM, I'VE HEARD WE'RE STILL SHORT ON ZONING REVIEWERS AND DRAINAGE PAVING ENGINEERS.
AND I'VE HEARD THAT THERE'S PROJECT DOCS PROBLEMS. IS IS THAT GETTING WORKED OUT? FROM WHAT I'VE HEARD FROM THE TEAM, THERE'S NO PROJECT DOCS ISSUES AGAIN OR LEGACY SYSTEM POLICY, NO UPDATES ON IT. BUT I'M EXCITED TO SEE THE PROGRESS WE'RE MAKING WITH THE SLA AND THE THING THE ROBUST SYSTEM THAT IS GOING TO BE ABLE TO DO.
AND SO I THINK WE'RE TAKING ALL THE RIGHT STEPS AT THE RIGHT TIME.
GLAD TO SEE THAT'S COMING IN SECOND QUARTER TO BACK HERE, TOO, FOR A REVIEW.
AND THEN I HAD IN THE PAST, APPARENTLY WE'VE HAD A DEVELOPER LIAISON WHO'S BEEN EMBEDDED IN THE DEPARTMENT TO SERVE AS THE LIAISON WITH DEVELOPERS FROM PRE-APPLICATION THROUGH PERMIT.
AND I KNOW FORT WORTH DOES THAT IS THAT SOMETHING WE'VE CONSIDERED OR IS THAT HAPPENING? AND I'M NOT AWARE OF IT.
WE HAVE PROJECT COORDINATORS THAT ARE STRATEGIC THROUGHOUT EACH SECTION.
THERE'S STILL OPPORTUNITY FOR THEM TO MEET AS A WHOLE AND WALK THROUGH.
WE HAVE THE PREDEVELOPMENT PROCESS AND WE ALSO HAVE THE TEAM IN THE SECOND TEAM FOR DEVELOPERS THAT WANT FROM BEGINNING TO END CONCIERGE SERVICE.
THANK YOU, MR. CHAIR. SO TEAM IS CONCIERGE SERVICE OR IS CONCIERGE SERVICE SOMETHING DIFFERENT THAN Q TEAM? BECAUSE NOT EVERYBODY NEEDS BEGINNING TO END.
WE HAVE PROJECT COORDINATORS THAT ARE STATIONED THROUGHOUT BUILDING CODE THROUGH ZONING AND SO FORTH THAT CAN WALK FOLKS THROUGH THE THE AREA THAT CAPTURES FOLKS MOST IN DALLAS IT SEEMS TO BE BE THE ZONING.
IF THEY GET THE ZONING RIGHT AND THEY'RE NOT IN A FLOODPLAIN OR OR SO FORTH.
YEAH. AND THEN I GET THAT A LOT OF FOLKS THAT HAVEN'T DONE DEVELOPING DEVELOPMENT BEFORE, THEY MAYBE IT'S THEIR FIRST TIME OR IT'S NOT THAT TYPE THEY'VE DONE GET LOST WITH ZONING AND THINK ZONING IS PERMITTING AND IT'S NOT.
THEY'RE TWO COMPLETELY DIFFERENT PROCESSES, RIGHT? SO, SO CONCIERGE SERVICE IS SOMETHING THAT WE'VE TALKED ABOUT.
I KNOW THAT THE BUILDING ASSOCIATIONS AND THE DEVELOPERS HAVE ALL SAID THAT THEY HAVE EXACTLY HOW TO DO IT AND WE JUST KEEP LIKE NOT LISTENING.
SO I'M NOT IN THOSE CONVERSATIONS.
[00:40:02]
I'M JUST SAYING WHAT I'M HEARING.SO HOW DO WE GET TO A TRUE CONCIERGE SERVICE? AND THEN NUMBER TWO IS I'VE MENTIONED THIS MORE THAN ONCE.
WE KNOW THAT WE HAVE BUILDERS THAT, YOU KNOW, EVERY TIME THEY TURN IN THEIR PERMIT APPLICATION, WHEN THEY BUILD FROM BEGINNING TO END, THEY NEVER MESS UP.
THEY ALWAYS ARE FOLLOWING EVERY SINGLE REGULATION, EVERY RULE.
THEY PULL THEIR PERMITS. THEY THEY THEY ARE THE, LET'S CALL THEM THE PLATINUM LEVEL OF BUILDERS BECAUSE THEY DON'T WANT TO GET CAUGHT DOING SOMETHING WRONG BECAUSE IT'S NOT WORTH IT TO THEM.
RIGHT. SO THEY GO ABOVE AND BEYOND.
