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[00:00:01]

ARE THERE, UH, DAVID TYSON IS HERE.

[Senior Affairs Commission on October 20, 2025.]

UH, RENEE, I DON'T SEE ON THE SCREEN ARE SOMEPLACE, BUT SHE SOMETIMES IS LATE.

ROB FREEMAN SAID HE WAS, UH, POTENTIALLY COMING, BUT, UH, MIGHT BE ON VIDEO, BUT WAS NOT BE IN PERSON.

UH, DON'T BELIEVE WE HAVE A COMMISSIONER TAKING MR. KLEIN'S, UH, PLACE.

AND KAREN AND MIKE IS HERE.

AND, UH, OF COURSE I SEE YOU AS WELL ON, UH, THE SCREEN.

SO I THINK WE HAVE CAN GET THIS, UH, SHOW GOING.

I APOLOGIZE FOR BEING SO COLD IF MY NOSE DRIPS RUNNING, THAT'S WHY IT'S RUNNING YOUR NOSE BECAUSE IT'S SO COLD IN HERE.

RIGHT, EXACTLY.

UH, REMINDER THAT, UH, OH.

DO WE HAVE ANY PUBLIC SPEAKERS THAT ARE GONNA WANT TO SPEAK, UH, EITHER ONLINE OR IN PERSON? NO.

OKAY.

UM, I'LL ALSO, UH, REMIND YOU THAT THIS IS AN OPEN MEETING, UH, UH, PUT TOGETHER UNDER THE TEXAS OPEN MEETING ACT.

AND OBVIOUSLY TO PARTICIPATE, YOU EITHER NEED TO BE HERE OR, UH, PHYSICAL ON A VIDEO CONFERENCE.

UM, SO THAT'S JUST A REMINDER.

UH, THE FIRST THING I WOULD LIKE TO DO YOUR REHABILITATION APP REMINDER.

OKAY.

UM, FIRST, UM, THING TO COVER THIS MORNING IS APPROVAL OF THE MINUTES FOR THE SEPTEMBER 15TH MEETING.

DO I HAVE A MOTION TO APPROVE THOSE? YEAH.

SO MOVE.

IS THERE ANY, IS THERE ANY CONVERSATION REGARDING ANY OF THE, UH, COMMENTS THAT WERE MADE OR THE MINUTES? ANY CORRECTIONS OR ANY COMMENTS ON IT? HAVING HEARD A, UH, SECOND ON IT, UH, WILL TAKE A VOTE TO APPROVE ALL THOSE PEOPLE, UH, IN FAVOR OF APPROVING.

PLEASE RAISE YOUR HAND OR SAY, AYE, AYE.

ANY PEOPLE DISAPPROVING OR NOT AGREEING WITH IT? ALSO SAY NAY MINUTES OR SO APPROVED.

AND THAT WAS GOOD.

UM, ALSO, UM, SINCE WE ARE KIND OF A COMMITTEE IN IN CHANGE, UM, AND WE'RE GETTING TO THE END OF THE YEAR, IT IS, UH, I THOUGHT IT WOULD BE A GOOD IDEA FOR US TO HAVE ANOTHER WORKSHOP TO TALK ABOUT WHAT WE ACCOMPLISHED AS A GROUP THIS YEAR TO TALK ABOUT WHERE WE'RE HEADED FOR NEXT YEAR, UM, TO, UH, REVIEW THINGS THAT HAVE CHANGED WITHIN THE CITY ORGANIZATION THAT MIGHT IMPACT US AND US GOING FORWARD.

UM, AND TO REALLY KIND OF CREATE SOME SYNERGY OF WHERE WE'RE GOING INTO 2026.

UM, SO WE WILL PLAN TO DO THAT AT OUR NEXT MEETING IN NOVEMBER, AND WE WILL EXTEND THE LENGTH OF THAT MEETING.

SO WE WILL HAVE A REALLY SHORT UPFRONT MEETING, AND THEN ADD MAYBE ANOTHER HOUR ON THE BACK END.

CAN WE DO THAT? UH, , MARCO, WHOEVER I NEED TO ANSWER.

CAN WE EXTEND THE LENGTH OF THE MEETING? MM-HMM .

ALREADY DONE.

OKAY, GOOD.

SO WHAT IS, WHAT ARE THE HOURS OF THAT MEETING GONNA BE? MARK? WE EVER START THE SPACE TILL THREE O'CLOCK.

OKAY.

SO, UH, I'LL BE WORKING WITH THE CITY TEAM TO GIVE YOU AN EXACT TIME.

I'M NOT SURE WE NEED TO GO THROUGH THREE O'CLOCK, BUT WE WILL START AT OUR NORMAL TIME AT NOON.

PHYLLIS, IT WILL BE SOMETHING LIKE REFLECTIONS AND I CAN GET A CHANCE TO TALK ABOUT ALL THE GOOD THINGS.

YEAH, I JUST WANNA KNOW.

I, I AGREE WITH WHAT SHE SAID.

YEAH, NO, I THINK IT'S TIME.

YOU KNOW, UH, IN SITTING WITH BERNIE TODAY, SHE SHOWED SOME THINGS THAT SHE'S DOING IN HER AREA WITH HER DISTRICT, AND WE AGAIN, CAN DO THAT KIND OF SHARING AS WELL AS WHERE WE SEE OUR PRIORITIES COMING.

AND ALSO TO REFLECT ON SOME OF THE PRESENTATIONS WE'VE HAD LAST YEAR, WHO WE WANNA SEE THIS COMING YEAR, AND GET A LOT OF THAT STUFF AND GET YOU GUYS ALL INVOLVED IN THAT.

UM, NEXT THING THAT I NEED TO DO IS, YOU SHOULD HAVE ALL RECEIVED IT, YOUR PLACE TODAY, AND IF YOU DIDN'T, IT WAS INCLUDED IN THE MINUTES.

FOR THOSE OF YOU THAT ARE ON THE VIDEO CALL IS A MEETING SCHEDULED FOR 2026.

UM, I'VE REVIEWED THIS AND I HAVE NO PROBLEMS WITH IT.

UM, THE STAFF HAS LOOKED AT IT AS WELL, AND THIS IS WHAT THEY'RE RECOMMENDING.

ARE THERE ANY CONCERNS OR WE READY TO MAKE A VOTE ON THIS? SO I'D LIKE THEM TO HAVE A MOTION TO APPROVE THIS.

I MOVE TO APPROVE THIS SEAT APPEARS BERNA? UH, YES.

ME FIRST.

WHO WILL SECOND, KAREN SECOND THAT.

ANY

[00:05:01]

COMMENTS JOIN? WANTS GOING SECOND? SO LET'S HAVE A VOTE.

ALL THOSE IN FAVOR? RAISE THEIR HAND OR SAY, YAY.

IF NOT, UH, THINK YOU HAVE ANYONE SAYING NO TO THIS.

IN THAT CASE, SAVE THIS PIECE OF PAPER, PUT IT IN YOUR CALENDAR, AND, UH, THIS IS WHEN WE'LL BE SEEING EVERYONE NEXT YEAR.

OKAY.

GREAT.

AND NOW TO THE REAL MEAT OF THE MATTER.

WE HAVE, UH, DORIS SOLE, UM, HERE TODAY FROM THE, UM, SHE IS THE SENIOR DIRECTOR FOR THE COMMUNITY COUNCIL OF DALLAS.

SHE IS ALSO, UH, I WOULD IMAGINE THE SENIOR DIRECTOR OF THE DALLAS, UH, AGENCY ON AGING.

I THINK I MISSED, UH, AN A IN THERE, THE AREA AGENCY ON A A G.

AND, UM, DORIS IS GOING TO UPDATE US ON WHAT'S GOING ON IN, IN THOSE ORGANIZATIONS AND, UH, HOW IT'S ONE OF THE THINGS THAT WE REALLY WANNA KNOW, THE WORST IS HOW THE FUNDING IS GOING AND WHETHER OUR SENIORS NEXT YEAR WILL HAVE ANY MONEY, UM, AS A RESULT OF OUR CURRENT ADMINISTRATION OR OUR CONCERNS ABOUT THAT.

SO I'LL LET YOU START.

YOU CAN FINISH WITH THAT IF YOU'D LIKE.

.

OKAY.

THANK YOU SO MUCH.

DOES EVERYONE, UH, DOES EVERYONE HAVE A COPY OF THEIR PRESENT? YEAH.

FOR PRESENTATION OR CAN SEE IT ON THE SCREEN? OKAY.

YES.

THANK YOU SO MUCH FOR HAVING ME.

I'M SO EXCITED.

I MEAN, WHEN LUCA SAY, OKAY, GO OVER THERE ON FACEBOOK PAGE, TALK ABOUT THE SERVICES AND WHAT THE EXPECTATION FOR NEXT YEAR.

WE ARE VERY EXCITED TO TALK ABOUT WHERE WE ARE IN CLOSING THE YEAR AND WHERE WE ARE GOING TO A POINT 26.

UM, BASICALLY, I MEAN, I'M THE SENIOR DIRECTOR OF COMMUNITY COUNCIL.

WE BASICALLY, I OVERSEE ALL THE PROGRAMS, BUT, UM, I AM THE DIRECTOR FOR THE DALLAS AREA AGENCY AND AGENT, WHICH IS AN AGENCY THAT PROVIDES ALL ADULTS OPPORTUNITY, 60 PLUS ARE LIVING IN DALLAS COUNTY, THE OPPORTUNITY TO RECEIVE SUPPORT SERVICES.

OKAY.

SOME OF THE SERVICES NEXT, UM, SOME OF THE SERVICES, AND I'M GONNA GIVE AN OVERVIEW OF THE SERVICES THAT WE'RE PROVIDING RIGHT NOW VERSUS WHAT WE'RE GONNA SEE IN THE FUTURE FOR THE TRIPLE A, WHICH BASICALLY INCLUDE SOME OF THE SAME SERVICES THAT WE HAVE IN THE PREVIOUS YEAR.

BUT ALSO, I'M GONNA TALK A LITTLE BIT ABOUT FUNDING OPPORTUNITIES.

WE ALSO GONNA TALK ABOUT THE STRATEGIC PLAN BECAUSE I MEAN, AS, UM, UM, I KNOW SOME OF YOU ARE AWARE, I MEAN, I KNOW KAREN IS PART OF THE SHARE PERSON, AND WE ARE SO EXCITED THAT SHE'S A SHARE PERSON PART WITH A A, UM, UH, WE WANT TO MAKE SURE THAT, I MEAN, WITH THE THINGS ARE HAPPENING, THAT, THAT WE HAVE KIND OF LIKE A PLAN IN PLACE IN SOMETHING HAPPENED WITH OUR FAMILY TO OUR CURRENT FUNDING.

SO, UM, WE ALSO GONNA TALK A LITTLE BIT ABOUT HOW TO EXPAND THOSE OPPORTUNITIES WITH THE COMMUNITY AND ENHANCE THE COLLABORATION AND PARTNERSHIP TO MAKE SURE THAT WE ARE SUPPORTING OUR STUDENTS MORE THAT, UM, THE SERVICES THAT WE PROVIDE TO THEM.

NEXT, UM, THE , A SUI MEAN, MAYBE SOME OF YOU HAVE AN IDEA WHAT SERVICES WE PROVIDE, BUT ALSO SOME PEOPLE CANNOT LIKE ASK US.

I MEAN, I HEARD ABOUT THE NEW PROGRAM ON THE SIDE AT THE SENIOR CENTERS, BUT I MEAN, WHERE THAT FUNDING IS COMING FROM? WELL, IT'S COMING FROM FUNDING FROM THE AA.

SO OUR FUNDING BASICALLY IS FEDERAL COMING, COMING THROUGH THE STATE, AND IT'S GIVEN TO 28 AA ACROSS TEXAS TO PROVIDE A DIVERSITY OF SERVICES THAT BASICALLY SUPPORT FROM MEALS TO SUPPORT SERVICES THAT IS FOR THEIR BASIC NEEDS.

OKAY.

SO FIRST I'M GONNA TALK ABOUT THE CONGREGATE MEAL SITES.

OKAY.

CONGREGATE SITES.

WE BASICALLY HAVE MORE THAN 20 COVERED EMAIL SITES AND WE ARE PROVIDING MEALS THERE.

OKAY? UM, WHICH MEANS WE RECEIVED THE FUNDING, BUT WE GIVE THE FUNDING.

UM, OUR MAIN PROVIDER IS DALLAS COUNTY.

SO WE GIVE THE FUNDING TO DALLAS COUNTY AND DALLAS COUNTY KIND OF PROVIDE THE, UH, THE MEALS TO ALL OF THESE SENIOR CENTERS ON BEHALF OF THE QAA.

OKAY? NOW, WE DO HAVE SOME INDEPENDENT SITES AS WELL THAT ARE NOT ON THE DALLAS COUNTY THAT WE ALSO PROVIDING FUNDING TO SUPPORT SOME OF THEIR VERY SMALL, SOME OF THEM, LIKE LAST YEAR WE HAD THREE SMALL CENTERS.

THEY ARE VERY SMALL, PROBABLY, UH, 30 OR 40 SENIORS GOING THERE, BUT THEY'RE GROWING BECAUSE YOU KNOW THAT THE NEED IS THERE.

YOU KNOW, SENIORS WANNA GO AND BE ACTIVE AND, AND GO AND DON'T BE ISOLATED AT HOME AND BE ABLE TO TALK AND, AND HAVE THAT MEAL, YOU KNOW, WITH OTHER SENIORS.

SO, UM, WE PROVIDE THAT TYPE OF FUNDING THROUGH, UM, OUR FUNDING THAT WILL RECEIVED FROM THE STATE.

WE ALSO HAVE HOME DELIVERY NEW PROGRAM.

OKAY? AND I'M GONNA EXPLAIN A LITTLE BIT MORE LATER ABOUT THOSE.

JUST GONNA GO THROUGH

[00:10:01]

THE LIST.

WE HAVE CAREGIVER INFORMATION SERVICE.

WE DO HAVE A BUS PROGRAM, INFORMATION AND ASSISTANCE, INSTRUCTION AND TRAINING, PHYSICAL BUSINESS AND TRANSPORTATION FOR THE COMPANY MEAL SITES.

OKAY? AND I'M GONNA GO THROUGH THEM BRIEFLY SO THAT WAY WE CAN HAVE AN IDEA, UM, OF THOSE TYPE OF SERVICES.

SO ALSO IN ADDITION TO THAT, WE DO HAVE SOME IN-HOUSE SERVICES THAT WE PROVIDE DIRECTLY FROM THE OFFICE THAT WE ARE.

OKAY? AND THOSE ARE BASICALLY CARE COORDINATION SERVICES, CAREGIVERS, SUPPORT SERVICES, BENEFIT COUNSELING, AND INFORMATION AND REFERRAL.

SO NEXT, SO MORE WE GO TO EACH ONE OF THEM, YOU GONNA LEARN KIND OF LIKE THE IMPACT THAT WE DO IN .

OKAY? WE ARE, THE DIRECT SERVICES ARE PROVIDED, BUT ALSO KIND OF LIKE COORDINATION SERVICES FOR OTHER ENTITY OR OTHER ORGANIZATIONS THAT ARE ALREADY PROVIDING ADDITIONAL SERVICES TO OUR OLDER ADULTS.

SO THROUGH THE ACCESS AND ASSISTANT PROGRAM.

SO THE FIRST CARE COORDINATION PROGRAM IS DESIGNED TO HELP THE SENIOR LIVING BY THEMSELVES.

AS SIMPLE AS THAT.

WE KNOW THAT WE HAVE A LOT OF SENIORS THAT THEY DON'T HAVE FAMILY.

I MEAN, SOMETIMES WE GO AND GO VISIT AND THEY SAY, I DON'T HAVE NOBODY HERE.

THE ONLY ONE THAT COME HERE IS THE, THE TRIPLE A, BECAUSE THEY DON'T HAVE FAMILY.

SO, I MEAN, WE PROVIDE SERVICE TO THOSE SENIORS AND ALL ASPECTS.

I MEAN, WE BASICALLY DO A PERSON-CENTERED APPROACH AND WE CANNOT GO THROUGH THE ASSESSMENT PROCESS TO SEE WHAT SERVICES THEY NEED.

SOMETIMES THEY DON'T NEED JUST OUR SERVICES, THEY NEED OTHER SERVICES.

SO WHEN WE GO HOME, WHEN WE GO TO THEIR HOMES, WE BASICALLY LOOK AT THOSE SERVICES LIKE, OKAY, LET ME SEE OF OUR PARTNER AGENCY, WHO ELSE IS PROVIDING SERVICES SO WE CAN GET THEM CONNECTED? OKAY.

BECAUSE THEY DON'T HAVE NOBODY TO DO THAT FOR THEM, OKAY? IF THEY NEED BENEFIT COUNSELING, WE ALSO CONNECT THEM TO BENEFIT COUNSELING BECAUSE OUR BENEFIT COUNSEL IS LOCAL.

