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[Economic Development on April 1, 2024.]
CHRIS? IT IS NOW 1:04.I CALL THE ECONOMIC DEVELOPMENT COMMITTEE TO ORDER.
CAN I GET A MOTION FOR THE MINUTES? MOTION TO APPROVE AND A SECOND.
NEXT ITEM WOULD BE . A SPECIAL CALLED MEETING.
NEED TO GET A MOTION FOR THE MINUTES FOR THE SPECIAL CALLED MEETING.
SECOND. ALL IN FAVOR, SAY AYE.
FIRST BRIEFING WILL BE THE DEVELOPMENT SURVEY MONTHLY TECHNOLOGY AND METRIC, ESPINOZA.
COMMITTEE CHAIR AND COMMITTEE MEMBERS.
MY NAME IS ANDREW ESPINOZA, DIRECTOR FOR DEVELOPMENT SERVICES.
HERE ARE OUR TALKING POINTS FOR TODAY.
WE'LL BRIEFLY REVIEW OUR TECHNOLOGY METRICS HIRING EFFORTS OUR CUSTOMER SERVICE RESULTS 7800 NORTH STEMMONS UPDATE AND NEXT STEPS.
WITH THAT, I WILL TURN IT OVER TO ASSISTANT DIRECTOR YOUNG.
GOOD AFTERNOON, VERNON YOUNG, ASSISTANT DIRECTOR OF DEVELOPMENT SERVICES.
TECHNOLOGY. OUR ONLINE PLAN REVIEW SUBMITTALS AS OF MARCH 1ST WENT 100% ONLINE.
THE IDEA IS TO IMPROVE EFFICIENT PERMIT REVIEW.
IT'S AN EFFICIENT PERMIT REVIEW TRACKING MECHANISM.
WE'VE HAD LUNCH AND LEARN SESSIONS IN DECEMBER AND MARCH.
DALLAS NOW PROJECT IS IN ITS 10TH MONTH NOW.
DSD CONTINUES TO MEET ESTABLISHED IMPLEMENTATION MILESTONES AND SCHEDULING TIMELINES.
AND WITH THAT, I'LL THEN ON THE NEXT SLIDE.
WHILE DSD HAS NOT ENGAGED IN DISCUSSING SPECIFIC APPLICATIONS, WE HAVE BEGUN TO PARTNER WITH ITS AND WILL BRING A FUTURE ITEM TO THE COMMITTEE FOR DISCUSSION AROUND PROCUREMENT EFFORTS. DSD WILL LEVERAGE OUR ITS SUBJECT MATTER EXPERTS TO EXPAND AND POTENTIALLY INCLUDE THINGS LIKE THE CALL CENTER ASSISTANCE, ZONING CONSULTATION AND PERMIT CONSULTATION.
WITH THAT, I'LL TURN IT OVER TO DONALD DICKSON.
DONALD DICKSON, DEPUTY BUILDING OFFICIAL, CITY OF DALLAS.
ALSO ASSISTED DIRECTOR, DSD FOR PERMITTING AND PLAN REVIEW.
EXCUSE ME. PLAN REVIEW AND BUILDING INSPECTIONS.
THANK YOU ALL FOR BEING ABLE TO SPEAK TODAY.
THAT'S A DECREASE OF 7% FROM THE PREVIOUS MONTH.
HOWEVER, WE DID FOR 191 NEW SINGLE FAMILY PERMITS ISSUED.
THE PERMITS FOR THAT, A TOTAL OF 50 RSVP PERMITS WERE ISSUED THE SAME DAY.
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COMMERCIAL REMODELS.32 OF THOSE WERE COMPLEX COMMERCIAL Q-TEAM PROJECTS.
CAN YOU STOP FOR A SECOND? WE GOT A WRONG SLIDE UP.
OH, OKAY. YOU'RE ON THE METRIC TECHNOLOGY NOW.
YES. YOU MIGHT WANT TO REPEAT YOURSELF.
GO AHEAD. REPEAT OR JUST START.
FOR FEBRUARY 2024, RESIDENTIAL PERMIT SUBMITTALS DECREASED FROM 146 TO 136.
THAT'S A 7% DECREASE FROM THE PREVIOUS MONTH.