SO I'VE BEEN MENTIONING THIS NOW FOR A WHILE, THAT HOW CAN WE HAVE SOMETHING THAT FOR THESE TYPES OF FOLKS THAT I MEAN, OBVIOUSLY THAT WILL AUDIT THEM AND EVERYTHING JUST TO MAKE SURE THAT THEY DON'T ALL OF A SUDDEN THINK, OH, YOU KNOW, I COULD GET AWAY WITH A LITTLE BIT HERE OR THERE, BUT LIKE HAVE A PLATINUM HOME BUILDER SERVICE OR A GOLD LEVEL HOME BUILDER SERVICE WHERE IT'S LIKE, YOU KNOW WHAT? WE DO NOT WE JUST GIVE THESE PEOPLE THEIR PERMITS MUCH MORE QUICKLY BECAUSE WE KNOW EVERYTHING'S ALWAYS GOOD.
THAT'S WHY IT'S PLATINUM LEVEL, RIGHT? OR I'M JUST CALLING IT THESE THINGS BECAUSE IT'S LIKE, OH, I'M A PLATINUM HOME BUILDER WITH THE CITY OF DALLAS BECAUSE WE KNOW THAT WE NEVER, EVER HAVE ANY ISSUES OR PROBLEMS WITH THEM. AND I THINK THAT COULD HELP REALLY SPEED UP A LOT OF THE PROCESS FOR FOR SOME OF THE FOLKS OUT THERE.
I THINK THAT A COMMERCIAL BUILDING IS MUCH DIFFERENT BECAUSE EVERY SINGLE ONE OF THOSE IS LIKE UNIQUE, RIGHT? SO YOU COULDN'T REALLY DO THAT FOR THOSE BECAUSE ON THE COMMERCIAL AND IT'S NOT LIKE COOKIE CUTTER, LIKE WITH HOME BUILDING, RIGHT.
APARTMENT BUILDING, A LOT OF THOSE ARE VERY, VERY SIMILAR.
AND THAT'S I THINK WHY A LOT OF BUILDERS GO INTO THAT WORLD IS BECAUSE THEY'RE DOING THE SAME SIMILAR THING OVER AND OVER AND OVER AND OVER. SO IS THERE ANY ROOM TO GET THERE? BECAUSE THAT'S ALSO SOMETHING THAT THE ASSOCIATIONS AND THE DEVELOPERS HAVE TALKED ABOUT.
AND I THINK IT'S A GREAT IDEA BECAUSE, YOU KNOW, YOU'RE ALWAYS YOU NEVER MESS UP, RIGHT? YOU DESERVE A LITTLE, YOU KNOW, LITTLE PLATINUM STAR OR SOMETHING THAT GETS YOU A LITTLE BIT FASTER THROUGH THE CITY.
COUNCIL MEMBER NARVAEZ GREAT, GREAT, GREAT SUGGESTION.
THESE ARE OUR BUILDERS THAT THAT KIND OF KNOW WHAT THEY'RE WHAT THEY'RE DOING.
THEY KNOW WHAT THEY NEED TO SUBMIT AND WE'RE ABLE TO PRESCREEN.
AND I THINK I THINK THE PRESCREEN AND THE APPOINTMENT BASED ARE GOING TO BE KEY TO US MOVING FORWARD, THE APPOINTMENT BASED AND KIND OF KIND OF SEGWAY IN ON THE CONCIERGE PART, THE QUEUE SYSTEM.
WE'RE ABLE TO PROVIDE THE RESEARCH, HAVE ADEQUATE INFORMATION.
NOW, I UNDERSTAND WHAT YOU'RE GOING TO BE ASKING ME ABOUT BEFORE YOU COME IN.
AND NOW I CAN KIND OF RESEARCH IT.
IT'S A LOT HARDER WHEN THEY COME IN WHAT I CALL COLD AND I'M RESEARCHING FROM A TO Z.
AND SO WE'RE LOOKING FOR ALL THOSE OPPORTUNITIES.
AND WE'LL WE'LL LOOK AT OTHER OPPORTUNITIES TO HELP OUR CUSTOMERS.
EXCELLENT. YOU KNOW, AND I'M GOING TO ECHO WHAT MY COLLEAGUE MR. WEST SAID. THE.
THE BUILDERS I'M TALKING TO, THEY'RE LIKE, WE WILL PAY.
YOU'RE BUYING A TV OR TIRES OR WHATEVER IT IS, AND THEY ALWAYS HAVE GOOD, BETTER, BEST.
AND OF COURSE, I ALWAYS LIKE THE BEST UNTIL I SIT THERE AND GO, OH, BUT THAT TV'S $20,000.
YEAH, MAYBE I'M GOING TO GO WITH GOOD, YOU KNOW, BUT BECAUSE BASED ON YOUR BUDGET.
RIGHT. BUT YOU DON'T ALWAYS GET, YOU KNOW, IF YOU PAY A LITTLE BIT MORE, SOMETIMES YOU GET THE BETTER PRODUCT, RIGHT? SO IT JUST DEPENDS.