SO WE CANNOT DO ASSESSMENT.

WE LOOK AT WHAT WE PROVIDE AS AN ORGANIZATION, NOT JUST AS AA, BECAUSE WE DO PROVIDE ALL THE MULTIPLE SUPPORT SERVICES.

AND THEN WE GO BACK AND THEN LOOK AT OUR COMMUNITY AGENCIES AND WE CONNECT THOSE SERVICES.

OKAY? CAREGIVER.

SO CAREGIVER, YOU DO HAVE A DEFINITION THERE BECAUSE SOMETIMES IT'S HARD TO DEFINE WHO IS A CAREGIVER.

SOMETIMES YOU ARE CAREGIVER AND YOU DON'T KNOW.

WE HAVE CLIENTS THAT CALL FOR, FOR THE PARENTS OR SOMEBODY FROM CHURCH.

I MEAN, I'M, I HAVE, I HAVE A SENIOR ASSURERS.

THERE BE SO MANY SERVICES.

I'VE BEEN HELPING THIS SENIOR FOR YEARS, AND I DON'T KNOW THAT I'M A CAREGIVER.

SO THERE'S A DEFINITION THERE FOR CAREGIVER.

SO THERE A CAREGIVER IS DEFINED AS SOMEONE THAT IS TAKING CARE OF A LOVED ONE OR SOMEONE THAT THEY CARE.

OKAY? CAREGIVER HAS, UH, CAN BE 18 PLUS, YOU KNOW, THAT HAS TO BE 60.

BUT CARE RECIPIENTS, THE ONES THAT ARE RECEIVING THEIR SERVICES NEEDS TO BE 60 BUCKS.

OKAY? SO YOU CAN BE YOUNGER AND BE STILL CAREGIVER.

WE HAVE, UM, DAUGHTER OR SON TAKING CARE OF, UM, A MOTHER OR GRANDMA AND THEY'RE PROBABLY 18, 20, BUT THEY STILL PROVIDE THAT SERVICE TO THEM, OKAY? THEY STILL HELPING THEM BE DOING THE LIFE CHORES AT HOME, OR THEY CANNOT DO, UM, KIND OF LIKE GROCERIES FOR THEM.

SO AS LONG AS YOU'RE DOING SOME OF THE ABLS FOR THAT, UM, CARE RECIPIENT, YOU ARE THE PRIMARY CAREGIVER, OKAY? AND FOR THOSE CAREGIVERS, WE ALSO PROVIDE MULTIPLE SERVICES.

AND I'M GONNA GO TO THEM, OKAY? STOP ME ANYTIME.

MAKE ME FEEL THAT YOU HAVE A QUESTION.

BENEFIT, CANCEL.

SO BENEFIT CANCER ARE ESSENTIAL, OKAY? NOW, IN THIS TIME THAT SENIOR DOESN'T KNOW OR MEDICARE COVERS BECAUSE OF THE CUTS BIG MEDICINE, IT COULD BE BASICALLY BORROW THEIR PART B OR PART D, YOU KNOW.

SO BENEFIT COUNSELOR ARE ESSENTIALS TO PROVIDE THAT COUNSELING AND INDIVIDUAL ASSISTANT TO THAT SENIOR .

OKAY? SOMETIMES JUST A SIMPLE LETTER, THEY DON'T UNDERSTAND IT.

SO WE DO HAVE BENEFIT COUNSELING.

WE HAVE THREE BENEFIT COUNSELOR, WE HAVE A MANAGER, WE HAVE TWO BENEFIT TRANSFERRING, ALL OF THEM CERTIFIED BY THE STATE.

OKAY? AND IF THEY BASICALLY, UM, IF THE SENIOR HAS ANY QUESTION ABOUT MEDICARE, MEDICAID, A PERSON THAT IS DISABLED, THEY CAN CALL THEM AND THEY CAN GET THAT EASILY COUNSELOR.

OKAY? THIS YEAR WE JUST START THE OPEN ENROLLMENT, OKAY? WHAT IS THE OPEN ENROLLMENT FOR MEDICARE? SO MEDICARE OPEN ENROLLMENT IS IF YOU ARE NOT SATISFIED WITH YOUR DOCTOR OR YOU WANNA CHANGE YOUR DOCTOR OR YOUR PROVIDER, YOUR MEDICAL PROVIDER, THIS IS THE TIME TO DO IT.

SO THE OPEN ENROLLMENT PERIOD FOR THIS PROGRAM IS START IN OCTOBER 15 ON UNTIL DECEMBER 7TH.

OKAY? SO ANYBODY THAT IS GETTING MEDICARE BENEFITS HAS THAT PERIOD OF TIME TO MAKE CHANGES.

MAYBE YOU HAVE OR WHAT YOU HAVE SO FAR, YOU KNOW, YOU HAVE ALL YOUR PROVIDERS THAT YOU ARE HAPPY, YOU DON'T WANNA CHANGE NOTHING, SO YOU DON'T DO THE PROCESS.

BUT BELIEVE ME, THERE'S A LOT OF SENIORS OR THEY ARE NOT HAPPY OF WHAT THEY GETTING IN THEIR CAPISH

[00:15:01]

FOR MEDICARE, AND THEY WANT TO GET SOME GUIDANCE.

SO WHAT THE BENEFIT COUNSELOR DO, THEY CAN SIT DOWN WITH YOU.

AND RIGHT NOW I'M TELLING YOU THAT THEY HAVE MORE THAN 15 CENTERS, SENIOR CENTERS THAT THEY ALREADY SCHEDULED TO PROVIDE ASSISTANCE, OKAY? WITH INDIVIDUAL APPOINTMENTS, WE SENIOR, THEY SIT DOWN WITH THE RECIPIENT WITH THE MEDICARE BENEFICIARY, THEY GO OVER THE BENEFITS.

IF THEY WANNA CHANGE PROVIDER, THEY CANNOT GET THREE DIFFERENT TYPE OF BEST BENEFIT FOR THEM ACCORDING OF WHAT THEY HAVE.

IF, UM, SOMEBODY HAS SOME KIND OF SPECIAL MEDICATION OR THEY WANT A SPECIFIC PROVIDER BECAUSE THEY HAVE A SPECIFIC, UH, MEDICAL CONDITION, ALL OF THAT TAKING CONSIDERATION, EVALUATING WHAT IS THE BEST PLAN THAT FIT UNIQUE.

SO ONCE THEY FOUND THOSE THREE PLANS, THEY BASICALLY SHARE WITH THE CLIENT, ARE YOU ABLE TO, UM, CHOOSE WHATEVER YOU WANT.

WE DON'T CHOOSE FOR THE CLIENT.

THE CLIENTS IS THE ONE THAT CHOOSE THE BEST OPTION FOR THEM, BUT AT LEAST THEY HAVE THE OPPORTUNITY TO SEE WHICH, BUT WHICH ONE IS, IS THE BEST FIT FOR THEM.

UM, ALSO IN THAT PROCESS, THE, UM, THE THE BENEFIT COUNSELING TAKE THE OPPORTUNITY TO EVALUATE THEIR MEDICATION BECAUSE MAYBE YOU ARE OKAY WITH YOUR MEDICAL PROVIDERS FOR YOUR MEDICATIONS ARE VERY HIGH BECAUSE YOU HAVE A SPECIAL CONDITION, UM, WITH A DIABETIC, YOU KNOW THAT YOU NEED SO MANY, UH, SPECIFIC MEDICATIONS.

SO WHAT THEY DO IS BASICALLY JUST SIT DOWN AND, AND, AND LOOK WHICH OF THE SUPPLEMENTAL, UH, BENEFITS ARE THERE AVAILABLE.

THAT CAN BE YOUR BEST CHOICE.

THAT IS NOT THAT COST.

EFFECTI TOO, REMEMBER, OUR SENIORS ARE GETTING FIXED INCOME AND WE NEED TO STRETCH THOSE DOLLARS.

OKAY? SO, UM, THE BENEFIT COUNSELORS, WE DO, LIKE I MENTIONED, WE HAVE A MANAGER.

WE HAVE TWO MEDICAL, UM, LOCAL TWO BENEFIT COUNSELING CERTIFIED, BUT ALSO DALLAS IS IN CHARGE TO CERTIFY MORE THAN 20 BENEFIT COUNCIL IN DALLAS.

HOW WE DO THIS, WE PROVIDE TRAINING.

SO WE ARE CERTIFIED WITH THE STATE TO PROVIDE TRAINING FOR, UM, ALL THE, UH, KIND OF BENEFIT COUNCIL THAT WANTS TO CONTINUE TO GET THEIR CERTIFICATION ON TIME, OR THEY WANT TO BECOME A BENEFIT COUNSELING ONE OR A BENEFIT COUNSELING TOOL.

WE PROVIDE THOSE STRATEGIES TO THE COMMUNITY, TO SOCIAL WORKERS, TO ALL THE PEOPLE THAT ARE INTERESTED TO BECOME BENEFIT COUNSELING.

SO THAT'S ANOTHER BENEFIT THAT PEOPLE COME TO US THAT NOT NECESSARY.

SO WHEN WE BASICALLY TALK, WE ARE VERY PROUD TO SAY, I MEAN, DALLAS IS BASICALLY ON TOP OF THE OTHER TWO PLACES BECAUSE WE DO PROVIDE TRAININGS, WE DO CERTIFY PEOPLE TO THE STATE.

SO THAT, THAT IS SOMETHING THAT REALLY PUT US ON TOP AT THE STATE LEVEL SINCE WE ARE BASICALLY KIND OF EXPANDING THE PEOPLE THAT CAN PROVIDE THE SERVICE DIRECTLY TO US IN PERSON.

OKAY.

QUESTION THERE.

NEXT, CAN I ASK YOU QUICKLY? YES.

HOW MANY PEOPLE HAVE YOU HELPED SERVICE TODAY? THE UM, CAN YOU ASK THAT? I'M SORRY, A LITTLE BIT LOUDER.

I, I WAS ASKING, UH, HOW MANY, UH, PEOPLE THEY'VE ASSISTED IN THIS MISSION TO DATE IN DALLAS COUNTY.

IN DALLAS COUNTY.

WE GONNA TALK ABOUT THAT.

THAT'S ONE OF THE QUESTIONS THAT YOU GUYS HAD.

AND WE PREPARED THIS LITTLE IMPACT REPORT FOR YOU GUYS, WHICH IS BASICALLY LIKE A SUMMARY OF HOW MANY PEOPLE WE SERVE IN EACH OF THE DEPARTMENTS.

SO WE PREPARE THIS SPECIAL TO YOU.

OKAY? RIGHT.

WOOHOO.

OKAY.

SO, UM, UM, GOING BACK TO THE SERVICES.

SO SOME OF THE SERVICES THAT, YOU KNOW, WE DO HAVE, I ALREADY EXPLAINED THAT THERE'S SOME MONEY THAT ARE COMING THROUGH TO, TO THE AGENCY, BUT IT'S A CASH FOR MONEY.

OKAY.

LIKE THE HOME DELIVERY MEAL PROGRAMS. OKAY.

THAT MONEY COMES TO US.

WELL, WE GIVE IT BACK TO THE PROVIDERS THAT ARE GONNA DO THE NUTRITIONAL PROVIDERS THAT ARE GONNA DELIVER THE MEALS.

OKAY? THE SAME THING WITH DALLAS COUNTY, BUT I'M GONNA GO MORE SPECIFIC.

SO THE SERVICES THAT WE PROVIDE IN-HOUSE, OKAY? FOR CARE COORDINATION AND CAREGIVERS BASICALLY ARE LIKE DIRECT SERVICES BASED ON THE NEED AND SAFETY OF THE CLIENT.

OKAY? OUR MISSION IS TO MAKE SURE THAT THAT CLIENT FEELS SAFE, BUT AT THE SAME TIME THAT THAT CLIENT IS HEALTHY AT HOME TO BE MORE INDEPENDENT.

BECAUSE SOME OF OUR CLIENTS, THE MAJORITY OF THEM WANTS TO STAY HOME INDEPENDENT.

THEY DON'T WANNA GO TO A NURSING HOME, THEY DON'T WANNA GO TO ASSISTED LEAVE.

THEY WANNA STAY IN THEIR HOME.

HOME, OKAY? SO SOME OF THE, UH, CASES, THE, THE CASES THAT WE SEE IN DALLAS COUNTY, UM, I THINK THAT THE TOP SERVICE THAT WE HAVE BEEN PROVIDED THAT IS IN SO MUCH LIKE DEMAND IS PRESIDENTIAL REPAIR.

WHY? BECAUSE THEIR HOMES ARE BUILT IN 1960, 1950S AND THEIR HOMES ARE REALLY IN A LOT NEED FOR REPAIR.

SO THAT'S THE TOP SERVICE FALLS.

BUT WHAT HAPPENED WHEN YOU HAVE LIMITED BUDGET, BECAUSE THAT'S, THAT'S

[00:20:01]

THEIR ISSUE.

WE DO HAVE A GAP FOR EACH OF THE TIME THAT WE SAID WE CANNOT SPEND.

AND THIS IS BASICALLY, I CAN SHARE THAT WITH YOU MORE THAN 5,000 IN EACH HOME.

SO THAT'S A VERY LIMITED BUDGET WHEN YOU GO TO A HOME THAT NEED PROBABLY $20,000 REPAIR.

SO IT IS, IT'S VERY, IT'S, IT'S A LOT OF CHALLENGE.

OKAY? THAT'S WHY I SAID THAT, UM, IN DEPENDING THAT WE DID HAVE A NEED, WE HAVE TO KEEP KIND OF COLLABORATING AND EXPANDING OUR PARTNERSHIP TO MAKE SURE THAT WE FIND ORGANIZATION THAT CAN DO ALSO THE SAME SERVICES AND BE ABLE TO COVER ALL THE AREAS THAT WE CAN COVER.

OKAY? SO RESIDENTIAL REPAIR, WHY WE, WE FOCUS JUST IN MINOR HOME REPAIR.

SO WE, YOU NEED A GRAB IN THE BATHROOM BECAUSE YOU DON'T FEEL SAFE GOING TO THE BATHROOM AND SIT ON THE TOILET, PUT YOUR GRANDPA THERE.

YOU NEED TO, WE HAVE SITUATION THAT WE INSTALL SIX GRABS, BUT THE CLIENT SAY, I GET OUT FROM THE TOILET, BUT I STILL NEED TO HOLD.

OKAY.

SO WE PROVIDE GRABS WHATEVER THEY NEED.

OKAY? WE BUILD RAMPS BECAUSE THE CLIENT WANTS TO GO AND GET THE MAIL, OR THEY WANNA GO AND GET THE MEAL THAT IS COMING, YOU KNOW, FROM HOME DELIVER MEALS.

SO FOR THE CLIENTS TO BE SAFE GETTING OUT AND INSIDE THE HOUSE, WE, WE BUILD WRAP.

OKAY.

UM, WE ALSO BASICALLY DO MICRO HOME REPAIR OR LIKE IF THE CLIENT DOOR DOESN'T FIT, YOU KNOW, OR DOESN'T CLOSE OR, OR THE LOCK IS BROKEN.

I MEAN, WE KNOW THAT SOME OF THESE ARE LANGUAGE ARE VERY, LIKE, ARE NO SAFE.

SO, AND THE CLIENT BASICALLY DOESN'T HAVE THE FUNDING TO BASICALLY OWE THE MONEY TO FREE SOMEBODY AND INSTALL A NEW DOOR SO WE CAN INSTALL THE NEW DOOR.

WE DO, LIKE I SAID, WE DO HAVE A GAP.

WE DO HAVE A LIMITED FUNDING FOR EACH CLIENT, BUT WHAT WE CAN DO IS, I'M GONNA TALK LATER ABOUT THAT WE HAVE BEEN APPLYING FOR A SMALL PLAN THAT ALSO SUPPORT THIS.

SO IF THE CLIENT WITH THE FUNDING THAT WE HAVE CAN COVER YOUR SPECIFIC THINGS, WE JUST USE THE OTHER FUNDING THAT WE HAVE FROM THE FOUNDATION TO HELP THEM OUT.

OKAY? YES.

ARE YOU QUALIFIED FOR HOME REPAIR? UH, QUALIFICATIONS IS, IS EVERYTHING THE SAME IS, I MEAN THE, THE REQUIREMENTS FOR OUR SERVICES HAVEN'T CHANGED SO FAR, BUT I DON'T KNOW WHAT, SO IN 60 IS 60, AS LONG AS YOU'RE 60 AND YOU LIVE IN DALLAS COUNTY AND YOU HAVE A NEED, OKAY, SO YOU QUALIFY, THEY'RE IN AN INCOME INCOME REQUIREMENT.