HOWEVER, 191 NEW SINGLE FAMILY PERMITS WERE ISSUED LAST MONTH.
A TOTAL OF 50 RSVP PERMITS WERE ISSUED THE SAME DAY.
11 NEW COMMERCIAL PERMITS, 17 COMMERCIAL ADDITIONS, AND 216 COMMERCIAL REMODELS WERE PERFORMED.
AS YOU CAN SEE. NEXT PAGE, PLEASE.
AS YOU CAN SEE FROM THE CHART THERE'S QUITE A STAND UP FROM FEBRUARY OF 2023, WE DID HAVE AN INCREASE OF 20, EXCUSE ME, 14 PERMITS OVER LAST YEAR FOR NEW SINGLE FAMILY PERMITS THAT WERE CREATED.
RESIDENTIAL TURNAROUND TIMES FOR NEXT SLIDE PLEASE.
RESIDENTIAL TURNAROUND TIMES FOR PERMIT ISSUANCE IS FOUR DAYS AND FOUR DAYS.
REMODEL PERMIT VOLUME WAS AT 216 FOR THE MONTH OF FEBRUARY AS COMPARED TO 295 FOR FEBRUARY 2023.
THE COMMERCIAL PERMIT PROJECT VOLUME FOR FEBRUARY OF 2024 WAS BALANCED OUT WITH 11 OF 2023.
ALL RIGHT. WITH THAT, WE'LL GO INTO THE HIRING AND RECRUITMENT.
AND SO CURRENTLY THERE'S A TOTAL OF JUST THE STANDARD CLASSIFICATION 54 VACANCIES.
AND THEN 17 ARE PART TIME AND INTERN POSITIONS.
AND YOU'LL SEE THE DETAILED LIST RIGHT THERE.
AND WE'LL GO TO THE NEXT SLIDE.
THE PLUMBING THE PLUMBING AREA IS THE ONE THAT WE'RE WORKING ON.
AND THE CURRENT PLUMBING MECHANICAL INSPECTOR VACANCIES ARE FULL TIME POSITIONS NINE PART TIME POSITIONS EIGHT THE CURRENT MINIMUM QUALIFICATIONS FOR INSPECTOR THREE PLUMBING ARE FOUR YEARS PLUMBING, TRADE OR RELATED INSPECTION WORK.
HAVE A MASTER OR JOURNEYMAN LICENSE.
PLUMBING INSPECTION LICENSE WITHIN SIX MONTHS.
NEXT SLIDE. TEXAS STATE REQUIREMENTS FOR PLUMBING INSPECTORS ARE SUCCESSFUL.
COMPLETION OF STATE EXAMINATION.
PROFESSIONAL ENGINEER, ARCHITECT, JOURNEYMAN, MASTER PLUMBER OR PLUMBING INSPECTOR FROM ANOTHER STATE OR CLASSROOM TRAINING AND INTERNATIONAL CODE COUNCIL CERTIFIED THREE 300 HOURS OF TRAINING PLUS VERIFIED ON THE JOB TRAINING OF 200 HOURS.
THE SERVICE LEVEL STRATEGIES ARE CONTINUE TO UTILIZE OUR THIRD PARTY VENDOR INSPECTION AGENCIES.
EXPLORE DSD PLUMBING INSPECTION TRAINING ACADEMY PROGRAM AND INCENTIVIZE EXISTING DSD INSPECTORS.
HIRING AND RECRUITMENT CONTINUED.
MASTERS OR JOURNEYMAN PLUMBING INSPECTION LICENSE IF JOURNEYMAN MUST BE ABLE TO OBTAIN A MASTERS WITHIN THE PROBATIONARY PERIOD, MUST BE ABLE TO OBTAIN TWO ICC PLUMBING CERTIFICATIONS AND ONE ICC MECHANICAL CERTIFICATION.
APPROPRIATE DISCIPLINE WITHIN 18 MONTHS OF APPOINTMENT.
NEXT SLIDE. HIRING RECRUITMENT.
WE CONTINUE WITH PARTNERING WITH OUR HR COMPENSATION AND CIVIL SERVICE.