AND I THINK THAT THEY'RE WILLING TO DO THAT.
BUT RIGHT NOW WE'RE WE'RE JUST LIKE IN THE.
AND A LOT OF PLACES WE ARE GOOD AGAIN, RIGHT? YAY. AND WE'VE IMPROVED.
SO I WILL CONTINUE TO GIVE PATS ON THE BACK ON THAT BECAUSE WE'VE COME A LONG WAY.
BUT THERE'S SOME PLACES WHERE HOW CAN WE GET TO BETTER AND BEST SO THAT WE GET THERE.
AND I THINK THAT'S THE NEXT CHALLENGE IS AND I THINK YOU ALL ARE EQUIPPED, YOU ALL ARE READY.
AND I THINK YOU JUST PROBABLY HAD TO HEAR IT FROM US LIKE JUST JUST GO RUN, MAKE THESE THINGS HAPPEN AND IT'S OKAY IF IT DOESN'T WORK, YOU KNOW, WE CAN FIX IT, AMEND IT, CHANGE IT, WHATEVER YOU ALL NEED.
[00:45:01]
WELL FOR THEM. AND I THINK IF YOU, YOU KNOW, GET WITH THEM, I KNOW YOU ALL ARE, BUT HOW DO WE IMPLEMENT? AND BECAUSE SOME OF THESE IT'S LIKE WE'RE ON LIKE YEAR THREE AND YEAR FOUR HEARING THE SAME THING OVER AND OVER.NOW, THAT DOESN'T MEAN YOU'VE BEEN THERE THE WHOLE TIME.
SO BUT I THINK Y'ALL ARE ON THE RIGHT TRACK.
THANK YOU. AND THANK YOU FOR ALWAYS ANSWERING THOSE EMAILS AND CALLS.
I KNOW WE KEEP YOU BUSY AND SIX AND I'M SURE ALL THE REST ARE AS WELL.
BUT BECAUSE WE HAVE THAT VERY GOOD, EXCELLENT CUSTOMER SERVICE, WE'RE NOT THE BEST ANYMORE.
WE'RE GOOD, BETTER, BEST AND CUSTOMER SERVICE.
WE'RE GETTING INTO THAT. EXCELLENT.
SO THANK YOU FOR THAT AND KEEP UP THE GOOD WORK.
THANK YOU. THANK YOU, MR. CHAIR.
COUNCILWOMAN STEWART THANK YOU.
CHAIRMAN ATKINS JUST A QUICK QUESTION, BECAUSE I AM NEW TO A LOT OF THIS.
WHEN YOU GUYS ARE TALKING ABOUT IMPACT FEES AND THAT BEING USED, SAY, FOR INFRASTRUCTURE, IT MY EARS PERK UP BECAUSE I CAN I HAVE A REAL SPECIFIC EXAMPLE OF THAT RIGHT NOW THAT COULD USE SOME HELP BUT SO THAT YOU COLLECT THE IMPACT FEE.
AND THEN MY QUESTION IS, IS THAT GOING TO GO INTO THE SPECIFIC AREA WHERE THAT DEVELOPMENT IS OR IS THAT JUST GOING INTO THE GENERAL FUND SO THAT IT JUST HELPS US HAVE MORE DOLLARS FOR STREETS, FOR EXAMPLE? HOW DOES THAT WORK? WELL, IT COULD BE SET UP A COUPLE OF WAYS.
AGAIN, WE DON'T CURRENTLY DO IT.
THAT'S VERY HELPFUL. THANK YOU, COUNCILMAN.
COUNCILMAN RIDLEY. THANK YOU, MR. CHAIR. VERNON, I AM USED TO SEEING YOUR TALLY OF UNFILLED POSITIONS FOR WHICH YOU WERE RECRUITING WHEN YOU WERE BRIEFING TO GBFM.
AND I MISSED THAT IN THIS PRESENTATION.
WHERE ARE YOU IN THE PROCESS OF FILLING YOUR VACANT POSITIONS? I BELIEVE THE CURRENT NUMBERS ARE RIGHT AROUND 4049.
I'D HAVE TO GET GET YOU THAT NUMBER.
HR HAS BEEN INCREDIBLE ABOUT HELPING US RECRUIT.
WE STILL HAVE WEEKLY MEETINGS WITH THEM ON ON OUR HIRING.
SOME OF IT HAS ACTUALLY BEEN INTERNAL AS WE HAVE LOOKED AT POSITIONS AND SEE IF WE WANT TO REEVALUATE THEIR THE WORK THAT THEY DO AND IF WE REASSIGN THEM.
AND SO WE'RE WE'RE KIND OF GOING INTO THAT INTO TO THIS NEXT NEXT FISCAL YEAR, REEVALUATING HOW WE HOW WE POSITION THESE VACANT VACANT POSITIONS.