THERE IS NO INCOME, THERE'S NO ASSET REQUIREMENTS.

OUR SERVICES DON'T, THEY ARE NOT BASED ON THAT.

OKAY? OKAY.

THERE'S, BASED ON THE NEED OF THE CLIENT.

OKAY.

WE PROVIDE SHORT SERVICES.

OKAY? SO A LOT OF OF THESE SERVICES CHANGE, IT'S GONNA CHANGE FOR, FOR 25 SINCE WE DON'T HAVE A LOT OF FUNDING AVAILABLE AND WE WANNA KEEP LIKE ASSISTING CLOSE TO THE SAME AMOUNT OF CLIENTS THAT WE ASSESSED BEFORE.

SO SHO SERVICES, WE BASICALLY GO AND THEY CLIENT NEEDS FOR US TO TRIM THE AR THE BUSHES, WE TRIM THE TREE.

WE DON'T CUT TREES NO MORE BECAUSE THEY'RE VERY EXPENSIVE.

BUT WE PARTNER WITH AN ORGANIZATION THAT THEY DO CUT THE TREES FOR SENIORS.

MM-HMM .

SO YOU SEE, SO I MEAN WHATEVER WE CAN DO, WE TRIED TO PARTNER WITH ORGANIZATIONS THAT REALLY CAN DO THE WORK.

UM, AND THEN WE CAN TAKE CARE OF THE MINOR STUFF.

SO SURE.

BEFORE YEARS AGO, WE USED TO GO TO THE CLIENT HOME, HELP THEM CLEAN, YOU KNOW, WE HAVE A LOT OF CLIENTS ARE HOLDERS, SO WE, WE HELP THEM CLEAN AND UM, YOU KNOW, THAT, THAT'S A SAFETY ISSUE TOO BECAUSE IF YOU HAVE A LOT OF THINGS IN THE MIDDLE OF THE HOUSE, YOU KNOW, THAT'S A SAFETY ISSUE.

SO WE BASICALLY, I MEAN, CANNOT REVISE EVERYTHING BECAUSE IF IT WAS A LOT OF FUNDING SPENDING THERE AND WE HAVE TO BASICALLY REVISE EVERYTHING AGAIN AND THEN JUST DO MINOR THINGS, BUT WE STILL PROVIDE THE SERVICE.

OKAY.

MEDICAL SUPPLY, WHICH IS HEALTH MAINTENANCE.

I MEAN, WE PROVIDE WHAT PEOPLE NEED, PERSONAL THINGS, DIAPER PULL-UPS, NUTRITIONAL DRINKS, YOU KNOW, WE DO PROVIDE THAT AS WELL.

EVERYTHING THAT I'M MENTIONING, YOU KNOW, IS, IS ONE TIME IF WE GET ADDITIONAL DOLLARS, WE GO BACK TO THE CLIENT AND WE GIVE THEM MORE.

IF THERE'S A, A GREAT NEED THERE FOR THAT, OKAY? LEGAL SERVICES, ANOTHER SERVICE THAT PEOPLE HAVE TO TAKE ADVANTAGE.

YOU WANNA DO A WILL YOU DO A POWER OF ATTORNEY? IT'S FREE.

WE DO HAVE TWO LAWYERS AND BASICALLY ALL YOU NEED IS TO BE 60 LIVING DOLLARS COUNTY AND, AND, AND HAVE A PROPERTY THAT PROBABLY YOU'RE THINKING, I WANT TO GIVE IT TO MY KIDS, BUT I WANT IT LIKE DIVIDE IT, YOU KNOW, SO THEY DON'T BUY AFTER I GONE.

SO BASICALLY HERE WE ARE.

SO WE, WE DO HAVE A LEGAL DEPARTMENT, AND THE LEGAL DEPARTMENT BASICALLY IS WE ASSESS THE CLIENT, WE SEE THE NEEDS, WE SEND A REFERRAL TO THE LEGAL ATTORNEY.

UH, THE LEGAL ATTORNEY WILL PROVIDE THE SERVICE AND IT'S COMPLETELY FREE.

WE, WE WILL, UM, PAY THE, UH, THE FEE FOR THE, FOR THE LEGAL ATTORNEYS.

OKAY? UM, KINGDOM SUPPORT, I MEAN, I'M SORRY, I JUST LIKE JUMPED TRANSPORTATION.

SO WE PROVIDE TRANSPORTATION.

SO WE ARE,

[00:25:01]

WE ARE THE ONLY TO PLAY, OF COURSE THE 28TH THAT PROVIDE TRANSPORTATION SERVICES FOR MEDICAL APPOINTMENTS.

OKAY.

FOR DIALYSIS, YOU KNOW, PEOPLE THAT HAS, UH, NEED DIALYSIS PEOPLE THAT HAS TO GO TO CANCER TRIP.

SO WE PROVIDE THE TRANSPORTATION SERVICES FOR THEM.

OKAY? NOW THIS IS A TEMPORARY SERVICES.

WE DON'T DO LONG-TERM TRANSPORTATION, BUT IF WE SEE THAT THE CLIENT IS REALLY NEED THAT, FOR EXAMPLE, THOSE, UM, THOSE TWO EXAMPLES THAT I NEED, LIKE, UM, DIALYSIS AND CANCER TREATMENT, WE EXTEND THAT FORM BECAUSE WE KNOW THAT IT'S NEEDED.

UM, PERSONAL ASSISTANT IS A SERVICE, UM, THAT IS PROVIDED FOR PEOPLE THAT ARE LIVING BY THEMSELVES.

SO IF THEY NEED SOMEBODY, I DON'T HAVE NOBODY, THEY NEED SOMEBODY TO COME AND DO LIVE CLEANING, WE PREPARE OUR LIVE MEALS, TAKE CARE OF THEM FOR A COUPLE HOURS.

WE PROVIDE THAT THROUGH ONE OF THE, UM, AGENCIES THAT WE HAVE.

WE HAVE CONTRACT HOME HEALTH AGENCY, AND WE PROVIDE THAT SERVICE.

OKAY.

THAT SERVICE IS ALSO TEMPORARY, BUT WE ALSO PROVIDE GUIDANCE AND, UH, PROVIDE, UH, INFORMATION FOR THE CLIENTS TO GET THEM CONNECTED TO LONG-TERM SERVICES.

IF THEY QUALIFY, THEY CAN APPLY FOR THOSE SERVICES TO THE STATE.

OKAY.

INCOME SUPPORT, LIKE I SAID, WE PAID MORTGAGE, RENT, AND UTILITIES.

NOT THE THREE OF THEM.

ONE OF THEM.

OKAY.

ONE OF THEM.

BECAUSE AT THE SAME TIME, WE WANT TO MAKE SURE THAT WE HAVE ENOUGH FUNDING TO HELP ALL THE CITIES, YOU KNOW, SO IF YOU HAVE, MAYBE YOU GO IN THE HOSPITAL.

ONE EXAMPLE THAT WE HAVE ALL THE TIME IS THAT WE HAVE SENIORS IN THE HOSPITAL AND, AND, AND THEY HAVE MEDICAL BILLS.

SO THEY HAVE A SPECIAL GUY AFTER THEY GET OUT OR SOMETHING LIKE THAT.

THEY JUST SPEND A LITTLE MONEY THERE.

THEY DON'T HAVE ENOUGH TO PAY THE LIFE BILL.

THAT PROBABLY IS $300.

WE HELP THEM OUT.

OKAY? IT, IT IS, WE ARE VERY CAREFUL WITH, WITH BEFORE WHEN WE HAVE A LOT OF MONEY, YOU KNOW, WE WERE ABLE TO SAY, WELL, WE GONNA PAY YOU THREE, THREE MONTHS, THREE MONTHS OF RENT.

SO THAT WAY WE REALLY, IF YOU RELIEF THAT YOU DON'T HAVE TO WORRY, STRESS OUT NEXT MONTH, YOU KNOW, BUT WE DON'T, WE DON'T HAVE THAT FUNDING, YOU KNOW.

SO YOU HAVE A QUESTION? YES.

MY INSURANCE, I'M, I'M A DALLAS, I'M A COUNTY PERSON.

MM-HMM .

SO MY INSURANCE TAKES CARE OF ME, BUT DALLAS COUNTY, I GOT A PROGRAM, IT'S READY TO GO WHERE THEY COME AND CLEAN THEIR HOUSE AND SPRAY WATER CREEK WALLS DOWN, PAY IT.

I THINK THE CITY GOT IT TOO, BECAUSE THEY PUT A EARTH CONDITION'S HOUSE.

OH, GOOD, GOOD.

YEAH, DEFINITELY.

DALLAS COUNTY HAS A LOT OF THINGS THAT OFFER THEM OKAY.

IF THEY GO OVER THERE.

YEAH.

AND WE PARTNER WITH THEM.

I'M, I'M, YEAH, WE PARTNER WITH DALLAS COUNTY, SO YEAH, WITH DALLAS COUNTY.

YES.

WE PARTNER WITH, I'M GONNA TALK ABOUT THE PARTNERSHIP.

OKAY.

YEAH.

SO, UM, SO INCOME SUPPORT IS A ONE-TIME SERVICE.

LIKE I SAID, YOU KNOW, UM, I THINK IT'S A LOT OF CHALLENGE NOW BECAUSE THE FEDERAL REGULATION CHANGED, UH, ABOUT THE CRITERIA TO KIND OF LIKE, UM, PAY RENT AND MORTGAGES AND ALL THAT.

IT'S A LOT OF PAPERWORK, BUT I MEAN, A LOT OF TWO PLACE DECIDE NOT TO DO IT.

BUT I, IT IS SO MUCH NEED IN DALLAS COUNTY THAT SAID WE HAVE TO DO IT.

YEAH.

EVEN IF WE HAVE TO DO EXTRA COURSE AND EXTRA WORK FOR THE CLIENT, GETTING THE W YOU KNOW, W NINE COMPLETE AND ALL THAT.

SO, I MEAN, IT'S, IT'S A LOT OF PAPERWORK, BUT WE, WE, WE STILL DO IT BECAUSE I KNOW THAT IT, IT'S A FINANCIAL RELIEF THAT ALL THE RE CARE FOR CAREGIVERS.

OKAY? SO RE CARE IS A PROGRAM WHICH IS BASICALLY, IT'S A FEDERAL PROGRAM.

SO IT'S A FEDERAL PROGRAM, IT'S NOT A STATE PROGRAM AND IT GUIDES, YOU KNOW, UM, ITSELF THROUGH THE FEDERAL REGULATION.

SO RESCUE CARE IS PROVIDED FOR CAREGIVERS, OKAY? THOSE CAREGIVERS ARE TAKING CARE OF THE LOVED ONES AND THEY NEED A BREAK AND A RELIEF BECAUSE AS CAREGIVERS, YOU KNOW, THERE'S A LOT OF STRESS, THERE'S A LOT OF THINGS PUTTING ON THE CAREGIVERS, TEACHERS.

SOMETIMES YOU DON'T HAVE TIME EVEN TO GO OUT AND THEY PAY BILLS.

IT'S NOT RUNNING AND COMING BACK.

SO THIS PROGRAM PROVIDE YOU A BELIEF.

IT'S A TEMPORARY BELIEF FOR, UM, EITHER YOU HAVE TWO CHOICES.

IF YOU HAVE A PERSON THAT IS A FAMILY MEMBER THAT REALLY WANTS TO COME AND TAKE CARE OF MOM WHILE YOU ARE DOING, YOU CAN TAKE A SHORT VACATION, A WEEK VACATION TO BASICALLY KINDA LIKE STRESS, YOU KNOW, ALL YOUR RESPONSIBILITY, YOU CAN BRING THAT PERSON TO US, AND THAT'S A PRIVATE PROVIDER AND WE PAY THAT PERSON.

OKAY? SO THAT'S ONE CHOICE.

YOU GIVE YOUR OWN PROVIDER AND WE PAY THEM BECAUSE MOM SOMETIMES FEEL COMFORTABLE, ESPECIALLY WE HAVE TIME THAT THEIR LANGUAGE, YOU KNOW, LANGUAGE VARIES AND THEY, THEY DON'T FEEL COMFORTABLE LIKE TALKING TO SOMEONE THAT IS THERE PROBABLY IN ENGLISH OR SPANISH, YOU KNOW, BECAUSE WE DO

[00:30:01]

HAVE CLIENTS FROM DIFFERENT CULTURES AND, AND YOU WANNA BRING SOMEBODY THAT THEY, THEY'RE MORE COMFORTABLE BECAUSE THEY PROBABLY SOMEBODY THAT THEY KNOW WE CAN PAY THAT PERSON.

THE SECOND CHOICE THAT YOU HAVE IS THAT WE HAVE HOME HEALTHCARE AGENCIES.

SO THIS HOME CARE AGENCIES THAT WE CONTRACT WITH US, IF YOU SAY, I DON'T HAVE NOBODY HERE, I PREFER TO GO, WE SEND YOU ONE OF THE PROVIDERS AND YOU CHOOSE WHICH ONE YOU WILL FEEL MORE COMFORTABLE, AND THEN WE CAN REIMBURSE THE PROVIDER.

OKAY? SO THAT CLIENTS IS DESIGNED TO THE HEALTHCARE KEEPERS PROVIDER, WE NEED, OKAY, THERE'S FOUR TYPE OF RESPITE.

SO IN THE SAME CAREGIVER RESITE PROGRAM, THERE'S FOUR TIME, ONE IS IN HOME, THAT ONE IS THE ONE THAT THE PRIVATE PROVIDER OF THE AGENCY GOES HAVE, PROVIDE ASSISTANCE THERE AT THE HOUSE.

OKAY? THE SECOND ONE IS AT THE HOME YOU HAVE YOUR MOM IN ADULT DAYCARE, YOU HAVE YOUR MONEY NOTE IN INSTITUTION OR SOMETHING, WE CAN GO AHEAD ON TOP AND COORDINATE WITH THAT INSTITUTION TO REIMBURSE THEM.

OKAY? AND THE THIRD ONE IS A CAREGIVER ORG, WHICH IS A GRANDPARENT RAISING GRANDKIDS.

YOUR ARE GRANDPARENTS.

THE REQUIREMENT FOR GRANDPARENTS TO PARTICIPATE IS 55 CLASSES, NOT 60.

THIS IS THE ONLY PROGRAM THAT IS 50 PLUS IS THE GRANDPARENT PROGRAM.

THE GRANDPARENT CAN TAKE CARE OF THE GRANDKIDS.

OKAY.

18 OVER.

OKAY.

MAYBE BECAUSE MOM IS NOT THERE, DADDY IS IN PRISON OR ANY REASON.

ANY REASON, YES.

OKAY.

BUT WE WANNA MAKE SURE THAT BECAUSE OF THE ABSENCE OF THE PARENTS AND GRANDMA IS THERE THAT WE CAN ASSIST HER TO, OKAY.

SO THIS IS THE ONLY PROGRAM THAT ASSISTS GRANDPARENT RAISING GRANDKIDS OR A DISABLED CHILD.

THEY HAVE A DISABLED CHILD.

WE CAN ALSO ASSIST THEM WITH THAT.

OKAY.

AND WE CAN PROVIDE THAT RELIEF.

WE CAN TAKE THE, ONE OF THE, THE HOME HEALTHCARE AGENCIES AND WE CAN BRING THEM THERE TO PROVIDE THAT RELIEF FOR THEM.

OKAY.

ANY QUESTIONS SO FAR? SO WHEN YOU SAY RELIEF, DOES THAT MEAN LIKE 24 HOURS IF THAT PERSON HAD TO TAKE A TRIP OR WANTED TO TAKE A DAY TRIP OR SOMETHING LIKE THAT? IT'S A SHIP PROGRAM.

SO I MEAN, IF YOU DECIDE IF, IF IT'S, IT'S WHATEVER YOU NEED AT THAT POINT.

SO IF I SAY I'M GONNA HAVE A TRIP A THREE DAY, AND I NEED SOME VALUE TO COME, AND WE ASSIGNED YOU SOME VOUCHER HOURS AND I SAID, I'M GONNA GIVE YOU 300 HOURS VOUCHER AND, UM, YOU, YOU SPEND IT IN THREE DAYS OR YOU SPENDING A WEEK, IT DEPENDS ON HOW YOU SPEND IT.

BUT ONE, ONCE THAT IS SPENT, WE CANNOT ASSIGN YOU MORE BECAUSE WE DO HAVE, CLIENTS ARE TAKING CARE.

LIKE, FOR EXAMPLE, I HAVE COUPLES THAT ARE TAKING CARE OF THE DEMENTIA.

I MEAN MM-HMM.

HUSBANDS TAKING CARE OF THE WIFE, SHE GOT DEMENTIA, SHE GOT ALZHEIMER, AND THEY SAY I NEED HER LEAVE.