WE'RE REQUESTING SALARY MARKET INDUSTRY ANALYSIS FOR PLUMBING MECHANICAL INSPECTIONS, JOB CLASSIFICATIONS, RECOMMENDATIONS ON ADJUSTING MINIMUM QUALIFICATIONS. POSSIBLE MINIMUM MINIMUM QUALIFICATIONS ARE REMOVED TO MASTER PLUMBING LICENSE REQUIREMENT.
ALLOW JOURNEYMAN AND TRADESMAN LICENSES TO APPLY AND REDUCE THE MINIMUM NUMBER OF YEARS EXPERIENCE.
NEXT SLIDE. SO WITH THAT, WE'RE HOSTING A DSD HIRING FAIR ON APRIL THE 12TH, 2024.
SO WE'RE PARTNERING WITH CIVIL SERVICE, THE HUMAN RESOURCE DIVISION AND THE DSD RECRUITMENT TEAM.
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ON SITE INTERVIEWS AND ON THE SPOT OFFERS OFFER LETTERS AVAILABLE.NEXT SLIDE. ANDREW, I'LL TURN THIS OVER TO YOU.
SO, CHAIR ATKINS, YOU WANTED TO SEE HOW WE WERE PERFORMING FROM A CUSTOMER SERVICE LEVEL, AND YOU WANTED US TO TO COME BACK AND GIVE YOU SOME OF THOSE RESULTS. AND SO FOR THE MONTH OF FEBRUARY 2024, WE RECEIVED 47 TOTAL RESPONSES.
AND OUT OF OF THOSE 47, 44 WERE POSITIVE RESPONSES.
FOR THIS FISCAL YEAR, WE'VE RECEIVED 184 WITH 167 BEING POSITIVE.
AND SO OVERALL, OUR RATING IS 91%.
YOU'LL SEE I WON'T READ ANY OF THE COMMENTS THAT ARE THERE, BUT THESE ARE ACTUAL QUOTES THAT CAME FROM OUR DEVELOPMENT COMMUNITY AS IT RELATES TO OUR ENGINEERING TEAM, OUR ZONING CONSULTATION TEAM, AND ALSO OUR BUILDING PERMITTING TEAM.
WE WANT TO BE SURE TO LISTEN TO OUR CUSTOMER FEEDBACK AND IMPROVE ACCORDINGLY.
NEXT SLIDE AND I'LL TURN IT BACK OVER TO ASSISTANT DIRECTOR YOUNG.
WE'RE ON THE PHASE THREE DESIGN, AND IT'S COMPLETE.
ESTIMATED COMPLETION OF FOURTH FLOOR BY END OF APRIL 2024.
THE NEXT STEPS ARE TO COMPLETE PHASE THREE OF STEMMONS TRANSITION.
HOST THE DSD HIRING FAIR APRIL THE 12TH.
WE'RE LOOKING FORWARD TO THAT.
WITH THAT, WE COMPLETE OUR PRESENTATION AND OPEN THE FLOOR FOR ANY QUESTIONS.
OKAY, COLLEAGUES ANY QUESTIONS, COUNCILMAN RIDLEY.
MR. ESPINOZA, I HAVE BEEN HEARING OF DISSATISFACTION IN YOUR DEPARTMENT AMONGST THE INSPECTORS.
AND THAT DISSATISFACTION STEMS FROM LOW MORALE.
DISSATISFACTION THAT JOBS FOR INSPECTORS ARE SUPERVISOR POSITIONS WHICH ARE LEADING TO SHORTAGE OF FIELD INSPECTORS, THAT THE PART TIME POSITIONS ARE NOT PAYING ENOUGH FOR PEOPLE TO BE INTERESTED IN THOSE JOBS.
AND THAT THE NORTHWEST DISTRICT OFFICE HAS BEEN CLOSED, CITING 140 CODE VIOLATIONS AT 7800 STEMMONS. COULD YOU COMMENT ON THOSE ISSUES? COUNCIL MEMBER RIDLEY THANK YOU FOR THAT QUESTION.
AS YOU KNOW, WITH THE MANY CHANGES WE'VE MADE, THERE'S COME THERE COMES WITH IT A CERTAIN AMOUNT OF PRESSURE AND STRESS ON, ON OUR TEAM MEMBERS TO ADJUST.