SO ARE YOU MAKING MUCH PROGRESS ON HIRING PEOPLE, FOR EXAMPLE, IN THE LAST 90 DAYS, HOW MANY PEOPLE HAVE YOU HIRED? I COULD I COULD GET THAT NUMBER FOR YOU ON ON THE IN THE 90 DAYS.
BUT MYSELF AND SAM WERE TALKING.
THE PAVING AND DRAINAGE IS FULL.
THE ZONING STAFF, I BELIEVE THEY THEY HAVE ONE POSITION OR RESIDENTIAL TEAM IS FULL AND SO I CAN GET YOU THE NUMBER ON THE NUMBER OF STAFF THAT WE'VE HIRED OVER THE LAST 90 DAYS.
AND THE I WAS PLEASED TO SEE THAT THE NEW LAND MANAGEMENT SOFTWARE SYSTEM IS ON SCHEDULE.
DO YOU ANTICIPATE PRODUCTIVITY IMPROVEMENTS WHEN THAT IS FULLY IMPLEMENTED? AND IF SO, WILL THAT REDUCE YOUR HIRING NEEDS? I DON'T I CAN'T EXPLAIN TO YOU GUYS ENOUGH HOW MUCH IT'S GOING TO CHANGE EVERYTHING.
WE'RE BASICALLY WORKING OUT OF TWO SYSTEMS AND STUFF.
STAFF IS HAVING TO TYPE THINGS IN TO SYSTEM, RESEARCH IT INTO SYSTEMS PLAN REVIEW.
AND SO IT WORK EFFICIENCY WILL INCREASE AT A MINIMUM 30, 30% AT A AT A MINIMUM.
SO THAT WILL REDUCE YOUR HIRING NEEDS.
NOT NOT QUITE SURE IF DALLAS BOOMS LIKE IT DOES.
THANK YOU. WE HAVE SOMEONE FOR HR.
I THINK CHAIRMAN WEST BROUGHT IT UP AND AND MR.
[00:50:01]
YOUNG TRIED TO ADDRESS THE ISSUE.MY CONCERN IS THAT IN THE ENTERPRISE FUND, CIVIL SERVICE OR WHATEVER.
IF WE HAVE A POSITION THAT WE KNOW, A SCALE POSITION LIKE A SCALE SURGERY ENGINEERS AND I KNOW WE WE PUT TEAMS TOGETHER.
I REMEMBER THE TIME THAT WHEN WE DID DO A TEAM, WE HAD LIKE 50 PEOPLE WAITING ON THE Q TEAM.
WE WERE TRYING $1,000 AN HOUR.
WE'RE LOSING $50,000 AN HOUR BECAUSE WE HAD A Q TEAM.
I'VE BEEN THERE AND SO WE HIRED THAT.
SO THERE IS A WAY AND I DON'T KNOW HOW, BUT THERE IS A WAY TO HIRE ENGINEERS TO PAY THEM MORE MONEY OR GIVE THEM A BONUS TO WORK THROUGH THE TEAM OR THROUGH SOME OTHER SOURCE.
IS THERE A WAY WE CAN DO THAT? WE'RE NOT TRYING TO SAY THAT EVERY DEPARTMENT GOT TO HIRE THAT PERSON AT THAT SAME RATE.
ABSOLUTELY. AND THANK YOU FOR THAT QUESTION.
ACTUALLY, ABOUT A LITTLE BIT OVER EIGHT MONTHS, THE HR DEPARTMENT PUT TOGETHER A PLAN TO NOT ONLY DO THAT, BUT ALSO BRING EVERY EMPLOYEE THAT IS IN A HARD TO FILL POSITION UP TO MARKET WITH THE GENERAL MARKET, NOT THE PRIVATE. I'M SORRY, NOT THE GOVERNMENT MARKET, BUT THE OVERALL MARKET.
SO YES. AND IN ADDITION TO THAT, THAT PLAN INCLUDED BONUSES, INCLUDED WELL, INCENTIVES INCLUDED INCENTIVES FOR HIRING DURING THE HIRING PROCESS, BUT ALSO FOR PERFORMANCE.
SO THERE WERE THERE ARE A NUMBER OF WAYS IN WHICH THAT CAN BE DONE.
AND WE HAVE BEEN WORKING WITH THE DEPARTMENT TO IMPLEMENT THOSE AT THIS POINT, MOST, IF NOT ALL, HARD TO FILL POSITIONS WERE APPROVED BY OUR DEPARTMENT LEADERSHIP AND ALSO BY OUR CITY MANAGER TO BE HIRED AT THAT RATE. SO WE DON'T HAVE ANY EMPLOYEE MAKING LESS THAN WHAT THE OVERALL MARKET RATE IS.
BY SAYING THAT I WANT TO CORRECT THE STATEMENT THAT Y'ALL MADE EARLIER.
YES. IT'S THE ENTERPRISE FUND.