BUT I MEAN, EVEN THOUGH THEY'RE GONNA BE THERE, I MEAN, I HAVE A TIME THAT SAY I NEED TO GO FISHING BECAUSE THAT'S THE ONLY THING I LIKE, AND WE PROVIDE SOMEBODY TO BE THERE AND YOU CAN GO FISH, YOU KNOW? UM, BUT I MEAN, IS WE, WE ASSIGN YOU SOME HOURS, SO IF YOU SPEND YOUR HOURS FAST OR IF YOU TAKE YOUR TIME SPENDING THE HOURS, THAT WILL STRETCH THOSE HOURS.

IT'S UP TO YOU, BETWEEN YOU AND THE PROVIDER THAT ARE THAT.

OKAY.

DORIS, I'VE GOT A QUESTION.

YES.

UH, BETWEEN THE CITY MM-HMM .

DALLAS AND THE SENIOR SERVICES OFFICE HERE, AND YOUR OFFICE, WHICH WAY IS THE WORKFLOW GOING? ARE THEY SENDING YOU REFERRALS OR ARE YOU SENDING THEM REFERRALS? YOU TALKING ABOUT THE SENIOR SOURCE OR THE NO, UH, THE CITY OF DALLAS OF SENIOR SERVICES.

OKAY.

DEPARTMENT.

AND, AND I'M GONNA GO, THE LAST PAGE WILL BE HERE.

UH, IT'S BASICALLY HOW YOU CAN CONTACT US AND HOW YOU CAN APPLY FORWARD SERVICES.

YOU CAN ALWAYS GO THROUGH OUR WEBSITE, WWW DO CC ADVANCE.ORG, OR YOU CAN ALWAYS CALL US ON ONE OF THESE NUMBERS.

OKAY.

NOW, THE REFERRAL PROCESS.

SO BASICALLY THE REFERRAL PROCESS WITH ANY ORGANIZATION THAT PARTNERED WITH US IS KIND OF CONNECTED WITH THE INDIVIDUAL THAT IS BASICALLY ASSISTING THOSE SENIORS.

SO IN THIS CASE, I MEAN, WE DO HAVE A GREAT RELATIONSHIP, YOU KNOW, WITH THE, UM, ACCESS AND ASSISTANT, OR HOW DO YOU CALL THE SUPPORT PEOPLE FROM ALL THE ADULTS.

AND, UM, WE ARE INVITED TO YOUR EVENT.

SO WE SEND MANAGERS HERE SO THE MANAGERS CAN COME WITH THE TEAM AND THEY CAN COMPLETE REFERRALS RIGHT THERE.

WHEN YOU HAVE YOUR, UM, SENIORS INVITE FOR ANY EVENT.

WE ALSO CAN COLLABORATE, LIKE IF, IF, IF SOMEBODY, LUCA HAS SOMEBODY AND SHE SAID, OH, I HAVE THIS SENIOR WITH THIS NEED.

AND I SAID, OKAY, CAN YOU PLEASE SEND ME THE REFERRAL AND THEN WE CAN CONNECT THEM.

SO THERE'S, THERE'S A COMMUNICATION BACK A WHOLE ALL THE TIME.

[00:35:01]

ALL THE ORGANIZATIONS ARE LIKE THAT.

SO ALL THE PARTNER ORGANIZATIONS, WHAT WE DO FIRST IS CANNOT TRACK CONNECTED.

WE GO, WE PRESENT, AND ONCE WE PRESENT, WE CANNOT COORDINATE THE NEXT STEP, WHICH IS BASICALLY BACK AND FORTH WHEN PROVIDED SUPPORT.

KAREN, I WAS JUST GONNA ADD THAT IKA AND, UH, TABITHA ARE NOW SERVING ON THE ADVISORY COUNCIL WITH AAA.

YES.

THAT'S, AND MS. UH, COMMISSIONER AUSTIN IS ALSO ON THE, ON THE ADVISORY COUNCIL.

SO I, AND THAT IS ONE OF THE THINGS WE COULD TALK ABOUT NEXT MONTH ON HOW WE ENHANCE THAT COORDINATION, RIGHT? RIGHT.

YES.

OKAY.

JUST FOR CLARITY, MAYBE I'M DISMISSING SOMETHING MM-HMM .

LIKE I HAVE A YOUNG LADY THAT WANTS TO TALK TO A LAWYER BY GIVING HER GRANDDAUGHTER A HOUSE IN CASE SHE MOVES ON FROM THIS SIDE.

SO IF I JUST GIVE HER THIS NUMBER, CAN SHE CONTACT THESE PEOPLE TO GET HELP? OR YOU SAYING IT'S GOTTA COME FROM A REFERRAL FROM ANOTHER AGE? NO, NO, NO, NO, NO.

WHICH YOU WANT.

I CAN JUST BRANCH THIS OUT TO ANYBODY WHO I KNOW THAT MIGHT NEEDS HELP.

YEAH.

OR JUST REMEMBER THAT ANY SERVICES FOR THE AAA IS 60 PLUS.

YEAH.

THEY, THEY QUALIFY WITH THE AGE, BUT I WAS KIND OF CONFUSED WHEN I WAS HERE.

MM-HMM .

WHEN THE CHAIRPERSON ASKED YOU A QUESTION AND THEN YOU WERE SAYING LIKE A REFERRAL.

MM-HMM.

THESE PEOPLE DON'T NEED A REFERRAL FROM AN AGENCY.

THEY JUST HAVE TO HAVE A NEED.

NO.

YES.

BE YES AND YES.

AND, AND THAT'S SOME OF THE QUESTIONS THAT I HAVE HERE THAT I'M GONNA GO OVER WITH YOU.

SOME OF THE QUESTIONS THAT SENT ME THAT WILL GIVE YOU MORE INFORMATION ABOUT WHERE WE STANDING, YOU KNOW, WITH FUNDING, BUT AT THE SAME TIME SPECIFICALLY WHAT SERVICES WE GONNA PROVIDE.

SO ALL SERVICES IS IN DALLAS COUNTY, SERVICES COME FROM ALL OF, I MEAN, IT DOESN'T COME FROM THROUGH THE REFERRAL PROCESS, ONLY REFERRAL PROCESS.

WE TRY TO GET CONNECTED AND WE TRY TO COLLABORATE WITH ENTITIES THAT CAN WE SUPPORT EACH OTHER, YOU KNOW? UM, AND THAT WILL BE A REFERRAL, BASICALLY TRIAGE BETWEEN THE AGENCIES TO MAKE SURE THAT THE SERVICE IS QUICK.

YOU KNOW, BUT ANYBODY, WE DO HAVE AN INFORMATION BEFORE A SPECIALIST THAT HAS A DESIGNATED LINE THAT IS FOR THE AAA.

IT'S NOT THE COMMUNITY COUNCIL.

AND THAT'S THAT LINE THAT I GIVE YOU THERE, THAT WHEN THEY CALL US, YOU DON'T HAVE TO WAIT.

THEY TRY TO CONNECT IT AND THE PERSON IS NODDING THEIR DESK.

YOU HAVE TO KIND OF, THE, YOUR CHALLENGE, NO, IF YOU CALL THAT NUMBER THAT IS THERE, IT IS DIRECTLY TO OUR LINE.

HIS NAME IS MARIO RIVERA.

MM-HMM .

AND MARIO BASICALLY WOULD GET YOUR, UM, REFERRAL.

HE COMPLETE YOUR INTAKE PROCESS AND REFERRAL, AND MARIO WOULD GET THE REFER TO THE MOVIE ROSA, WHICH IS THE MANAGER FOR THE ACCESS AND ASSISTANT, AND RIGHT AWAY WILL BE ASSIGNED IT SORT OF LIKE A QUICK PROCESS.

YES, I KNOW EVERYBODY LIKE, YES, POPCORN, WE TRIED TO, BUT IT'S NOT TWO OR THREE MONTHS AFTER BEFORE THEY CALL YOU BACK AND NO, THE THING IS THAT, REMEMBER WE, WE DID HAVE, AND I'M GONNA TALK ABOUT THAT, I MEAN IN THE QUESTIONS THAT, THAT, THAT I HAVE HERE AND THE ANSWERS WE DO HAVE, I MEAN, A WAIT LIST, REMEMBER THAT, I MEAN WE, WE BASICALLY GET A LOT OF CALLS DAILY, YOU KNOW, AND, AND RIGHT NOW WE ARE TRYING, IN THE FIRST QUARTER DAILY WE ARE TRYING TO DEAL WITH THE WAITING LIST THAT WE HAVE.

IT WASN'T THAT MUCH BECAUSE WE ASSIST A LOT OF SENIOR LAST YEAR, SO IT WAS 151 PEOPLE ONLY THAT WERE WAITING FOR SERVICES AND THOSE KIND OF WILL ASSIGNED THE FIRST QUARTER OF THIS YEAR.

SO THAT WAY WE CAN, WE CANNOT BALANCE, YOU KNOW, WE ASSIGN THEM, BUT WE CANNOT BALANCE.

WE DO HAVE FIVE CARE MANAGERS, WE HAVE A MANAGER, WE HAVE A DIRECTOR IN THAT DEPARTMENT.

SO, UM, KIND OF, THEY WORK VERY WELL WITH OTHER MANAGERS WITHIN THE COUNCIL TO MAKE SURE THAT WE DO THOSE REFERRAL FASTER.

YOU KNOW, UM, OUR CRITERIA TO DETERMINE HIGH PRIORITY NEEDS TO COME IN THAT CONVERSATION, THAT INITIAL CONVERSATION WITH THE CLIENT.

I MEAN, YOU FALLING AND NEED TO START THE PRODUCT QUICKLY.

SO THAT CONVERSATION HAPPENED WITH THE INTAKE SPECIALIST AT THAT LINE TO MAKE SURE THAT WE DETERMINE THAT THEY EXPEDITE REFERRAL THAT WE HAVE TO MOVE.

SO WE HAVE ON, UM, BASICALLY WRITTEN IN THE OLDER AMERICAN ACT, THOSE PRIORITY THAT WE HAVE TO DO.

THERE ARE INCOME THAT WAS LIMITED SAFETY, YOU KNOW, THERE IS SOME SEVENTH MATERIAL THAT WE LOOK BEFORE, WE CANNOT COMPLETE A REFERRAL TO DETERMINE IF THAT REFERRAL IS HYPERLY.

OKAY.

SO WE DO HAVE A, A VERY KIND OF STRUCTURED PROCESS WHERE WE DO THE IN FIRST INITIAL INTAKE, SO TO MAKE SURE THAT WE CAN CAPTURE RIGHT AWAY.

THERE ARE SOME THINGS THAT PEOPLE CALL THAT REALLY WE DON'T PROVIDE.

YOU KNOW, LIKE SOME PEOPLE SAY I HAVE A MAYOR PLUMBING ISSUE UNDERNEATH MY FOUNDATION.

WE KNOW THAT THAT IS

[00:40:01]

BETWEEN 10 AND $15,000.

WE DON'T HAVE THAT , BUT WE WORK WITH THE DOLLAR FOR THE CITY OF DOLLARS WITH THE HOUSING DEPARTMENT.

WE WORK WITH DALLAS COUNTY, WE DO HAVE A STRENGTH, UM, UH, RELATIONSHIP.

I'M PART OF THE DALLAS COALITION SOCIAL SERVICE COMMITTEE.

I CREATE THAT COMMITTEE WITH MARK EDWARDS, WHICH IS, UM, THE DIRECTOR FOR THE, UM, THE ASSISTANT DIRECTOR FOR DALLAS COUNTY, MARK EDWARDS.

AND, UM, UM, WE BUILT THAT COALITION THAT, UH, THE COMPONENTS OF THAT COALITION IS TO MAKE SURE THAT, THAT WE CANNOT WORK TOGETHER, NOT INSIDE US TO MAKE SURE THAT WE ARE SERVING THE SENIOR AS MUCH AS WE CAN.

SO WE HAVE 20 AGENCIES THAT MEET, UM, EVERY MONTH AND WE CANNOT LIKE CONNECT SERVICES, WE DO EVENTS TOGETHER.

UM, RIGHT NOW WE IMPACT A VERY LOW INCOME AND UM, AND, AND HAS A LOT OF SAFETY ISSUES THAT, UH, SOUTH DALLAS AREA, UM, C 7 5 2 1 6.

AND WE ARE IMPACTING THAT IN GARBER HEIGHTS CHURCH.

AND WE ARE GOING THERE AND WE ARE PROVIDING ASSISTANCE TO SENIORS RIGHT THERE.

SO IT'S NOT JUST THAT WE ARE TALKING OR PUTTING TOGETHER STRATEGIC PLAN, WE ARE IMPLEMENTING THE PLAN IN THE AREAS THAT WE ARE IDENTIFIED THAT ARE IN MY, SO WE HAVE A LOT OF, A LOT OF OUTCOMES IN THAT COALITION.

ONE MORE PORTION PLEASE.

UM, SO WHEN I GIVE THIS NUMBER OUT AND THEY CALL THE SERVICES, AND I KNOW YOU PROBABLY HAVE A WAITING LIST, DO YOU TELL THE PEOPLE, RIGHT, THEN WHAT IF I SAY, UH, I HAVE A FRIEND GOT SEVEN KIDS, SHE DON'T HAVE NO RIGHT LIVE, YOU'RE HAVE NO INCOME.

DO YOU ALL TRY TO HELP PROVIDE HOUSING FOR THOSE OR THAT'S NOT THE NEW SPECIALTY? NO, A HOUSING IS NOT SO DON'T EVEN TRY TO SEND IT TO JUDY? NO, BECAUSE THE THING IS, THAT'S WHY IF YOU GO BACK TO THE SERVICES SPECIFICALLY, THOSE ARE THE SERVICES THAT WE ARE PROVIDING OKAY.

AND THAT WE ARE LOOKING TO PROVIDE NEXT YEAR.

WE DON'T PROVIDE ANY OTHER SERVICES LIKE HOUSING.

WE DON'T PROVIDE, UM, THOSE TYPE OF SERVICES BECAUSE WE DON'T HAVE THE FUNDING.

OKAY.

WE DON'T GET FUNDING FOR HOUSING.

OKAY.

YOU WOULD REFER I'M TO THE ONLY THING THAT WE CAN DO IS THAT WE DO RECEIVE SOME REFERRALS FROM SOME KINDA BUILDING MANAGEMENT, YOU KNOW, THAT REALLY SAY WE DO BASICALLY HAVE THIS SPECIAL FOR RENT AND THIS CAN AND ALL THAT AND WE CAN REFER THE CLIENT, BUT WE DON'T, I CAN REFER YOU, BUT WE, WE CAN'T, WE DON'T WANNA TAKE, YOU KNOW WHAT I'M SAYING, RESPONSIBILITY, RIGHT.

FOR THAT REFERRAL BECAUSE OF THE FACT THAT AT THAT POINT IT'S BETWEEN THE CLIENT OR THE PERSON THAT IS IN NEED AND THE, AND THE REFERRAL THAT WE ARE MAKING.

BUT WE DON'T, WE WANT TO LIMITED THAT.

OKAY.

SO SOME OF THE QUESTIONS THAT, UM, YES, WE'RE RUNNING LIGHT ON TIME.

IF YOU CAN GIVE US FIVE MINUTES.

YES.

OKAY.

I HAVE A QUESTION FOR DRIS.

OKAY.

PLEASE.

SORRY I MISSED THE VIDEO IN YEAH, THE HAND, UH, OPTION.

WELL, NOT, IS NOT FUNCTIONING.

DORIS, THIS IS DEBBIE AUSTIN, GOOD AFTERNOON.

HOW ARE YOU? HI DEBBIE, HOW ARE YOU? I HAVE, I HAVE A QUESTION.

THE SERVICES THAT YOU ALL ARE OFFERING, ARE THEY OFFERED TO PEOPLE LIVING WITH DEMENTIA IN CERTAIN STAGES? ALL STAGES, LATER STAGES, WHAT? YES.

YES.

WE BASICALLY ALSO HAVE A LOT OF CLIENTS WE, UH, COLLABORATE AND PARTNER WITH OUTSIDE ASSOCIATION.

ALSO, THEY SEND REFERRALS TO US LIKE EVERY DAY.

SO WE, WE ALL PARTNER IN SUPPORTING, UM, CAREGIVERS ARE TAKING SOMEBODY WITH DEMENTIA AND ALZHEIMER AND UM, EVEN THOUGH WE DON'T PROVIDE A LOT OF THE SERVICES, THEY CAN BENEFIT FROM THE CAREGIVER SERVICES.

SO IF THEY NEED SUPPORT SERVICES, THEY COME TO US.

AND IF THEY NEED ANY OTHER MENTAL HEALTH SERVICES OR OTHER ORGANIZATION, WE PARTNER WITH METRO CARE BECAUSE WE ARE PART OF A DRC AND UM, WE CAN COLLABORATE WITH THEM TOO AND SEND THEM REFERRALS FOR MENTAL HEALTH COUNSELING OR ANY OTHER COUNCIL.