FOR EXAMPLE, HAVING FOLKS AT [INAUDIBLE] FOR THE PAST 20 PLUS YEARS DRIVING THERE EVERY SINGLE DAY AND THEN NOW RELOCATING THEM TO STEMMONS. THAT IMPACTS THEIR DAILY LIFE.
THIS WAS A RECRUITMENT STRATEGY THAT WAS ROLLED OUT TO SEE IF WE COULD HIRE SOME RETIRED TRADESMEN TO COME IN AND DO INSPECTIONS FOR US. UNFORTUNATELY, WE HAVE HAD, LIKE, TWO PEOPLE APPLY.
ONE PERSON WAS HIRED, AND THEN IT TURNED OUT THEY DIDN'T QUALIFY.
SO THAT'S WHY DSDS PARTNERING WITH HR TO TO LOOK AT THOSE JOB QUALIFICATIONS, LOOK AT THE PAY, AND THEN MORE IMPORTANTLY, CONDUCT AN ANALYSIS OF THE CURRENT FULL TIME INSPECTORS COMPENSATION.
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PARTICULAR PROPERTY.IN ADDITION, WE ARE NOT ALLOWING ANY OF OUR TEAM MEMBERS TO OCCUPY ANY FLOORS THAT POTENTIALLY ARE UNSAFE OR DO NOT HAVE APPROVAL FROM OUR OFFICE OR THE FIRE MARSHAL'S OFFICE TO BE OCCUPIED.
AND SO HOPEFULLY THAT THAT ANSWERS YOUR QUESTIONS.
WELL, HAVE YOU DETECTED LOW MORALE IN YOUR DEPARTMENT? I BELIEVE THAT LAST YEAR WE RECEIVED SOME SURVEY RESULTS FROM A COMPREHENSIVE STUDY HR HAD DONE ABOUT A DEPARTMENT, THE DEPARTMENT'S MORALE.
AND WHAT I IDENTIFIED WAS THERE WERE WERE SOME MORALE ISSUES AND PROBABLY STILL ARE BASED UPON, AGAIN, THE CHANGES AND THE TRANSITION AND AND THE THINGS THAT ARE OCCURRING WITH THE DEPARTMENT.
AND SO WE'LL CONTINUE TO TO WORK WITH AND PARTNER WITH OUR, OUR STAFF TO, TO MAKE SURE THAT THEY ENJOY COMING TO WORK, FEEL EMPOWERED TO DO THEIR JOB, ARE RECOGNIZED AND REWARDED FOR WHAT THEY'RE DOING.
WELL, OBVIOUSLY, THESE ARE POTENTIALLY CRITICAL ISSUES FOR THE SUCCESS OF YOUR DEPARTMENT.
SO I WOULD HOPE THAT YOU WOULD BE ATTENTIVE TO ISSUES OF YOUR PERSONNEL AND ADDRESS ANY CAUSES OF MORALE PROBLEMS AS THEY COME UP.
ANYONE ELSE ON THE COMMITTEE? ANYONE ELSE? CHAIRMAN WEST.
THANK YOU, CHAIRMAN, AND THANK YOU FOR CONTINUING TO MAKE THIS A PRIORITY.
AND GREAT JOB TODAY TO STAFF FOR FOR THE UPDATES AND THE IMPROVEMENTS.
THE, THE CUSTOMER SERVICE SURVEY.
I THINK THAT'S REALLY GREAT THAT YOU'VE ROLLED THAT OUT AND VERY USEFUL.
AND I REALLY THINK FOR ALL OF OUR DEPARTMENTS IN THE CITY THAT INTERFACE WITH THE PUBLIC ON A REGULAR BASIS, THIS IS A STANDARD WE SHOULD BE GOING BY BECAUSE IT IT'S IT'S COLLECTING REAL TIME FEEDBACK IMMEDIATELY AFTER THEY INTERACT WITH THE CITY.
AND SO THAT'S THAT'S ABOVE AND BEYOND.
THAT'S WHAT WE SEE OUT IN THE PRIVATE WORLD.
ON THE ARTIFICIAL INTELLIGENCE.
THANK YOU FOR EMBRACING THAT AND LOOKING INTO THAT.