SO THERE'S NO REASON WHY WE CANNOT HIRE AND PAY MORE MONEY FOR ENGINEERS.
MR. CHAIRMAN, YOU'RE SHAKING YOUR HEAD.
I MEAN, I HOPE THAT'S THE ANSWER.
IS THE ANSWER SHE JUST TOLD YOU.
I MEAN, I'M TRYING TO MAKE SURE THAT SOMETIME WE PUT A FALSE NARRATIVE OUT THERE.
THERE IS A WAY WE CAN DO THIS.
SO WE'RE TO SIT IT DOWN WHERE YOU STAND AND SIT IT OUT IS THAT WE DON'T HAVE ENGINEERS.
WE CANNOT OPERATE BECAUSE WE CANNOT PAY THE ENGINEER THE MARKET RATE TO HIRE SOMEONE.
I THINK THERE'S A PROCESS OF PROCEDURE WHERE WE MIGHT MIGHT NOT BE THE THE THE HR WAY, BUT THERE MIGHT BE A WAY THAT WE CAN DO THAT TO GET THE ENGINEER FOR BONUS OR WHATEVER.
SAME THING WE DID WITH THE POLICE OFFICER.
YOU KNOW, WE GAVE THEM A BONUS.
WE RAISED THAT. IT'S A WAY THAT WE CAN DO IT.
SO I'M TRYING TO MAKE SURE THAT WE DON'T PUT A FALSE NARRATIVE OUT THERE THAT THE REASON WHY WE CANNOT HIRE QUALIFIED ENGINEERS BECAUSE IT WOULD MESSED THE WHOLE MARKET WITH HOW WE PAY PEOPLE.
IF WE CAN'T PAY MORE, TELL US WE CANNOT PAY MORE.
BUT I KNOW WE CAN BECAUSE I DON'T CHECK WITH ATTORNEYS.
THERE IS A WAY THAT WE CAN PAY MORE TO HIRE ENGINEERS.
I THINK DOCTOR PEREZ, YOU ABOUT TO SAY SOMETHING.
ROBERT PATTERSON, ASSISTANT CITY MANAGER I THINK THAT THE WAY THAT THE QUESTION WAS POSED TO HER WAS WHETHER OR NOT WE COULD PAY HIGHER SALARIES TO THE ENGINEERS WITHIN DEVELOPMENT SERVICES AND NOT AFFECT THE OTHER DEPARTMENTS.
AND TO MISS ARIAS RESPONSE ACROSS THE BOARD, I THINK WE FILLED THE HARD TO REACH OR THE HARD TO HIRE POSITIONS SUCH AS ENGINEERS.
SO THE ENTIRE RANGE FOR THE ENGINEERS ACROSS THE CITY WENT UP.
IS THAT CORRECT? THAT IS CORRECT. WE LOOKED AT EVERY ENGINEER AND EVERY DEPARTMENT THAT WERE SIMILARLY SITUATED.
NOT ALL ENGINEERS ARE, YOU KNOW, HAVE THE SAME SPECIALTY OR THE SAME TYPE OF EXPERIENCE.
[00:55:08]
AND AND IF WE IF WE HIRE ENGINEERS, HIRE IN ONE DEPARTMENT, THEN ESSENTIALLY WHAT HAPPENS IS YOU CREATE COMPETITION AMONGST THE VARIOUS DEPARTMENTS.AND THEN, YOU KNOW, I DON'T WANT TO WORK FOR PUBLIC WORKS BECAUSE I GET PAID $20,000 MORE IN DEVELOPMENT SERVICES OR I DON'T WANT TO WORK IN TRANSPORTATION BECAUSE I GET PAID $15,000 MORE IN DEVELOPMENT SERVICES.
SO IT DEPENDS ON WHAT KIND OF QUALIFICATION YOU GET.
THAT'S TWO DIFFERENT TYPE OF QUALIFICATIONS.
SO I'M JUST TRYING TO PUT THE SUBJECT OUT THERE THAT WE CAN DO THIS.
WE JUST GOT TO THINK OUT OF THE BOX.
I MEAN, THIS COMMITTEE RIGHT HERE IS OUR RESPONSIBILITY TO CLEAN IT UP.
IT GOT DUMPED IN MY LAP, AND THAT'S THE CHAIRMAN.
WE'RE GOING TO CLEAN IT UP AND WE'RE GOING TO CLEAN IT UP BEFORE THE END OF THE YEAR.
AND I THINK WE DID ALL THE RESEARCH.
LET'S GET A GOOD STORY OUT THERE.
EVERYBODY KNOW WE'RE A BAD STORY.
LET'S GET THE GOOD STUFF. WHAT ARE WE DOING? GOOD. BECAUSE PEOPLE ARE NOT COMING HERE.