WE ALSO HAVE A GRANT, UM, UM, DEBBIE, THAT KIND OF LIKE ASSIST PEOPLE WITH CAREGIVER RESOURCES, PEOPLE THAT HAS DEMENTIA, ALZHEIMER, AND UM, THAT BRAND PROVIDE ALL KIND OF RESOURCES FOR, UM, CAREGIVERS THAT ARE TAKING CARE OF SOMEONE WITH DEMENTIA.

ALZHEIMER.

OKAY, PERFECT.

BECAUSE I REFERRED SOMEBODY TO YOU LAST WEEK AND THE OTHER QUESTION IS THE CHORE SERVICES, ARE THEY, AND I MIGHT HAVE MISSED IT, YOU MIGHT HAVE ALREADY EXPLAINED, ARE THEY IN-HOUSE OR DO YOU PARTNER WITH SOMEBODY LIKE AMERICORPS SENIOR? I'M SORRY, SENIORCORP? NO, NO, WE ARE IN-HOUSE.

I MEAN IF YOU NEED SHORT SERVICES, UM, WE CAN COMPLETE A REFERRAL FROM, FROM, YOU KNOW, FOR YOU AND WE CAN COORDINATE WHAT TYPE OF SHORT SERVICES DO YOU NEED AND WE CAN PROVIDE THOSE.

[00:45:02]

THANK YOU.

YOU ARE WELCOME.

DEBBIE, IS THERE ANYONE ELSE ON THE, UH, THAT'S NOT HERE THAT WHAT HAD A QUESTION? MARSHA OR LISA REGARDING THE RESPITE SERVICES MM-HMM .

IS THERE A LISTING OF FACILITIES OR CAN THE FAMILY OR INDIVIDUAL CHOOSE ANY FACILITIES? ARE THERE RESTRICTIONS? NO.

THE AGENCIES THAT WE HAVE OUR CONTRACT WITH THE DALLAS AREA AGENCY AND COMMUNITY COUNCIL.

SO IT HAS TO BE, THE SERVICE HAS TO BE PROVIDER IF IT'S AN AGENCY THROUGH ONE OF OUR AGENCIES.

BUT WHAT ABOUT FACILITIES? DO YOU CONTACTS WITH ANY FACILITIES? WE HAVE ONE FACILITY THAT WE CONTRACT.

WE ONLY ONE ONE, WHICH ONE IS THE NEXT PLACE? UH, FRENCH PLACE.

AND THEY'RE SPECIALIZED FOR DEMENTIA CARE HERE AT OAK AND ALL LEVELS.

MM-HMM .

YES, WE HAVE ONLY ONE AT THIS POINT, BUT THE OTHER ONES ARE CONTRACTOR HOME HEALTHCARE AGENCY THAT BASICALLY PROVIDE THAT PROVIDER TO GO TO THE HOME AND PROVIDE THE SERVICE.

NOW JUST DO HAVE A CHOICE, YOU CAN CREATE YOUR OWN PROVIDER.

YES.

SO YOU HAVE TWO CHOICES.

YOU CAN GO TO ONE OF OUR CONTRACT AGENCY OR YOU CAN GO AND GET YOUR OWN PROVIDER.

RIGHT.

YOU ANSWERED MY QUESTION.

OKAY, THANK YOU.

WHAT ABOUT ALL THE BULLET POINTS THAT YOU GAVE AND EXPLAINED UP UNDER EACH ONE OF THESE UHHUH? IS THERE SOMEWHERE THAT EXPLAINS, GIVES THE BULLET POINTS THAT YOU KNOW, FOR INSTANCE, LIKE YOU EXPLAINED, UM, THE, UM, HEALTH MAINTENANCE, YOU GAVE AN EXAMPLE, SO YEAH.

ALL THESE DIFFERENT POINTS YOU GAVE MM-HMM.

YOU GAVE EXAMPLE LEGAL SERVICES, THE WILL, UH, POWER OF ATTORNEY.

IS THERE SOMEWHERE THAT COULD LIST THESE OR UNDER OF THOSE? WE CAN, WE CAN PROVIDE TO .

I CAN PROVIDE YOU A DESCRIPTION OF EACH DETAILED SERVICE AND CAN SHARE WITH ALL OF YOU.

OKAY.

BECAUSE WE DO HAVE THAT IF YOU GO ONLINE, THERE'S A LOT OF, THERE'S A LOT OF YEAH.

DETAIL.

OKAY.

SO I'M GONNA QUICKLY TALK.

SO FUTURE YEAR, I MEAN F 4 26, BASICALLY WE RECEIVED FUNDING.

OKAY.

THE FUNDING THAT WE RECEIVED WAS BACK IN SEPTEMBER AND IT CAME FROM, UM, STATE REVENUE.

OKAY.

SO WE, WE HAVEN'T RECEIVED FEDERAL FUNDING YET.

OKAY.

SINCE EVERYBODY KNOWS THAT HOW THE SITUATION IS, WE RECEIVE FUNDING FULL ALLOCATION, $8.5 MILLION, BUT IT CAME FROM THE RESERVE.

SO THE STATE HAVEN'T RECEIVED FEDERAL DOLLARS YET.

OKAY.

I JUST WANNA MAKE SURE THAT EVERYBODY KNOWS BECAUSE EVERYBODY SAY WHY YOU STILL HAVE A JOB , BECAUSE OF THE FACT THAT WE OPERATING IN BASICALLY KIND OF LIKE A LOAN FROM THE STATE AND IT HAPPENS BEFORE ALL OF THIS QUESTIONING OUT THERE.

BUT WE DID HAVE, UH, WE DO HAVE FUNDING.

THAT'S WHY WE'RE ABLE TO START IT HERE.

OKAY.

UM, HOW THIS FIGURE COMPARE WITH PREVIOUS YEAR OR LAST YEAR WE GOT $10.3 MILLION BECAUSE WE ALWAYS CARRY OVER FUNDING.

SO WE CARRY OVER FUNDING.

I MEAN OUR CLEAN MONEY IS PROBABLY 8 MILLION AND THEN WE GOT $2.3 MILLION CARRY OVER.

SO THAT'S WHY WE ENDING WITH 10, 10.3.

AND, AND I'M TALKING ABOUT THIS POINT IS CLEAN BUDGET, SO THIS IS DOESN'T HAVE ANY EMERGENCY OR, OR ANY SPECIAL FUNDING.

OKAY.

UM, UH, THE NEXT ONE IS HOW THIS INCREASE OR DECREASE THE REALLOCATION SERVICES? SO THE ONLY SERVICES IN GENERAL, I'M GONNA TALK THAT IS BASICALLY OUR TITLE THREE B DOLLARS, WHICH COVER ALSO SOME OF THE, THAT WE PROVIDE LIKE RESIDENTIAL, LIKE INCOME SUPPORT, ALL OF THAT PLUS SOME OF THE DALLAS COUNTY SERVICES THAT IS TRANSPORTATION AND SENIOR CENTER OPERATIONS.

ALL OF THAT MONEY THAT BASICALLY GOES FROM THIS TYPE OF THREE B COMING FROM THE SAME PARK.

SO IF THAT MONEY IS LESS, WHAT'S GONNA HAPPEN IS GONNA IMPACT EVERYBODY UNDERNEATH.

SURE.

YEAH.

SO, SO FAR IT IS IMPACTING US, BUT WE WERE ABLE TO ALLOCATE BECAUSE WE WORK WITH OUR PARTNERS TO MAKE SURE THAT THEY DECREASE THEIR BUDGET, THE PROJECTIONS OF 25%.

SO THAT WAY WE CAN BRING THAT FUNDING HERE AND KEEP SUPPORTING MORE SENIORS.

OKAY.

YEAH.

UM, WHAT ARE THE SOURCES OF FUNDING THAT WE HAVE 95% OR MAYBE 97% FEDERAL FUNDING COMING THROUGH THE STATE.

SO BASICALLY OUR FUNDING IS THE MAJORITY IS THE STATE PARTY.

WE DID HAVE ANOTHER QUESTION THAT YOU HAVE IS BASICALLY WHAT OTHER FUNDERS DO YOU HAVE? WE HAVE BEEN APPLYING FOR, UM, OTHER, UH, THE SMALL GRANTS TO SUPPORT PROGRAMS. SO WE HAVE PRIVATE VENDORS THAT GIVE A 25,000 HERE, 20 YEAR, 10 HERE.

AND BELIEVE ME, EVEN THOUGH IT'S A SMALL AMOUNT, IT CAN MAKE A DIFFERENCE BECAUSE IF WE HAVE A SENIOR TO PREPARE PROBABLY 10,000,

[00:50:02]

WE CAN USE THE STATE FUNDING AND THEN WE USE THE SUPPORT FUNDING.

WE HAVE FOUNDATIONS, WE HAVE A BLUE CROSS AND BLUE SHIELD TRANSPORTATION GRANT THAT THEY GIVE US $25,000 FOR THIS YEAR.

WE ARE GONNA USE IT TO PROVIDE MORE ADDITIONAL TRANSPORTATION AND BE ABLE TO HELP MORE SENIORS.

SO THESE PANEL, SMALL AMOUNT OF MONEY THAT ARE COMING FROM FOUNDATION AND PRIVATE FOUNDERS WILL HELP IS TO MAKE SURE THAT WE TAKE CARE OF THAT SENIOR THAT ARE IN MORE NEED OKAY.

THAN OTHERS.

SO DORIS, I WANNA MAKE SURE THAT I HEARD YOU CORRECTLY.

SO YOU SAID THAT 95% OF YOUR FUNDING IS THROUGH FEDERAL, WHICH GOES DOWN THROUGH STATE AND THE STATE DOESN'T ADD ANYTHING TO THAT.

IS THAT CORRECT? IT JUST COMES STRAIGHT ON THROUGH AND GOES DOWN TO THE COUNTY MM-HMM .

AND THE COUNTY DOESN'T ADD ANYTHING TO IT.

MM-HMM.

NO, IT'S JUST THAT'S WHAT YOU GET.

EXACTLY.

SO THE OTHER 5% OF YOUR FUNDING COMES THROUGH FOUNDATIONS, NO NONPROFITS MM-HMM .

PEOPLE YOU'RE BEGGING TO? YES.

OKAY.

THANK YOU.

THIS YEAR WE, WE WERE LUCKY BECAUSE LAST YEAR WE APPLIED FOR THE SNAP GRANT.

IF THIS IS THE FIRST TIME WE GOT COMMUNITY COUNCIL, GOT THE SNAP GRANT.

SO THE SAME GRANT THAT NORTH TEXAS FOOD BANK HAS BEFORE, NOW WE HAVE AT THE COMMUNITY COUNCIL.

SO THAT TO GIVE US THE OPPORTUNITY TO KINDA PROVIDE FAMILIES, BUT ALSO SENIORS OPPORTUNITY TO APPLY FOR FOOD STAMP BECAUSE THAT'S SOMETHING THAT THEY NEED A LOT MONEY THERE WILL HELP, YOU KNOW, FOR THEM TO GET THE NUTRITIONAL DIET THAT THEY NEED.

SO WE DID HAVE THIS YEAR, THE GRANT AND THEY START JUST NOW OCTOBER THE FIRST.

OKAY.

SO WE HAVE THAT GRANT AS WELL.

WE ALSO HAVE A CAREGIVER GRANT LAST YEAR, AND THAT GRANT IS BASICALLY $1.5 MILLION ALSO.

THAT IS HELPING AS WELL, YOU KNOW, UM, UM, TOGETHER WITH THE GRANTS THAT WE HAVE, UM, TO PUT IT TOGETHER AND BE ABLE TO HELP MORE CAREGIVERS.

OKAY.

UM, WE ALSO HAVE, UM, LIKE FOR EXAMPLE, SPECIFIC SERVICES.

WE ARE GONNA PROVIDE ALL THE SERVICES THAT WE PROVIDE LAST YEAR.

THERE'S NO CHANGE.

THE ONES THAT I MENTIONED, WE ARE GONNA PROVIDE ALL OF THOSE.

OKAY.

NOW THE ONES THAT ARE GONNA BE PROBABLY LESS SKILL COORDINATION THAT WE DO RESIDENTIAL THAT WE HAVE TO LIMIT IT A LITTLE BIT LESS, LESS FUNDING BECAUSE WE DON'T HAVE THAT LOT OF FUNDING IN THAT AREA.

OKAY.

UM, WE ARE GONNA BE INNOVATING THINGS IS THE EVIDENCE-BASED PROGRAMS. YOU KNOW, WE ALSO PROVIDE CLASSES IN THE COMMUNITY TO SENIORS.

I MEAN, WE DO SENIOR UM, CENTERS AND WE BASICALLY PROVIDE CLASSES FOR DIABETES, HOW TO MANAGE THEIR DIABETES, HOW TO BE MORE ACTIVE, MATTER OF BALANCE.

WE PROVIDE ALL THOSE CLASSES.

SO IN THOUGH, IN THAT AREA, BASICALLY WE'RE GONNA BE INNOVATING.

THIS YEAR WE ADDING TWO NEW CLASSES.

WE ARE GONNA DO AND BINGO SIZE, WHICH BASICALLY ARE MORE LIKE ACTIVE CLASSES.

SO BECAUSE WE WANNA MAKE SURE THAT THE SENIORS, THEY KEEP THEMSELVES ACTIVE.

SO WE ADDING THESE TWO CLASSES, WE ARE IN THE PROCESS TO GETTING THE CERTIFICATION TO PROVIDE THE STUDENTS TO NEW CLASSES.

OKAY.

ANOTHER THING IS BASICALLY, UM, WITH THE, WITH THE, WITH THE BUDGET AND THE MONEY THAT WE RECEIVE, WE CANNOT REVISE OUR PROJECTIONS BECAUSE AS YOU KNOW, UM, WE, WE HAVE TO MAKE SURE THAT WE HAVE THE FUNDING, WE COMPLETE THE PLANNING BUDGET AND, AND BASED ON THOSE NUMBERS, WE ARE GONNA BE ABLE TO PROVIDE CLOSE TO THE SAME AMOUNT.

UM, INTERNALLY WE ARE GONNA BE ABLE TO PROVIDE 1,028 CLIENTS SUPPORT SERVICES, WHICH INCLUDE INCOME SUPPORT, RESIDENTIAL, AND ALL THESE SERVICES THAT I MENTIONED AND THE MEALS.

WE'RE GONNA BE ABLE TO PROVIDE THE SAME AMOUNT OF MEALS SO FAR THAT, THAT WE PROVIDE THAT YEAR.

OF COURSE, IF WE GET ADDITIONAL MONEY THROUGH THE YEAR, WE'RE GONNA BE ABLE TO PROVIDE MORE, YOU KNOW.

OKAY.

SO, UM, UH, WHAT IS IT THAT WE ARE DOING STRATEGICALLY TO MAKE SURE THAT WE ARE DOING WHAT WE SUPPOSED TO, BUT AT THE SAME TIME THAT WE ARE PROUD LOOKING FOR ORDER TO STREAMLINE OUR FUNDING THAT CAN SUPPORT THE SERVICES.

SO WE DO HAVE A NEW FUNDRAISING PERSON, YOU KNOW, THAT IS WORKING WITH US.

I MEAN, WE HAVE BEEN, YOU KNOW, WORKING VERY, UM, ACTIVE WITH HER AND, AND, AND SHE HAS BEEN PRETTY GOOD IN IDENTIFIED FUNDING.

I MEAN, WE HAVE BEEN, UM, LAST YEAR WE BROUGHT CLOSE TO A MILLION DOLLARS, YOU KNOW, UM, INCLUDING THE GRANTS THAT I MENTIONED AND THE SNAP GRANT.

UM, AND WE WILL CONTINUE DOING THAT.

SO OUR STRATEGIC PLAN PLAN WILL BE BASICALLY, UM, LOOKING FOR NEW FUNDING TO SUPPORT PROGRAMS, BUT IN ADDITION TO LOOK FOR UNRESTRICTED FUNDING, WHICH IS MUCH NEEDED, YOU KNOW, AT THE COUNCIL.

UM, AND ALSO LOOKING FOR ADDITIONAL FUNDING TO GIVE SUPPORT IN WHAT WE ARE TOO RIGHT NOW.

ANY OTHER QUESTIONS? EXCELLENT PRESENTATION.

VERY INFORMATIVE.

I HAVE ANOTHER QUESTION, PLEASE.

OKAY.

UM, MY QUESTION IS, UM, THE, AND

[00:55:01]

I THINK THAT YOU MENTIONED IN ONE OF THE MEETINGS THAT YOU ALL HAVE A SPECIAL SERVICE FOR THOSE PEOPLE THAT ARE TRYING TO COMPLETE THOSE, UH, HOME REPAIR FUNDS FORMS AT THE LIBRARIES.