NOW, TO MAKE SURE I UNDERSTOOD DIRECTOR YOUNG, WHAT YOU SAID ON YOUR SLIDE, YOU GUYS ARE GOING TO RESEARCH IT A LITTLE MORE AND THEN CONSIDER BRINGING AN RFP TO DO SOME CONSIDER DOING AI WITH PERMITTING AND ALSO ZONING.
IS THAT RIGHT? THANK YOU, COUNCIL MEMBER WEST, FOR THAT QUESTION.
WE'RE GOING TO PARTNER WITH ITS AND PROCUREMENT AND SEE WHAT THE STANDARDS ARE.
WE'LL LET THEM TAKE THE LEAD AND JUST BE AN END USER ON THAT.
COUNCIL MEMBER WE'LL BE HAPPY TO DO THAT.
AND THEN I DEFINITELY APPRECIATE THE QUESTIONS THAT MR. RIDLEY JUST ASKED ON THE MORALE.
I ALSO UNDERSTAND YOUR RESPONSE WHICH IS WHEN YOU'RE GOING THROUGH THIS TRANSITION, HOW, YOU KNOW, YOU ARE GOING TO HAVE SOME PEOPLE THAT IT'S GOING TO DISRUPT WHAT THEY'RE USED TO.
AND, AND YOUR DEPARTMENT HAS GONE THROUGH A LOT OF TRANSITION SINCE COVID.
AND I THINK AT THIS POINT YOU'RE ON THE RIGHT TRACK AND IT'S I WE'RE SENSITIVE TO THAT, CERTAINLY.
BUT, YOU KNOW, I SUPPORT WHAT YOU'RE DOING AND UNDERSTAND IT IS GOING TO BE A LITTLE BIT OF A ROCKY ROAD FOR FOLKS TO GET USED TO ALL THESE CHANGES AND THE MOVE THAT YOU'RE ABOUT TO MAKE AS WELL INTO A NEW FACILITY.
SO I THINK IT'LL IT'LL WILL COME THROUGH BETTER ESPECIALLY ONCE WE ALL GET INTO THE NEW FACILITY.
BUT JUST KNOW YOU GOT OUR AT LEAST MY SUPPORT AND AND BACKING ON THIS.
THAT'S IT. ANYONE IN VIRTUAL? ADAM BAZALDUA, CHAIR STEWART.
OKAY. A COUPLE COUPLE QUESTIONS.
YOU WERE SAYING SOMETHING ABOUT THE DASHBOARD.
I BELIEVE THAT IS THAT DAY CORRECT.
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I DON'T WANT TO HALF ROLL IT OUT.SO IS THAT DATE CORRECT? IT'S STILL APRIL OR GOING TO BE ON ANOTHER DATE? CHAIR THANK YOU FOR THAT INQUIRY.
SO OUR GOAL IS TO PROACTIVELY WORK WITH ALL THE COUNCIL MEMBERS IN APRIL, WALK THEM THROUGH THE DASHBOARD, HOW IT FUNCTIONS, HOW IT'S ILLUSTRATES OUR PERFORMANCE.
AND SO WE'RE THINKING ABOUT TAKING APRIL TO DO THAT MAY WE'LL UPDATE OUR STAKEHOLDERS OUR DEVELOPMENT ADVISORY COMMITTEE OUR HOME BUILDERS ASSOCIATION BECAUSE THEY'RE INTERESTED IN THE COMMERCIAL NUMBERS AS WELL.
AND THEN COME BACK TO YOU AT THE ECO DEV COMMITTEE IN JUNE AND GIVE YOU A FULL PRESENTATION.
RIGHT. AND SO THEREFORE, HOW ARE WE GOING TO DO MARKET? HOW ARE WE GOING TO GET IT OUT TO THE PEOPLE, TO THE DEVELOPER? HOW ARE WE GOING TO MAKE SURE THEY ARE AWARE OF THE DASHBOARD? SO CHAIR, WE'LL WORK WITH OUR COMMUNICATIONS MANAGER AND OFFICER TO DEVELOP A GOOD COMMUNICATIONS PLAN.
AND OBVIOUSLY WE'RE DOING ALL THE WORK ON THE FRONT END, BUT WE'LL ALSO LEVERAGE SOCIAL MEDIA, OUR WEBSITE BULLETINS PUBLIC SERVICE ANNOUNCEMENTS, AND THEN EVENTUALLY HOSTED ON OUR WEBSITE.