THEY GO TO THE SUBURBS BECAUSE WE'RE SITTING HERE TALKING ABOUT THE NEGATIVITY OF BUILDING PERMIT AND THE PEOPLE WHO IS CALLING THE NEGATIVITY? I ASKED YOU TO PUT IT IN WRITING.
TELL US WHY ARE THEY CALLING THE NEGATIVE? WHY DIDN'T I GET A PERMIT? AND SO WE CAN HELP THEM.
WE SHOULD HAVE A CONSUMER HOTLINE.
IF SOMEONE SAYS, I GOT A PROBLEM, LET US KNOW.
I WILL PERSONALLY TALK TO THEM.
I THINK CHAIRMAN WEST WILL GO TO CHAIRMAN NAVARRO.
WE'LL GO TALK TO HIM. TELL US WHY.
I DON'T THINK WE'RE SAYING ANYTHING DIFFERENT.
DR. PEREZ HAD MY QUESTION CORRECT.
IF WE RAISE SALARIES FOR ENGINEERS CATEGORY FIVE, I'M SURE THAT'S WRONG.
BUT YOU KNOW WHAT I'M TALKING ABOUT.
AND SO MY SUGGESTION TO GO WITH YOUR WORDS OF THINKING OUTSIDE THE BOX IS, AS WE DO THIS FEE STUDY.
CONSIDER THE FACT THAT WE MIGHT NEED TO USE SOME THIRD PARTY REVIEWERS TO EXPEDITE.
CONSIDER THE FACT THAT WE MIGHT NEED TO HAVE A THIRD TEAM.
BUT THIS DEPARTMENT HAS THE ABILITY TO DO THAT.
AND SO AS YOU'RE COMING UP WITH THIS MAGICAL NEW NUMBER OF FEES, WE CAN'T RELY ON THE WHOLE CITY TO CATCH UP WITH THE SALARY REQUIREMENTS FOR ENGINEER CATEGORY FIVE OR WHATEVER CATEGORY YOU'RE LOOKING AT.
THAT'S MY POINT AND I AGREE WITH YOU AND DOCTOR BRETT.
THANK YOU. BUT YOU KNOW, MY CONCERN IS, NUMBER ONE, IF WE DON'T BILL.
THAT'S WHEN THE MONEY COME FROM.
THAT'S OUR PROPERTY TAX. THAT'S OUR VALUE.
AND I KNOW SOME OF YOU MIGHT BE GREATER THAN OTHER ONES, BUT THIS WHAT PAY THE BILLS.
PROJECT PEOPLE COVERING THE BILL.
THIS WOULD PAY THE BILL TO ME THIS IS THE NUMBER ONE CONCERN TO ME.
HOW WE RAISE MONEY TO PAY OUR BILLS.
IS THERE A WAY THINKING OUT OF THE BOX OR TRYING TO FIGURE IT OUT ONE WAY OR THE OTHER? IF WE GOT TO SAY THESE ENGINEERS AND MORE OVER THIS DEPARTMENT, SO BE IT BECAUSE THIS IS HOW TO PAY THE BILL.
IF WE HAD THE ENGINEER DOWN HERE, WE DON'T GET THE MONEY, THEY DON'T GET THE REVENUE THERE.
SO I AIN'T SAYING WHAT'S THE BEST WAY.
I'M JUST TRYING TO FIND A WAY, A SOLUTION.
DOCTOR PERRY, HOW DO WE MAKE SURE THAT WE DON'T GET SLAPPED DOWN AND THE OTHER BUSINESS GO SOMEWHERE ELSE BECAUSE WE CANNOT BRING THEM IN BECAUSE WE HAD ENGINEERS? SO SO WE ARE COMPETING WITH OTHER CITIES, YOU KNOW, PLAYING OVER THERE.
THEY GOING TO GET ALL THE WORK BECAUSE WE GOING TO HAVE THE ENGINEERS TO DO THE JOB.
SO WHAT DO WE DO? SIT THERE BECAUSE WE CAN'T HIRE AN ENGINEER.
[01:00:02]
SO WE GOT TO THINK OUT ABOUT THAT'S WHERE THE Q TEAM COME IN PLACE TO DO, THE TEAM OR THE CONCIERGE TO GIVE THEM A LITTLE BIT MORE.YOU CAN CHARGE A LITTLE BIT MORE BECAUSE THEY SAID MONEY, TIME IS MONEY, MONEY TIME.
AND THE INTEREST RATE GOING UP.
IF I DON'T GET THIS DONE FASTER, I CAN SAVE MONEY ON MY INTEREST RATE.
I SAVE MONEY ON GOING TO THE BANK.
NOW I CAN GET MY PROJECT DONE BETTER.
SO WHAT I'M TRYING TO SAY, YES, I THINK WE DO IT.