REMEMBER, BECAUSE SOMETIMES THE FORMS ARE VERY COMPLICATED AND THEY'RE VERY LENGTHY AND WASN'T THAT MENTIONED AT A MEETING OR SOMETHING ABOUT ASSISTANCE HELPING THEM COMPLETE THOSE? RENEE, DEBBIE, UM, I, I BELIEVE WHAT YOU'RE TALKING ABOUT IS THE HOME IMPROVEMENT.

YEAH.

THE CITY OF PROGRAM.

AND THAT IS A CITY OF DALLAS PROGRAM.

I UNDERSTAND THAT.

FELICE, THAT'S NOT MY QUESTION.

AT ONE OF THE MEETINGS I THOUGHT THAT I HEARD SOMEBODY FROM AAA SAY THAT THEY OFFERED ASSISTANCE TO THE RESIDENTS IN COMPLETING THOSE FORMS OR THAT THERE WAS ASSISTANCE AVAILABLE TO HELP THE RESIDENTS COMPLETE THE FORMS. BECAUSE SOME OF THEM, THE FORMS ARE VERY LENGTHY AND SOME RESIDENTS HAVE HAD PROBLEMS. AND SO IF, IF YOU DIDN'T SAY THAT, IT'S OKAY.

I'M JUST CLARIFYING.

YES.

I MEAN, IF THE CLIENT IS IN NEED OF COMPLETING ANY FORM, SO ANY LEGAL DOCUMENTS, WE DO HAVE THE LAWYERS PROVIDE CONSUMERS AFFAIRS AND THE LAWYERS CAN HELP THEM WITH THE BENEFIT COUNSELING AS WELL TO COMPLETE THE, THE FORMS OR ANY APPLICATION THAT THEY MAY NEED.

I MEAN, THANK YOU.

THE BENEFIT COUNSELING PROVIDE, UM, OTHER SERVICES THAT ARE CONSUMERS AFFAIRS OR THE LEGAL AWARENESS, UM, UM, SERVICE.

SO I MEAN, ANY, ANY LETTER OR ANY APPLICATION THAT THE CLIENT DOESN'T UNDERSTAND, WE UNDERSTAND THAT THERE'S LIMITED IN UNDERSTANDING THE PAPERWORK, THEY CAN HELP AND ASSIST JUST COLLEGE.

THANK YOU.

THANK YOU.

THANK YOU.

THANK YOU.

THANK, THANK YOU.

DORIS.

CALL THAT NUMBER.

SORRY, I MISUNDERSTOOD YOUR QUESTION, DEBBIE.

UM, I, I KNOW THAT THE CITY ALSO HAD PEOPLE HELPING GO THROUGH IT DURING THAT TIME PERIOD WHEN THEY WERE DURING THE TIME OF OPEN APPLICATION.

I DO KNOW THE CITY OF DALLAS HOUSING DEPARTMENT DID PROVIDE PEOPLE AT THE LIBRARIES AND PLACES TO ASSIST.

THAT'S THAT'S DURING THE TIME THAT THE APPLICATIONS ARE OPEN, THAT THE APPLICATIONS ARE NOT OPEN RIGHT NOW, BUT WHEN THEY HAVE THAT PATIENT, YES.

YEAH, I KNOW.

THAT WAS JUST A GENERAL QUESTION.

THANK YOU.

I HAVE ONE MORE COMMENT.

I HAVE TO COMPLIMENT YOUR TEENS BECAUSE I HAD A SENIOR THAT CALLED ME IN A PANIC.

HER HUSBAND HAD BROKEN, BROKEN BOTH HIS ANKLES AND Y'ALL WERE ABLE TO GET IN THE RAILING AND A RAMP AND IT WAS GREAT.

THE SERVICE WAS GREAT.

I'M HAPPY TO HEAR THAT.

THANK VERY MUCH.

THANK YOU.

THANK YOU.

AND THIS IS A LITTLE IMPACT REPORT.

THIS IS HOW WE DID LAST YEAR.

SO YOU CAN HAVE AN IDEA.

YOU HAVE A SMALL NUMBERS THERE AND BIG NUMBERS OF UM, HOW MANY PEOPLE DO WE SERVE DURING LAST YEAR AND HOW MANY LIVES WE IMPACTED.

OKAY.

MM-HMM.

THANK YOU.

THANK YOU VERY MUCH.

BEFORE YOU LEAVE THIS FLOOR, CARVER HEIGHTS, HOW OFTEN ARE YOU ALL OVER THERE? THAT'S CLOSE TO MY AREA.

CARVER HEIGHTS CHURCH? YES.

ARE YOU OVER THERE A LOT? YES.

OKAY.

YEAH, A CERTAIN TIME.

I MEAN, WE, WE ARE NOT THAT CLOSE, BUT WE HAVE BEEN PROVIDING THEIR SERVICES AND BENEFIT CONCERNS ARE GONNA BE THERE.

OKAY.

COVER.

I SEE.

IS THERE A LIST OF FOR YOU ALL? HMM.

A LIST WE HAVE.

I CAN ASK.

UM, CHELSEA, CHELSEA IS THE MANAGER.

I CAN ANSWER HER TO SEND, UM, MIRACLE THE LIST OF YOUR PATIENTS WHO ARE DEVELOPING, PROVIDING ASSISTANCE.

THANK YOU.

RIGHT.

THANK YOU.

THANK YOU VERY, THANK YOU SO MUCH.

THANK YOU.

OKAY.

UM, OUR NEXT PRESENTER I BELIEVE IS GONNA BE JUST FINISH.

SHE POPPED IN AND OUT.

JUST, ARE YOU AVAILABLE STILL? THAT, THAT, UM, AS YOU GUYS KNOW, UM, IN OUR LAST MEETING IN SEPTEMBER, WE UH, RECEIVED A, A COPY OF A MEMO THAT, UH, INDICATED THAT THE OFFICE OF COMMUNITY EMPOWERMENT HAD NOW BEEN MERGED IN, UH, TO A NEW DEPARTMENT AND WAS GOING TO BE CALLED THE OFFICE OF HOUSING AND COMMUNITY EMPOWERMENT.

AND, UM, I THINK THROUGH SOME OF LAURA'S ALLIANCE TO US AS WELL AS JESSICA'S.

UM, THEY WERE ABLE TO PROVIDE US WITH A DOCUMENT THAT ALLOWED US TO SEE HOW OUR PRIORITIES MIGHT BE IMPACTED IN 2020 OR IN OUR CURRENT FISCAL YEAR.

AND SO, UM, WE'VE ASKED THEM TO COME HERE TODAY, KIND OF TELL US WHAT'S GOING ON IN YOUR NEW DEPARTMENT.

I, I BELIEVE THAT THE CITY COUNCIL APPROVED IT A COUPLE OF WEEKS AGO.

AND KIND OF WALK US A LITTLE BIT THROUGH THIS DOCUMENT SO THAT WE CAN FEEL, UM, SO WE WILL UNDERSTAND, UH, HOW, HOW THIS NEW DEPARTMENT WILL WORK TOGETHER WITH

[01:00:01]

SENIOR SERVICES.

UM, YES.

OKAY.

SO THANK YOU SO MUCH.

UM, HOWEVER, WE'RE ACTUALLY HERE TO GIVE AN UPDATE OR SUMMARY ON THE MEMO THAT WE SHARED.

UH, I A VERY HIGH LEVEL, HOWEVER, I CAN'T REALLY DO A WHOLE LOT ON THE HOUSING COMMUNITY EMPOWERMENT 'CAUSE THAT'S NOT HOW WE HAVE IT.

AGENDA.

OKAY.

UM, I WILL COMMIT THAT.

WE'LL COME BACK AND TALK ABOUT THAT IN MORE DETAIL.

WE'RE IN A, UM, A MOMENT OF A LOT OF CHANGE IN TRANSITION, UM, THOUGH IT WAS YES, APPROVED BY COUNCIL.

IT IS, YES, MOVING FORWARD.

UM, WE STILL HAVE SO MANY JUST LITTLE THINGS LIKE PEOPLE WEAR DEVICES, GETTING EVERYBODY INTO THE RIGHT DEPARTMENT LABELED IN THE ACCOUNTING SYSTEM SO THAT THEY CAN DO THEIR JOBS.

UM, HOW, MAKING SURE THAT NOBODY LOST ACCESS TO THEIR COMPUTERS IF IT WAS TIED TO THE ROYAL DEPARTMENT WHEN THAT SWITCHED OVER.

SO THERE'S A LOT OF LITTLE THINGS THAT WE'VE ACTUALLY BEEN HAVING TO DO THESE LAST FEW WEEKS, UH, WITH REGARDS TO THAT.

AND THEN OF COURSE, THE OVERALL OPERATIONAL THOUGHT AROUND STRUCTURING AND PLANNING FOR THE NEW DEPARTMENT.

SO I'M JESSICA , MY NEW ROLE.

UM, I'M THE DEPUTY DIRECTOR FOR HOUSING COMMUNITY RETIREMENT.

I'M ALSO THE OPPORTUNITY OFFICER FOR THE CITY.

WE'LL TALK MORE ABOUT DRIVERS OF OPPORTUNITY, HOPEFULLY IN A FUTURE, UH, COMMISSION MEETING WHERE WE CAN TALK ABOUT, UH, WHAT WE'RE DOING THERE.

BUT FOR THE PURPOSES OF TODAY, OF COURSE WE ARE, WE WANNA TALK ABOUT A FUNDING IN THE CITY BUDGET AND HOW THAT KIND OF ALIGNS WITH SOME OF THE REQUESTS THAT WERE PUT FORWARD, UH, THROUGH YOU ALL'S, UH, RECOMMENDATIONS THAT YOU ALL DO ANNUALLY, WHICH I JUST WANNA ACKNOWLEDGE AND TRACE THAT DOCUMENT BECAUSE I JUST THINK IT'S SO THOUGHTFUL AND STRATEGIC THE WAY THAT THIS COMMISSION DOES, UH, REALLY THOUGHTFULLY PUT TOGETHER NOT A LIST OF DOLLAR REQUESTS, BUT A LIST OF AREAS OF PRIORITY AND FOCUS THAT YOU CARE ABOUT.

SO THAT'S APPRECIATED AND IT MAKES IT REALLY EASY FOR US BECAUSE THE FIRST THING THAT WE DO IS WE START SENDING THAT OUT TO OUR PEERS AND TO OUR COLLEAGUES TO LET THEM KNOW, UH, WHERE THE SENIOR AFFAIRS COMMISSION IS REALLY IDENTIFYING IS AREAS OF INTEREST TO PRIORITIZE IN THE CITY OF DALLAS.

SO, REAL QUICK, I WANNA ACKNOWLEDGE FIRST AND FOREMOST, WE PROBABLY DIDN'T GIVE TABITHA ENOUGH CREDIT, BUT SHE'S THE ONE THAT'S BEEN CHASING DOWN LEADS ALL THESE DEPARTMENTS.

ALL, ALL I DID WAS .

UM, I, LIKE, I MIGHT HAVE DONE LIKE AN EMAIL OR TWO MYSELF, BUT PRETTY MUCH JUST LIKE TAB THAT HAS BEEN REALLY THE ONE I'M KIND OF CHASING DOWN.

SO SHE'LL BE THE ONE LEADING THE UPDATES.

BUT I ALSO WANNA ACKNOWLEDGE, UH, WE HAVE CHRISTINA DESILVA HERE.

SO CHRISTINA DESILVA IS ACTUALLY, UH, NOW ASSISTANT DIRECTOR OF HOUSING AND COMMUNITY EMPOWERMENT IN OUR TEAM.

UM, AND SO WHEN WE TALK MORE ABOUT THIS NEW DIVISION OR NEW DEPARTMENTAL STRUCTURE, WE CAN KIND OF TALK ABOUT HOW THAT WORKS.

BUT AS FAR AS HOW IT WORKS WITH SENIOR SERVICES, IT DOESN'T HAVE TO WORK WITH SENIOR SERVICES.

WE ARE ALL ONE.

WE ARE WORKING TOGETHER, WE ARE DOING THIS AS ONE TEAM.

SO IT'S ABOUT SENIOR SERVICES NOW BEING ABLE TO DO THE WORK OF SENIOR SERVICES WITHIN THIS KIND OF LARGER SUPPORTIVE DEPARTMENT AND TEAM.

UM, IT WILL, I THINK IT'S GONNA MAKE IT EASIER TO ADVANCE SOME OF THE PRIORITIES THAT WE'VE ALREADY BEEN DOING.

BUT, YOU KNOW, COMMUNITY CARE AND EMPOWERMENT AND THE HOUSING DEPARTMENT ALWAYS WORKED REALLY WELL TOGETHER.

YOU KNOW, WE WERE ALWAYS WORKING WELL, WE WERE ALWAYS IN COMMUNICATION.

UM, BUT YEAH, I MEAN, THERE'S NO WAY TO STRENGTHEN THAT THAN HOW WE ARE.

UM, I KNOW THAT OUR DIRECTOR WHO ERICKSON CAME DOWN, UM, HE WAS ABLE TO GREET SOME OF YOU ALL BEFORE THE MEETING.

HE WASN'T ABLE TO STAY FOR THE FULL MEETING TODAY.

I'M SURE HE WILL BE HERE AT A FUTURE MEETING AS WELL.

UM, SO WE'RE JUST REALLY EAGER AND EXCITED ABOUT THIS NEW STRUCTURE.

I KNOW WE'RE KIND OF RUNNING OUT OF TIME, UM, AND YOU HAVE THE MEMO AND I'M GONNA SAY THERE'S NOT A WHOLE LOT OF REALLY SUBSTANTIVE UPDATES BECAUSE THERE WEREN'T A LOT OF CHANGES FROM THE TIME WE SHARED THAT PROPOSED BUDGET TO THE ACTUAL OUTCOME OF THE BUDGET PROCESS.

SO TABATHA CAN TALK THROUGH SOME OF THOSE THINGS, BUT, UM, I DON'T THINK THERE'S A WHOLE LOT THAT WE'RE GONNA HAVE TO GO INTO THAT'S, THAT'S NEW OR INFORMATION FROM THE TIME THAT WAS RELEASED.

SO I'M GONNA TURN IT OVER NOW FOR OUR, UM, AGE FRIENDLY OFFICER TO HAVE THE TAYLOR TO TAKE US THROUGH.

ALL RIGHT, THANK YOU.

DEPUTY DIRECTOR GALA SHAW, AND THANK YOU COMMISSIONERS.

UM, FOR THE OPPORTUNITY, I JUST WANT TO QUICKLY ACKNOWLEDGE MR. STEVEN BAKER ALONG WITH MCCARNEY THORNTON AND ALSO LATRICE KNOW STRANGERS TO THIS COMMISSION.

UM, THEY COME SEVERAL TIMES THAT YOU ALL KNOW THEM VERY WELL.

UM, BUT I WILL SAY AS WE GO THROUGH THIS DOCUMENT, UM, THE AREAS THAT HEART HAS, WE CAN, YOU ALL CAN ASK VERY SPECIFIC QUESTIONS AS IT RELATES TO THIS.

BUT ANYTHING FURTHER WE WOULD NEED TO HAVE THEM TO COME BACK AT A LATER DATE.

SO AS WE WALK THROUGH THIS, AND I'M HAPPY TO TAKE QUESTIONS AS WE GO.

UM, PLEASE NOTE THAT AS WE THINK ABOUT THIS, THINK ABOUT LEVERAGING AND REALLY, UM, DEPARTMENTS COMING TOGETHER TO COLLABORATE SOMETHING THAT WE HAVE ALREADY BEEN DOING.

UM, SOMETHING THAT WE HAVE HEARD FROM THE COMMISSION FOR QUITE A LENGTH OF TIME OF UNDERSTANDING THE UNITY OF THE CITY AS A

[01:05:01]

WHOLE.

AND SO AS WE WALK THROUGH THE THIS DOCUMENT, WE WILL UNDERSTAND GREATER THE IMPORTANCE OF US REALLY DOING THAT.

AND SO, UM, WE HAD 12 KEY RECOMMENDATIONS THAT WAS PUT FORTH BY THE COMMISSION.

UM, A LOT OF IT, WE LOOKED AT IT AS A LOT OF COMMUNICATION, A LOT OF OUTREACH AND WHAT WE NEED TO DO, I'M GONNA WALK US THROUGH, UM, THE DOCUMENT.

I THINK EVERYONE HAS IT ON THE LEFT SIDE WE'LL SEE THE SET PRIORITIES.

AND THEN ON THE RIGHT SIDE THERE'S THE RESPONSES FROM EACH ONE OF THE RESPECTIVE DEPARTMENTS.