YEAH. I JUST WANT TO SAY THANK YOU, CHAIR WEST, FOR BRINGING THE ITS AND YOUR COMMITTEE, AND WE KIND OF DISCUSSED THIS ALSO ON TRYING TO GET A PROPER PROCEDURE, HOW WE GET THIS DONE. SO, VERNON, COULD YOU KIND OF WALK US THROUGH THE PROCEDURE? HOW ARE WE GOING TO ADDRESS THIS ARTIFICIAL INTELLIGENCE, YOU KNOW, THAT WHAT CHAIRMAN WEST BROUGHT UP.
THANK YOU, CHAIRMAN, FOR BRINGING IT UP IN YOUR COMMITTEE.
YOU KNOW, WE WERE TRYING TO MAKE SURE THE PROCESS AND PROCEDURE WAS DONE CORRECTLY.
SO THAT'S WHY IT WAS ON THIS SLIDE TODAY.
SO VERNON, WILL YOU GO THROUGH IT? WALK THROUGH IT? YES.
WE'RE IN THE EARLY STAGES OF EXPLORING IT, TRYING TO DETERMINE THE DIFFERENT WAYS WE CAN UTILIZE THIS GREAT NEW TECHNOLOGY, MAKE SURE WE'RE WITHIN THE GUIDELINES OF THE CITY AND PROCUREMENT AS WE MOVE FORWARD.
BUT AGAIN, LEAN HEAVILY ON OUR PARTNERS IN ITS PROCUREMENT, WHO ARE THE SUBJECT MATTER EXPERTS AS FAR AS THE TECHNOLOGY PIECE, WE JUST WANT TO MAKE SURE THAT WE AS A DEPARTMENT, ARE AT THE FOREFRONT OF THIS TECHNOLOGY AND FIND A WAY TO UTILIZE IT THAT HELPS WITH OUR CUSTOMER SERVICE AND WITH OUR EFFICIENCIES.
THEY HAD TO BE A MASTER PLUMBER TO GET STUFF DONE.
BUT ALSO I HEAR THAT THE PAY RATE, THE PAY SCALE.
SO HOW ARE WE WORKING WITH HR TO MAKE SURE THE PAY SCALE IS CORRECTLY OR WHAT ARE WE DOING WITH WITH THAT ISSUE? CHAIR, YOU'RE 100% CORRECT.
OUR BUILDING INSPECTORS DO BUILDING INSPECTIONS, OUR ELECTRICAL DO ELECTRICAL.
AND SO, YES, WE'RE WORKING WITH DIRECTOR [INAUDIBLE] AND HER TEAM.
WE WE'RE WE'VE SUBMITTED A REQUEST FOR THEM TO TAKE A GOOD, HARD LOOK AT THIS AND COME BACK WITH RECOMMENDATIONS TO US, AND WE'LL BE HAPPY TO UPDATE YOU AND KEEP YOU POSTED ON THAT PROGRESS.
SO HOW ARE WE LOOKING AT WITH HR SO LOW PAY SCALE AND HIGH IS COMPARED TO THE TO THE MARKET.
SO IS THERE AN ISSUE WITH PAY SCALE RATING NOW.
CHAIR I'M NOT I'M NOT UP TO DATE ON WHETHER OR NOT THERE IS A DISCREPANCY IN THE PAY.
I THINK COMPENSATION AND HR HAVE DONE A FANTASTIC JOB OF BEING PROACTIVE IN ANALYZING THE PAY RATES, AND THEY'VE EVEN INCREASED THE PAY RATES AT AT DIFFERENT POSITIONS TO BRING THEM UP TO A CLOSER MARKET STANDARD.
HOW WE SOLVE THAT ISSUE WITH WITH THOSE ENGINEERS THAT WE NEED ARCHITECTS, THAT WE NEED A DESIGN TO REVIEW BECAUSE THERE WAS AN ISSUE, THEY WERE NOT CONFORMED TO THE MARKET. SO CHAIR COMPENSATION HR DID A FANTASTIC JOB AGAIN OF SUPPORTING DEVELOPMENT SERVICES THROUGH THAT TIME WHEN WE DIDN'T HAVE ENOUGH ENGINEERS, FOR SOME REASON THEY WERE GONE.