AND ALL THE STUDIES, WE DON'T HAVE THE ENTERPRISE FUND EIGHT YEARS WE HAVE WE NOT HAVE AN INCREASE.
THE ENGINEER'S SALARY HAVE BEEN LOWERED FOR EIGHT YEARS.
HAVE WE HAD AN INCREASE IN ENGINEER, SIR? I DON'T KNOW THAT.
SO THOSE ARE A WHOLE LOT OF STUFF, CHAIRMAN WEST, THAT I'M TRYING TO FIGURE OUT.
I DON'T KNOW. EIGHT YEARS. THAT'S TOO LONG.
I MEAN, THE ENGINEER DID NOT HAVE A RAISE IN TEN YEARS.
I DON'T KNOW. I DON'T KNOW WHAT THE COMPARISON IS.
SO WHAT WE TRYING TO DO RIGHT NOW, THIS IS IN OUR LAP HERE.
WE'RE TRYING TO GET STUDY. I THINK THE INFORMATION THERE AND I THINK THE COMMUNITY WHO HEARING THIS, THE DEVELOPERS HEARING THIS, THEY SHOULD BE HELPING US FIND A WAY, A THIRD PARTY OR WHATEVER WE'RE GOING TO DO.
THEY'RE TRYING TO FIND A WAY TO RESOLVE THIS ISSUE.
I DON'T WANT TO GET IT DONE. I WANT TO GET IT DONE AND HAVE SOME FOCUS BEFORE THE END OF THE YEAR.
CAN WE BE CREATED TO GET ENGINEERS IF WE NEED BONUS? WHAT IS THAT DONE? AND I WISH YOU CAN TELL US.
HOW CAN WE GET CREATED THROUGH TEAM? WHAT ELSE? SO WE WILL KNOW WHAT KIND OF CREATIVITY WE CAN DO TO HIRE ENGINEERS.
I DON'T KNOW YOU, HR SO CAN YOU GET WITH US AND LET US KNOW WITH THE WHOLE COUNCIL FIND US? THAT'S A BIG QUESTION.
ABSOLUTELY. AND I'LL I'LL BE HAPPY TO ACTUALLY PROVIDE A PRESENTATION BASED ON THAT INFORMATION THAT WAS OR THE PLAN THAT WAS SET FOR THE DEPARTMENT.
THE STRATEGIES INCLUDE FROM DIFFERENTIATING ENGINEERS BASED ON THE INDUSTRY, BECAUSE AN ENGINEER, AGAIN, IS NOT NECESSARILY, YOU KNOW, AN ENGINEER THAT WORKS IN WATER IS NOT THE SAME AS AN ENGINEER THAT WORKS IN APPROVING PLANS.
SO DIFFERENTIATING ACCORDING TO THE INDUSTRY, BUT ALSO PROVIDING INCENTIVES DURING THE RECRUITMENT PROCESS, PERFORMANCE INCENTIVES SO THAT ACCORDING TO, FOR INSTANCE, THE NUMBER OF PLANS THAT ARE OR THE NUMBER OF GOALS ACCOMPLISHED, YOU PROVIDE AN INCENTIVE FOR A PARTICULAR PERSON AND THAT INCREASES THE SALARY SIGNIFICANTLY ALL THE WAY TO FINDING, YOU KNOW, ENGINEERS INTERNATIONALLY.
CURRENTLY, OUR VACANCIES ARE NOT FOR ENGINEERS.
HOWEVER, MOST OF OUR VACANCIES ARE PLANNED REVIEWERS.
SO THERE IS ALSO A WAY OF INCENTIVIZING PLAN REVIEWERS AND TRAINING THEM AND DEVELOPING CAREER LADDERS THAT WILL ALLOW US TO DEVELOP THOSE PEOPLE. NOW THAT TAKES A LITTLE BIT MORE TIME, BUT IF YOU ARE NOT ABLE TO RECRUIT PEOPLE THAT ARE ALREADY SKILLED OUT THERE, THEN YOU NEED TO START DOING THAT AS WELL SO THAT YOU CAN BRING IN NEW TALENT FROM WITHIN.
BUT I'LL BE HAPPY TO PRESENT TO THE COMMITTEE THE INFORMATION THAT HAS BEEN PROVIDED AND ALSO TALK ABOUT THE THINGS THAT HAVE BEEN DONE SO FAR BECAUSE, YOU KNOW, THE DEPARTMENT HAVE IMPLEMENTED SOME OF THOSE STRATEGIES AND THERE ARE OTHERS THAT ARE IN THE WORKS OF THAT HAVE BEEN DEEMED, AS YOU KNOW, EITHER NOT NECESSARY BECAUSE SOME OF THOSE POSITIONS HAVE BEEN FILLED OR THEY HAVE DEEMED AS NOT NOT NOT THE BEST APPROACH NECESSARILY, BUT WE COULD DO THAT JOINTLY.