AND BEFORE I VIEW THAT, UM, I JUST WANT TO ALSO SHARE OUR COMMITMENT TO OLDER ADULTS WITHIN THE CITY OF DALLAS.

UM, OUR, OUR DIVISION WILL CONTINUE TO SERVE AS A CENTRALIZED POINT OF CONTACT FOR OLDER ADULTS AGE 60 YEARS AND OLDER.

UM, WE WILL CONTINUE TO SUPPORT THE OMB PROGRAM, UM, WHICH IS THE CONTRACT GROUP SENIOR SOURCE.

IN ADDITION TO THAT, OUR STAFF WILL DIRECTLY CONTINUE TO SUPPORT, UM, BY WAY OF OUTREACH ENGAGEMENT, UM, AND ALSO THE SENIOR HELPLINE AS WELL.

SO WITH THAT SAID, UM, PRIORITY ONE AND TWO REALLY FOCUS ON OUTREACH WHERE WE'RE GONNA DO A COMMUNICATION AS WELL.

AND SO WHAT I CAN SAY IS THAT WE'VE BEEN WORKING VERY CLOSELY WITH OUR COMMUNICATIONS TEAM.

IN FACT, WE'LL HAVE A RETREAT ON NOVEMBER, UM, THE SEVENTH WHERE THE CITYWIDE, UH, DEPARTMENTS WILL COME TOGETHER TO REALLY LOOK AT ALL OF OUR STRATEGIES, UM, TO DISCUSS WHAT WE ARE AS CITY AS IT RELATES TO COMMUNICATION AND OUTREACH AND WHAT WE NEED TO DO BETTER.

AND SO THIS IS A VERY UNIFIED APPROACH TO BETTER SERVE THE RESIDENTS, UM, OF DALLAS.

AND SO OUR DIVISION ONCE AGAIN WILL BE IN ATTENDANCE.

UM, AND THAT IS OUR OPPORTUNITY TO THEN ALSO SHARE WHAT IT IS THAT WE NEED TO DO, UM, WHAT IT IS THAT WE KNOW, WHAT WE'VE HEARD FROM YOU ALL.

AND THEN OUR DAY-TO-DAY BASIS, OUR STAFF IS WITHIN THE COMMUNITY WHAT IT IS THAT WE NEED TO DO SOME BETTER SUPPORT AS WELL.

SO WE WILL, LIKE I SAID, WE WILL LEVERAGE THAT OPPORTUNITY TO, UH, WORK THROUGH PRIORITY ONE AND TWO.

UM, LOOKING AT PRIORITY THREE AND OUR, UM, ANSWER BEFORE YOU YES.

YOU GO ON TO THAT.

SURE.

SO I JUST WANT TO CLARIFY.

SURE.

UM, SO THE SENIOR SOURCES, SENIOR SOURCE, SENIOR SERVICES, SORRY, NOT SENIOR SOURCES, SENIOR SERVICES TOP LINE IS GOING TO REMAIN IN TASK.

YES.

FOR PEOPLE WHO ARE WORKING WITHIN THAT DEPARTMENT ARE GONNA REMAIN TA THAT IS CORRECT.

SO THERE, AND WILL THERE BE ENHANCEMENT OR DO YOU THINK THERE WILL BE ENHANCEMENT TO 3 1 1 THAT WILL ADDRESS SENIORS? LIKE, ARE YOU A SENIOR IN NEED OF X, Y, Z OR, OR WILL THERE BE MORE OPTIONS IF I SAY I NEED SANITATION SERVICE, THAT IT'S NOW GONNA INCLUDE, OH, YOU NEED A SOMEBODY MOVE YOUR GARBAGE CAN FOR US ? SURE.

SO I'M GONNA ADDRESSING, I'M GONNA THIS THING SAYS WE'RE GONNA WORK IN COORDINATION WITH 3 1 1.

AND SO I'M LIKE, WELL WHAT'S THE VISION HERE? , RIGHT? AND SO THAT'S WHERE WE'RE HAVING THIS RETREAT TO KIND OF WALK THROUGH AND STREAMLINE SOME OF THESE PROCESSES.

AND SO SOME OF THOSE KEYWORDS LIKE STREAMLINING AND LEVERAGING I BELIEVE IN THIS FISCAL YEAR IS WHAT WE'RE GOING TO SEE REALLY MANIFEST.

UM, I WILL SAY WE'VE TALKED ABOUT THAT BEFORE IN UNDERSTANDING HOW TO NAVIGATE OUR SERVICES AND WHEN TO, ONE, FOX 3 1 1, NAVIGATING TO THE DEPARTMENT, WHICH IS WHAT THEY ALREADY DO.

LET'S ALSO PERFECT BY SAYING THAT.

UM, BUT THEN ALSO, LIKE YOU SAID BEFORE, WHAT HAPPENS TO THAT INDIVIDUAL? HOW DO WE STREAMLINE THOSE PROCESSES SO THAT THEY'RE BETTER, UM, AND THAT PEOPLE FEEL AS THAT THEY CAN SERVE, RIGHT? AND SO I THINK AS OF RIGHT NOW, I KNOW MY TEAM, THEY DO A REALLY, REALLY GOOD JOB TAKING IN THOSE, UM, CALLS AND CONNECTING TO SERVICES AND ENSURING THAT THOSE, THOSE GAPS ARE CLOSED, RIGHT? UM, BUT AT THE END OF THE DAY, WE WANNA MAKE SURE THAT, THAT THAT PROCESS IS STREAMLINED THROUGHOUT ALL OF THE PROCESS THAT SERVICES OVER DON.

BUT NOW WITH THE THREE ONE MONTH, THERE'S GOING BE A TOTALLY NEW PROCESS.

THERE IS.

SO WE HEARD ON, UM, WHAT WAS THAT LAST WEEK, COMMISSIONER MITCHELL, UM, WHERE WE SPOKE WITH THE CITY MANAGER AND THEY'RE CHANGING THE INTERFACE AS IT IS REALLY LOOKING AT, UM, THE PROCESS AGAIN.

SO NOT ONLY, NOT ONLY DO WE HAVE THIS RETREAT THAT'S GOING TO HAPPEN, BUT WE'VE HEARD FROM THE CITY MANAGER IS THAT THEY'RE GOING TO BE A MAJOR UPLIFT IN THE SOFTWARE ITSELF AND IT'S GONNA BASICALLY WORK US IN MORE ROBUST.

YES, MA'AM.

OKAY, GOOD.

OKAY.

THANK YOU.

YOU'RE WELCOME.

YOU'RE WELCOME.

ALRIGHT, SO ONCE AGAIN, UM, I THINK WHEN I, LAST FISCAL YEAR, WE TALKED ABOUT THE AGE FRIENDLY INTERDEPARTMENTAL COMMITTEE.

AND I, IT REALLY SUPPORTS, UH, PRIORITY THREE WITH THE STRENGTHENING NOT ONLY, UM, OUR INTERNAL, UM, ACCESS AND WHAT WE DO TO SERVE OLDER ADULTS, BUT THEN ALSO EDUCATING THEM AS WELL.

AND SO AS WE ARE ROLLING, UH, THROUGH THIS FISCAL YEAR, THAT IS ALSO SOMETHING THAT WE WILL CONTINUE, LIKE I SAID BEFORE, WE WORK VERY CLOSELY MYSELF AND THE TEAM WITH MANY OF OUR DEPARTMENTS THAT SUPPORT OLDER ADULTS.

HOWEVER, IT IS IMPORTANT THAT WE CONTINUOUSLY COME TOGETHER.

UM, 'CAUSE ON A DAY-TO-DAY OPERATION, WE'RE SHARING CLIENTS,

[01:10:01]

WE'RE DISCUSSING MATTERS THAT COME UP, BUT THEN HAVING THAT SPACE TO REALLY TALK ABOUT AND PLAN WHAT'S NEXT AND HOW WE'RE GOING TO SUPPORT, UM, RESIDENTS MOVING.

UM, ON TO PRIORITY FOUR.

UM, WE TALKED A LOT ABOUT IN OUR, OUR, UH, REFERENCE, UM, CHAIR KLE, UM, FOR THIS AREA, UM, AND OTHERS AS WELL WITH ONGOING COMMISSION.

WE TALKED A LOT ABOUT, UH, SUPPORTING AND UNDERSTANDING UNIQUE NEEDS OF MARGINALIZED COMMUNITY AND REALLY GOING TO WHERE THEY ARE AND SUPPORTING THAT AS WELL.

SO WE HAVE, UM, WITHIN OUR SENIOR SERVICES STRATEGIC PLAN, THERE'S A DASHBOARD THAT WE BELIEVE BELIEVE IS SOME HEALTH AND GIVE MORE INSIGHT ON THAT ALONG WITH WORKING WITH OUR DATA ANALYTICS AND BUSINESS INTELLIGENCE DEPARTMENTS, UM, TO REALLY SUPPORT OUR OUTREACH.

NOT ONLY THAT, BUT THEN ALSO GOING BACK TO 3 1 1 COMMS, THEIR OUTREACH TEAM AS WELL, AND LOOKING AT HOW WE'RE GONNA DO TARGETED, UH, OUTREACH AND ALSO SUPPORT OLDER ADULTS THAT MOST IN NEED.

ALONG WITH THAT, SPEAKING OF SPEAKING REGARDING DATA, UM, AS IT RELATES TO MAPPING AND ENSURING THAT WE HAVE, UM, DATA, WE WILL ALSO WORK WITH THE DABI TEAM AS WELL ON THAT.

UM, AS YOU ALL SEE, I BELIEVE IN THIS PAST, UM, BUDGET YEAH, BUDGET SESSION.

WE ALSO PROVIDED THAT PROFILES FOR EACH ONE OF THE DISTRICT.

AND SO WE'LL BE WORKING WITH THE TEAM AS WELL TO KIND OF DO THOSE INFOGRAPHICS THAT WE DID PREVIOUSLY.

UH, WE'LL BE WORKING WITH THEM ONCE MORE ON THAT.

SO ONCE AGAIN, THERE'S OUR COMMITMENT TO ENSURE THAT WE HAVE THE DATA TO SUPPORT EACH ONE OF OUR DISTRICTS.

NOW AS IT RELATES TO PRIORITY SIX, AND THAT WAS REALLY, I THINK LOOKING AT THE UPTICK OF OUR OLDER DOSE CALLING IN.

UM, IT WAS LOOKING ALSO AS THE INCREASE, UM, AND THE DEMAND RISES.

WHAT ARE WE GONNA DO WITH THE CITY TO, UH, HAVE AN ADDITIONAL PERSON SERVE AS A CASE WORKER? NOW, THIS PARTICULAR BUDGET CYCLE DOES NOT INCLUDE, UM, AN ADDITIONAL STAFF MEMBER, BUT WHAT I CAN SAY IS THAT NOW THAT WE HAVE MERGED, WE ARE ALREADY STARTING TO LEVERAGE RESOURCE AMONG COLLEAGUES.

AND SO ONE EXAMPLE OF THAT, UM, BEING, I RECEIVED A CALL FROM DR.

MARCY JACKSON, WHO IS A SUPERVISOR, UM, WITH THE HOMELESS OUTREACH TEAM.

AND SHE CONTACTED ME BECAUSE THERE WAS A SITUATION HAPPENING IN ONE OF THE DISTRICTS, RIGHT? AND WE WERE ABLE TO SPEAK BACK AND FORTH TO SUPPORT THAT OLDER ADULT.

AND SO, LIKE I SAID, ONCE AGAIN, THERE IS NOT A DEDICATED STAFF MEMBER, BUT WE WOULD UTILIZE OUR NEW DEPARTMENT TO LEVERAGE, UH, WITHIN WHAT WAS FORMERLY THE OFFICE OF, UM, EQUITY, UM, THE HOMELESS AREA HOUSING, AND THEN NOW OFFICE OF COMMUNITY CARE.

WE WILL COME INTO ONE AND CONTINUE TO LEVERAGE SHELTER RESOURCES.

BUT THERE IN, IN EITHER DEPARTMENT OR NEITHER DEPARTMENT, THE STAFFING LEVEL HAS REMAINED THE SAME.

SO THERE HAS BEEN SOME CHANGES TO MERCH.

UM, THERE WAS SOME, UH, POSITIONS THAT WERE ELIMINATED.

UM, THERE WERE SOME POSITIONS THAT WENT INTO OTHER DEPARTMENTS, AND THEN THERE WILL BE, I BELIEVE, SOME VACANCIES IN THE FUTURE.

YEAH.

SO THE, AS FAR AS POSITION ELIMINATION, THOSE ARE LARGELY THINGS THAT WERE DUPLICATIVE AMONGST THE FOUR DEPARTMENTS.

MM-HMM .

UM, SO SHE TALKED ABOUT DR. JACKSON AND THEIR OUTREACH WORK, UM, THAT HAD BEEN FORMERLY WITH HOMELESSNESS SOLUTIONS.

UH, WE ALSO HAVE SOCIAL SERVICES, UM, CASEWORKERS AND THAT HAVE BEEN WITH COMMUNITY CARE AND STILL ARE.

UM, BUT THE, YOU KNOW, WE'RE GONNA BE LOOKING AT HOW TO KIND OF INTEGRATE AND KIND OF BOLSTER SENIOR SERVICES AND THEIR WORK BY CONNECTING THEM MORE CLOSELY TO TOGETHER NOW THAT WE'RE, UH, KIND OF GETTING PAST, UH, THIS, UH, KIND OF OF FUNDING THAT WE HAD DURING THE PANDEMIC WITH, YOU KNOW, LOTS OF LIKE RENTAL ASSISTANCE DOLLARS AND ALL THAT.

UM, SO WE, WE HAVE CASE WORKERS THERE THAT CAN ALSO SUPPORT.

AND THEN WE HAVE DR.

JACKSON'S TEAM.

UM, AND SO THAT'S SOME OF THE STUFF WE'RE STILL KIND OF FIGURING OUT EXACTLY HOW TO KIND OF GET IT STRUCTURED AS WE MOVE FORWARD.

UM, BUT THERE'S ALREADY A LOT OF SYNERGY HAPPENING.

I MEAN, THESE DEPARTMENTS ALREADY WORKED TOGETHER REALLY WELL.

EVERY SINGLE PERSON IS SO TEAMWORK ORIENTED AND JUST LIKE READY TO HELP.

UM, IT'S JUST, I MEAN, EVERY SINGLE, IT'S JUST LIKE, IT'S AMAZING.

LIKE EVERYBODY'S VERY READY TO HELP, READY TO CONNECT, READY TO WORK WITH NEW COLLEAGUES, NEW DEPARTMENT.

UM, AND SO, UH, THE STAFFING LEVELS, I'M NOT GONNA SAY IS ONE TO ONE.

UM, THERE WERE DEFINITELY SOME ADJUSTMENTS.

I MEAN THAT'S PART OF, YOU KNOW, CONSOLIDATION, EFFICIENCY.

UH, SO THERE ARE SOME IMPACTED POSITION.

THERE WERE SOME IONS THAT WERE, YOU KNOW, MAYBE DUPLICATIVE OR BECAUSE OF THE WAY THINGS HAVE KIND OF CHANGED, CHANGED AND SHIFTED OVER THE LAST FEW YEARS, MAYBE NO LONGER, UH, NEEDED OR REQUIRED IN THE CITY.

WE ALSO DO HAVE SOME VACANT POSITION.

I MEAN, THAT'S ALWAYS GONNA HAPPEN.

YOU KNOW, THERE'S ALWAYS GONNA BE PEOPLE.

UM, AND SO, YEAH.

UH, NOT EXACTLY BUT JUST FROM, FROM THAT

[01:15:01]

TEAM'S PERSPECTIVE, UH, YEAH, FOR THE BEST PART, BUT NONETHELESS REPORT, UH, A SPECIFIC OUTREACH PERSON WHO'S GONNA BE OUT ON THE STREETS IN THE POVERTY CENSUS TRACKS, TRYING TO FIND OUT WHAT SENIORS NEED.

WE CAN'T COUNT ON THAT AT ALL.

RIGHT? NO.

OKAY.

NO, I DON'T THINK THAT THERE'S GOING, I DIDN'T KNOW WHETHER THERE WAS ENOUGH MERGING.

NO.

BUT UM, YOU KNOW, THAT YOU COULD SQUEEZE SOMEBODY OUT OF THAT TO SAY, OKAY, WE CAN DO IT ONCE A MONTH, OR WE CAN DO IT, YOU KNOW, WE GOT, WELL WE, THERE MIGHT BE WAYS THAT WE CAN THINK ABOUT HOW WE CAN DO THAT TYPE OF OUTREACH BOTH THROUGH WORKING WITH 3 1 1 AND THEIR EFFICIENCIES AND THE NEW DEPARTMENT.

UM, OR EVEN, YOU KNOW, THERE'S SOME COMMUNITY PARTNERS OUT THERE THAT ARE REALLY GOOD AT THAT SPECIFIC TYPE OF OUTREACH, UM, THAT WE'VE ENGAGED WITH IN OUR WIX TEAM, FOR EXAMPLE.