WE ARE STAFFED UP APPROPRIATELY WITH ENGINEERING, BUT NOW WE'RE SEEING A DECREASE IN INSPECTORS.
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ABOUT HOW WE BRING THOSE PAY GRADES UP.WE'VE ROLLED OUT INCENTIVE PAY.
SO WE'VE GIVEN ALL OF OUR TEAM MEMBERS ON THE INSPECTION STAFF SIDE AN OPPORTUNITY TO OWN KIND OF A GROCERIES WHERE THEY CAN MAKE ADDITIONAL MONEY WHEN THEY GET ADDITIONAL PROFESSIONAL AND TRADE CERTIFICATIONS.
IS THERE SOME INSPECTOR POSITION IS LOW IN PAY AND SOME IS HIGH.
I GUESS MY UNDERSTANDING YOU'RE HEARING THAT WE GOT SOME IS ALL RIGHT AND SOME IS NOT.
I DON'T HAVE THAT INFORMATION IN FRONT OF ME, CHAIR.
BUT WHAT I WAS SAYING EARLIER IS WE HAVE SOME FOLKS DOING DOUBLE DUTY.
AND SO THAT'S WHY I'VE SUBMITTED THE REQUEST.
AND IN PARTNERING WITH DIRECTOR [INAUDIBLE] TO REALLY HELP ME TAKE A GOOD LOOK AT WHETHER OR NOT WE'RE BEING EQUITABLE WITH THEM, BECAUSE HONESTLY, I DON'T BELIEVE THAT WE ARE AT THIS POINT. OKAY.
AND SPEAKING OF CUSTOMER SERVICE AND THE CONCIERGE.
SO HOW ARE WE LOOKING AT THE FEEDBACK TO THE CUSTOMER WALK IN APPEAL? I THINK COUNCIL REALLY MADE A GOOD POINT.
YOU KNOW, CUSTOMER SERVICE IS GREAT, BUT HOW IS THE EMPLOYEES ARE OF THE THE EMPLOYEES OR CUSTOMERS WALKING INTO STEMMONS, YOU KNOW, IS THEY GETTING THE, THE FRIENDLY CUSTOMER SERVICE, YOU KNOW.
CHAIR, I'M GOING TO TURN IT OVER TO ASSISTANT DIRECTOR YOUNG TO TALK A LITTLE BIT ABOUT OUR VISION WITH PROMOTING A WORLD CLASS CUSTOMER SERVICE EXPERIENCE, SPECIFICALLY WITH THE TRANSITION TO STEMMONS AND HOW IT'S KIND OF LAID OUT.
SO WITH THAT, WE ARE GOING TO DOUBLE OUR EFFORTS ON THE FRONT LINE.
AND SO WE'LL CONTINUE TO MAKE SURE THAT WE HAVE THE RIGHT CUSTOMER SERVICE FOLKS AT THE, AT THE FRONT, AND THEN THEY'LL HAVE BACKUP MANAGERS AND SUPERVISORS TO ASSIST THOSE CUSTOMERS THAT HAVE ADDITIONAL ISSUES OR AREAS OF CONCERN.
AND SO WE'RE EXCITED ABOUT THE OPPORTUNITY THAT STEMMONS PROVIDES IN THE LAYOUT OF IT AND BEING ABLE TO PROVIDE AN UPDATED THE CUSTOMER CUSTOMER SERVICE INITIATIVE.
WITH THAT, I WANT TO ASK YOU, IS THERE ANY QUESTIONS YOU WANT TO ANSWER THE COMMITTEE ANY SUGGESTION THAT WE HAD A POLICY MAKER THAT WE LOOK, WE NEED TO LOOK AT IN THE FUTURE TO HELP YOUR JOB MUCH EASIER.
CHAIR, THANK YOU FOR THAT QUESTION.
I THINK AS THE DIRECTOR FOR THE DEPARTMENT I HAVEN'T BEEN WITH THE DEPARTMENT GOING ON TWO YEARS.
TWO MORE MONTHS IT'LL BE TWO YEARS, BUT IT SEEMS LIKE A LITTLE BIT LONGER.