OKAY. I JUST TWO MORE QUESTIONS.
CHAIRMAN, WAS A QUESTION TO YOU.
YOU GOT A PULSE ON SOME OF THE DEVELOPERS.
SO WHAT ARE YOU HEARING FROM THE DEVELOPER IS SAYING WE CANNOT GET PERMIT OUT FAST ENOUGH.
I MEAN, WHAT IS THE MAIN COUPLE ISSUE? SO WE NEED TO KNOW WHAT THAT IS IN ORDER TO HELP THAT THEY NEED TO KNOW.
I MEAN, IT'S GOOD SOMEONE TO TELL ME, OKAY, I CALL COUNCILMAN ATKINS AND I CAN'T GET THIS PERMIT.
I'VE BEEN TRYING TO GET IT FOR 2 OR 3 WEEKS.
WHAT HAPPENED? SO ARE YOU GETTING THAT INFORMATION? AND I WANT THE INFORMATION GET IN PUBLIC SO WE WOULD KNOW.
SO, DR. PEREZ, EVERYBODY KNOW, WHAT ARE WE DOING WRONG? YEAH, WELL, THANK YOU, CHAIRMAN.
I'LL SEND IT TO STAFF AND TRY NOT TO DEAL WITH IT UP HERE.
[01:05:03]
AND BUT I MEAN, LIKE I MENTIONED, YOU KNOW, I HEAR PROJECT DOCS GOES DOWN QUITE A BIT AND THEN I'VE HEARD IT'S ON PLAN REVIEWERS AND I HEARD ENGINEERS. THE SHORTAGE IS WHAT'S HURTING US.SO THOSE ARE THE COMMON THINGS.
BUT IT'S KIND OF WHACK A MOLE.
IT'S ALWAYS LIKE SOMETHING DIFFERENT, RIGHT? AND I THOUGHT THAT AND VERNON, IF CORRECT ME, I ASK YOU TO CONSIDER THAT WHEN PEOPLE COMPLAIN, WRITE IT DOWN, GET AN ANSWER. SO THEREFORE, IN OUR NEXT COMMITTEE, ALL THE BIG COMPLAINTS AND WHAT THE ISSUE THAT'S KIND OF PRESENT THOSE IN A SPREADSHEET AND SAY THIS IS THE THE TOP ISSUES WHAT DEVELOPERS ARE SAYING I CAN'T GET MY PERMIT BECAUSE THE Q TEAM IS FULL UP BECAUSE OF WHATEVER, THEN WE WOULD KNOW.
BUT WE DON'T KNOW WHEN PEOPLE CALL, YOU KNOW, OR COUNCIL.
DEBORAH MAYOR PRO TEM ARNOLD BECAUSE, HEY, I DIDN'T GET MY SIDEWALK DONE.
I GOT TO GET A PERMIT. YOU KNOW, OR CHAIRMAN STEWART OR COUNCIL RIDLEY.
YOU KNOW, WE NEED TO KNOW WHAT THAT IS SO WE CAN GIVE TO YOU.
AND PEOPLE SAID, HERE IS A QUESTION.
WE ANSWER THE QUESTION WE ANSWER CORRECTLY.
RIGHT. IT'S KIND OF LIKE WE JUST SAID A FEW MINUTES AGO, WE DEBATE HOW WE HIRE ENGINEERS.
YOU KNOW, CHAIRMAN WEST SAID ONE WAY AND I SAID ANOTHER WAY.
AND DOCTOR PEREZ SAID THIS WAY.
YOU SAID IT THIS WAY. AND WE SAID, OH, WE STILL CAN COME TO THE SAME CONCLUSION.
SO. SO, ANY OTHER QUESTIONS? VERNON, YOU HAD ANOTHER QUESTION. I APPRECIATE THAT, AND I'M HOPING I BELIEVE THAT THE HOTLINE WILL TAKE CARE OF THAT.
I TRY TO STAY AWAY FROM GENERALITIES.
THEY KILL US. IT'S LIKE, LET ME GET INTO THE NUTS AND BOLTS OF IT.
WE WANT TO TAKE CARE OF ALL OF OUR CUSTOMERS.
AND AGAIN, WE APPRECIATE THE ECONOMIC DEVELOPMENT COMMITTEE SUPPORT AND YOU GUYS DIRECTION.
AND SO YOU GUYS HAVE KIND OF LAID IT OUT WHAT YOU WANT US TO DO AND WE APPRECIATE THAT.
WE'RE GOING TO CLEAN THAT UP AND PRESENT THAT TO YOU GUYS.
WE DON'T THROW THAT THING AWAY.
HE GOT, IT IS NOW IN 2:17, I CALL THE ECONOMIC DEVELOPMENT COMMITTEE TO BE ADJOURNED.
THANK YOU.
* This transcript was compiled from uncorrected Closed Captioning.