WE'VE GOTTEN A LOT OF SUPPORT FROM THE CITY MANAGER'S OFFICE, FROM THE COMMITTEES.
FOR EXAMPLE, THE THE DALLAS NOW PROJECT THAT WON'T BE ROLLED OUT TO THE SUMMER OF 2025.
AND SO YOUR CONTINUED SUPPORT YOUR FEEDBACK AGAIN, HOLD ME ACCOUNTABLE FOR LEADING THIS TEAM.
AND SO I'M VERY PROUD OF THE WORK THAT WE'VE DONE AND THAT THEY'VE DONE.
AND SO WE'RE JUST REALLY EXCITED ABOUT WHAT THE FUTURE HOLDS.
THANK YOU. WITH THAT THE NEXT ITEM, WE GOT A BRIEFING MEMO, BRIEFING C, ROBIN BENTLEY.
GOOD AFTERNOON, COMMITTEE MEMBERS.
WE HAVE A COUPLE OF PID RENEWALS AND ONE PID EXPANSION ON THE TOURISM PID TO ADD A HOTEL.
I ALSO WANT TO TAKE THE MOMENT TO INTRODUCE SOME FACES YOU MAY NOT HAVE SEEN FROM MY TEAM.
MARIA SMITH, WHO'S MY ASSISTANT DIRECTOR YOU USUALLY DEAL WITH ON PIDS, IS ON MATERNITY LEAVE.
SO IN HER ABSENCE, JOSEPH NAVA IS THE MANAGER OVER OUR OPERATING BUDGET, WHICH INCLUDES THE PIDS.
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SO THE THREE OF US ARE HERE TO ANSWER ANY QUESTIONS YOU HAVE.BUT THESE ARE JUST NORMAL EXTENSIONS AND EXPANSIONS.
OKAY. ANYONE ON THE COMMITTEE HAVING A QUESTION BY BRIEFING MEMO C, ANYONE? CHAIRMAN STEWART, YOU HAVE THE FLOOR.
I JUST WANT TO THANK VICKI TAYLOR, WHO IS THE EXECUTIVE DIRECTOR OF THE NORTH LAKE ISLANDS PID.
SHE DID AN INCREDIBLE JOB OF RENEWAL THIS YEAR AND WAS ABLE TO EXPAND THE NORTH LAKE ISLANDS PID.
THIS IS, OF COURSE, IN THE AREA THAT I TALK ABOUT ALL THE TIME, FOREST AND AUDELIA.
SO I JUST WANTED TO EXTEND MY CONGRATULATIONS TO HER FOR GETTING RENEWAL DONE AND GETTING THE EXPANSION TO AN AREA ALONG SKILLMAN UP TO FOREST, WHERE I THINK WE COULD DO THE PID, COULD DO SOME REALLY IMPORTANT AND IMPACTFUL WORK.
AND THAT'S I DON'T HAVE ANY QUESTIONS.
I JUST WANT TO TAKE A MOMENT OF PERSONAL PRIVILEGE AND SAY A BIG CONGRATULATIONS TO NATALIE.
ANYONE ELSE? WITH THAT SO LET'S GO TO UPCOMING AGENDA ITEM D, HEATHER LEPESKA.
YEAH. SO AGAIN JUST HERE TO ANSWER QUESTIONS.
AND THE PROCESS ON THESE IS THAT THE CITY MANAGER NOMINATES AND THE COUNCIL APPROVES.
AND SO WE'VE GONE THROUGH, AS YOU REMEMBER A FEW TIMES, COME TO YOU ASKING FOR NOMINATIONS.
WE PUBLICIZED IN OUR SOCIAL MEDIA GOT SOME GOOD NOMINEES.
AND SO THESE THREE WERE BRINGING FORWARD FOR COUNCIL APPROVAL.
THANK YOU. WE DO WE HAVE ANY QUESTION ON UPCOMING AGENDA ITEM D.
OKAY. [INAUDIBLE] THAT CAN COMPLETE OUR ECONOMIC DEVELOPMENT COMMITTEE TODAY.
I CALL THIS ECONOMIC DEVELOPMENT COMMITTEE ADJOURNED.
THANK YOU.
* This transcript was compiled from uncorrected Closed Captioning.