OR, UH, FINANCIAL EMPOWERMENT CENTERS FOR EXAMPLE.

WE'VE WORKED WITH DIFFERENT PARTNERS THAT ARE GOOD AT, SO THERE'S SOME DIFFERENT THINGS THAT WE CAN TALK ABOUT EXPLORE.

GOOD.

ALRIGHT.

SO, UM, MOVING FORWARD AND, YOU KNOW, LOOKING AT OUR, UH, WAYS WE ADDRESS FOOD INSECURITY, UH, WE KNOW THERE'S A GREAT NEED AND WE JUST HEARD FROM, UM, DORIS WITH THE AAA, UM, AND WITH ALL THE AMAZING THINGS THAT THEY'RE DOING.

UM, AND SO WE WILL CONTINUE TO PARTNER THEM WITH THEM, UM, ALONG WITH, UM, SERVE WITHIN OUR PARKS AND REC FACILITIES AS WELL, UM, THAT IS DEDICATED TO SUPPORT THE CONGREGATE MILLS.

UM, WE SPOKE WITH THE LIBRARIES.

UM, THERE'S NO ADDITIONAL FUNDING ALLOCATIONS FOR THIS FISCAL YEAR.

UM, HOWEVER THEY'RE COMMITTED TO CONTINUING TO SERVE AND PROVIDE OUTREACH TO, UM, UH, OVER ADULTS.

UH, WE OFTENTIMES THINK ABOUT THEIR MEMORY KITS AND THEY'RE LOVELY.

UM, WE WOULD LIKE TO HAVE ONE OF COURSE IN EVERY LIBRARY WE UNDERSTAND.

UM, BUT I WILL SAY THAT THEY ARE, THEY DO A FANTASTIC JOB WITH, UH, PROVIDING COMMUNITY ENGAGEMENT AND SHOWING UP, LIKE I SAID, TO ALL OF OUR EVENTS THAT PARTNER WITH US AS WELL.

WE WILL CONTINUE, UM, TO, TO ENGAGE IN THAT MATTER.

DID THAT BUDGET GET CUT? I DON'T THINK PARTS CLOSE TO THE LIBRARY.

I DON'T KNOW HOW THAT BUDGET, I DON'T KNOW IF IT AFFECTED THE OTHER, BUT I DON'T REMEMBER IF I LOOKED AT IT, BUT, BUT THEY CLOSED THE LIBRARY.

IT WAS FLAT CLOSED.

SO, SO YES, THEY HAVE, UM, EXPERIENCE.

UM, BUT, BUT WE WILL ALLOW THE LIBRARY TO SPEAK DIRECTLY, UM, TO YEAH.

FOR ANY ADDITIONAL QUESTIONS THAT YOU WANT ME.

OKAY.

YOU KNOW, I KEEP WAITING TO WALK.

I WAS IN THE LIBRARY, MY, UH, MY NEIGHBORHOOD LIBRARY THIS WEEK AND I WAS IN MY, IN FACT, TWO OF THE RECREATION CENTERS THIS WEEK.

I'M LOOKING FORWARD TO WALKING IN AND SEEING LIBRARY INFORMATION ABOUT SENIORS IN MY REC CENTER AND VICE VERSA.

I DO NOT.

AND THIS, I DON'T, I'M NOT POINTING, POINTING AT YOU ABOUT THIS, BUT DO NOT UNDERSTAND.

WE'VE GOT AN ASAP PROGRAM AT RENT CENTERS AND WE'VE GOT A SENIOR PROGRAM AT THE LIBRARY AND I DON'T UNDERSTAND WHY THEY'RE NOT WORKING TOGETHER.

SO THAT'S ANYTHING YOU CAN DO TO ENCOURAGE THAT.

AND I KNOW I'VE SPOKEN ABOUT THAT WHEN THEIR REPRESENTATIVES HAVE BEEN HERE, BUT I MEAN, IT JUST MAKES SENSE TO ME THAT THEY WOULD SHARE INFORMATION AND HAVE THEIR FLYERS.

I KNOW LAKEWOOD JUST HAD TWO BIG PROGRAMS ON DEMENTIA.

THERE WAS NOTHING ABOUT IT AT SAMUEL GRAND OR EX EXCEL PARK WHEN I WAS THERE THIS WEEKEND.

SO THANK YOU TAB WITH US.

I APPRECIATE THAT.

UH, ALRIGHT, SO AS IT RELATES, AND LIKE I SAID BEFORE, WE ARE MOVING ON TO PRIORITY 10, UH, AS IT RELATES TO OUR PARKS AND RECREATION DEPARTMENT, THERE'S NO, THERE ARE NO STRANGERS TO US.

UM, AND WE KNOW THAT WE HAVE SPECIALIZED PROGRAMMING OFFBOARDING THREE OF OUR LOCATION, UH, WITHIN THE CITY OF DALLAS.

UM, AND THEY HAVE BEEN WORKING VERY DILIGENTLY.

YOU ALL JUST HEARD FROM THEM, WAS IT BACK IN JUNE ABOUT THEIR PROGRAMS AND UH, HOW, UH, THEY HAVE ENROLLED AND REGISTERED MANY OLDER ADULTS.

SO WE'RE GRATEFUL TO THEM, TO ALL OF ALL OF THEIR WORK THAT THEY, YEAH, LET'S GIVE THEM A HAND.

WE ARE VERY GRATEFUL, UM, TO THEM, UM, AS IT RELATES TO GOING BACK TO THE SENIOR SOURCE.

UM, AND UH, LOOKING AT THAT SUPPLEMENT FUNDING THAT WE DO PROVIDE, WE'RE STILL COMMITTED TO THAT.

UM, SO THIS FISCAL YEAR, UM, SENIOR SOURCE WILL RECEIVE FUNDING AGAIN, UH, FOR THIS FISCAL YEAR.

WILL IT BE THE SAME AS LAST YEAR? SO WE'RE AT APPROXIMATELY 150,000.

YEAH, IT SHOULD BE RIGHT ABOUT SAME.

WHICH IS, WHICH IS YEAH.

SUSTAINING THE MONEY.

THANK YOU.

YOU'RE WELCOME.

ALRIGHT, SO, UM, FOR PRIORITY 12, NO ADDITIONAL, UM, FUNDING FOR THE IMPLEMENTATION OF THE SIDEWALK REPAIR PROGRAM.

UM, THEY'RE STILL WORKING THROUGH THE COST SHARE PROGRAM AS WELL, BUT THEY, THAT WILL BE SUSTAINED AS WELL.

SO NO, NO ADDITIONAL UPDATE THERE.

BUT ALSO WANTED TO THEN, UM, JUST HIGHLIGHT A COUPLE THINGS.

AND SO WHEN WE THINK ABOUT, THERE WAS AN AREA THAT YOU GUYS ASKED FOR ABOUT INCREASED SERVICE FEE EXEMPTIONS.

AND SO DEFINITELY WANTED TO HIGHLIGHT THE SENIOR HOME STATE TAX EXEMPTION.

UM, WHERE,

[01:20:01]

SAY THAT AGAIN? MM-HMM .

SO THE INCREASED SERVICE FEE EXEMPTIONS AND ONE IS TO HIGHLIGHT THE SENIOR HOMESTEAD TAX EXEMPTIONS.

AND SO WITH THAT SAID, THAT HAS BEEN INCREASED FROM UM, ABOUT 14%.

UM, IN ADDITION TO THAT, WE'VE BEEN WORKING VERY CLOSELY WITH THE WATER DEPARTMENT AND LOOKING AT THE OPERATION WATER SHARE PLEDGES.

AND UH, WE'VE ALSO INCREASED THAT AMOUNT AS WELL.

AND THE TEAM CAN TELL YOU WE HAVE A LONG LIST OF OLDER ADULTS, UM, NEEDED SUPPORTS.

SO WE'RE VERY GRATEFUL TO THE WATER DEPARTMENT, UM, FOR, FOR, FOR PROVIDING THAT INCREASE, UM, TO US.

AND SO WE'VE BEEN WORKING THROUGH THOSE PLEDGES, BUT AS WE KNOW, UH, WHERE WE'RE, YOU KNOW, THERE'S ALWAYS OLDER ADULTS THAT, THAT ARE, THAT ARE IN NEED FOR THOSE PLACES.

THE WATER DEPARTMENT THAT A PAY THEIR BILL.

SO THIS IS OPERATIONAL WATER, WATER SHARE.

SO WE CORRECT.

SO THEY'RE WHAT YOU'VE GOT FUNDING TO HELP WITH WATER? THAT IS CORRECT.

WATER BILLS.

THAT IS CORRECT.

OKAY.

DO LET THEM MEET A SERIOUS INCOME BEFORE THEY GET THEIR WATER BILL OR NO? YOU KNOW WHAT, WHAT WE NEED ALSO IS A NOTICE IN THE WATER BILL.

'CAUSE THEY DO ALL KINDS OF THINGS THAT SEEMS ANYBODY, I DON'T KNOW WHAT THE AGE LIMIT IS, 60 OR 55 OR 65 THAT YOU DON'T HAVE TO PAY A LATE FEE.

WE, WE NEED THAT PUBLISHED.

THEY NEED TO MAIL THAT.

YOU KNOW, THEY SEND THE WATER BILL.

I STILL GET A PAPER WATER BILL.

YES.

AND THERE'S ALL KINDS OF, YOU KNOW, UH, YOU KNOW, WHEN THERE'S GONNA BE A WATER, SAFE WATER AT THE PARK OR WHATEVER.

TABITHA, WOULD YOU LOOK INTO THEM SENDING OUT A NOTICE? BECAUSE SENIORS DON'T KNOW THAT IF THEY, I, I MISSED A BILL THE OTHER DAY.

I MEAN I WAS LIKE SHOCKED AT MY BILL AND LOOKED LIKE, WELL I DIDN'T PAY IT LAST MONTH.

.

BUT, UH, THERE'S, IF YOU'RE OVER A CERTAIN AGE, I FOUND OUT YEARS AGO THAT YOU DON'T HAVE TO PAY THAT, UH, LATE FEE.

SO WOULD YOU, WOULD YOU ASK THEM TO SEND THAT NOTICE IN THEIR BILLS TO LET PEOPLE KNOW? BECAUSE IT'S PEOPLE, THE OLDER PEOPLE THAT ARE GETTING THE WA THE PAPER BILL ANYWAY, THANK YOU.

HOLD UP.

EXCUSE ME.

MINE COME OUTTA MY ACCOUNT.

BUT LET ME ASK YOU THIS, YOU SAYING THAT THE PEOPLE DON'T KNOW THAT THEY'RE NOT SUPPOSED TO BE PENALIZED IF THEY'RE A CERTAIN AGE? WELL YOU HAVE TO BE PENALIZED.

YEAH.

YOU HAVE TO PENALIZED MEAN YOU PAY BILL LONG TIME, THEY GONNA CHARGE YOU.

BUT IF YOU'RE A CERTAIN AGE, YOU'RE NOT SUPPOSED TO BE GETTING CHARGED.

WELL, IF YOU'RE A CERTAIN AGE, YOU CAN APPLY FOR AN EXEMPTION.

YOU GOTTA APPLY FOR THAT.

YOU'VE GOTTA LET 'EM KNOW.

YES.

OKAY, SO I'M GONNA TELL PLAQUE IF IN CASE YOU MISS YOUR BILL ON THE WATER.

I DIDN'T KNOW THAT.

THANK YOU VERNA.

I'M JUST LETTING YOU GO RIGHT NOW.

I'M OUT OF WATER .

OKAY.

BUT I HAVE TO SHARE THIS BECAUSE WE RECEIVED A CITATION, UH, FOR A WATERING OR A DAY MM-HMM .

THAT YOU WERE NOT SUPPOSED TO.

THAT'S TRUE.

WELL, WHEN WE, WE HAD IT CHECKED, PLUS I CALLED NUMEROUS TIMES WITH NO RESPONSE AND FINALLY I GUESS MAYBE TWO WEEKS LATER, AN OFFICER CAME OUT AND ISSUED THE TICKET.

THAT ELISE.

MM-HMM .

OH MY GOD.

AND THE TICKET WAS WHAT? 300 SOMETHING DOLLARS.

AND WHEN SHE CAME UP SHE SAID, OH, YOU ALL SHOULDN'T HAVE GOT THIS TICKET.

AND WE HAVE A SPRAYER BEHIND THE HEDGES RIGHT BY MY FRONT DOOR.

SO THEY HAD TO COME UP TO THE FRONT DOOR AT 4:38 PM OH THEY DID.

AND THIS IS A NEW PROGRAM.

THEY DO THAT SUPPOSEDLY A WATER SAVING WHATEVER, DIFFERENT CHEESE A, A DEPARTMENT THAT IS SPLIT THEN THESE PEOPLE COME OUT FOR.

AND I SAID, IT'S DANGEROUS TO COME TO MY HOME BEFORE .

THERE YOU PLUS NO ONE'S GONNA ANSWER MY, I JUST WANTED TO SHARE THIS IN CASE THAT HAPPENED TO SOMEBODY BECAUSE YOU KNOW, YOU CAN HAVE A SOAKER OR PRAYER ANYTIME ANYTIME THIS YEAH.

YEAH.

GOT THE SAME THING GOING ON.

WE GONNA GET TO, SO THAT TAB OUT OF US ONE FOR SURE.

UH, YES, WE HAVE A QUESTION.

DEBBIE? YES.

THIS IS DEBBIE AUSTIN TABATHA, I HAVE A QUESTION.

I'VE HAD TWO SENIORS TO INQUIRE ABOUT, UM, REPAIRS TO THEIR WATER LINES BECAUSE THE WATER LINES HAS CAUSED DAMAGE TO THEIR FOUNDATION OR AROUND THEIR PROPERTY.

AND IN ONE CASE THE LADY'S WATER BILL WAS UP TO LIKE A THOUSAND DOLLARS BECAUSE OF THE LEAK.

AND WHEN THE PLUMBER FOUND OUT THAT THERE WAS A LEAK, THE THE INDEPENDENT PLUMBER WAS GONNA CHARGE A LOT.

SO IS THERE LIKE A FUND WITH THE CITY OR WATER DEPARTMENT TO HELP SENIORS WITH THAT? UNFORTUNATELY, UM, AT, AT THIS TIME, COMMISSIONER AUSTIN, THERE IS NOT.

UM, HOWEVER WE DO ENCOURAGE YOU TO CONTACT THE HELPLINE.

[01:25:01]

UM, OUR CASEWORKERS WILL WORK TO TRY TO SEE IF WE CAN CONNECT THEM TO UM, AN AGING PROVIDER TO SUPPORT THAT.

I KNOW THAT THEY WERE OFFERED LIKE PAYMENT PLANS BUT YOU KNOW, WHEN YOU ARE ON A FIXED INCOME AND YOU HAVE A THOUSAND DOLLARS WATER BILL, THAT PAYMENT PLAN SEEMS LIKE SOMETHING THAT'LL BE THERE WHEN YOU'RE GONE.

SO I WAS JUST INQUIRING ABOUT THAT.

YES, I APPRECIATE THE QUESTION.

UM, AND I THINK THAT'S SOMETHING THAT WE NEED TO KEEP THAT DISCUSSION GOING 'CAUSE WE'RE SEEING MORE AND MORE CASES REGARDING, UM, THAT'S THE THEME THAT SUPPORT TO REPAIR LINES LINE.

WELL AND I THINK THE CONVERSATION THAT WE'VE BEEN HAVING ABOUT, UH, REPAIRS AND MAINTENANCE AND PEOPLE WANTING TO LIVE IN THEIR HOMES IS NOT GONNA GET ANY BETTER ANYTIME SOON THAN DALLAS, I DON'T THINK.

BUT IF I'M ABLE TO, UH, REPAIR MY LINE, WOULDN'T THE WATER COMPANY KIND OF ADJUST MY BILL ONCE THE PLUMBER TELL 'EM IT WAS A LEAK? DO THEY STILL DO THAT OR YOU DON'T KNOW? SO I WON'T SPEAK DIRECTLY FOR THE WATER DEPARTMENT, BUT I BELIEVE IN THOSE CASES CASE BY CASE SCENARIO AND THEY WILL COME OUT, MIGHT TO ASSESS UM, IF THERE'S A LEGAL NEED, SPEAK WITH THEM FURTHER FIRST GOTTA PAY YOUR BILL.

ALRIGHT.

YEAH.

AND Y DOES ANYONE ELSE HAVE ANY QUESTIONS FOR TABITHA OR, OR JESSICA? SINCE WE'VE GOT JESSICA, WE ALSO HAVE OUR FRIENDS FROM PARKS AND REC HERE AND OUR FRIENDS FROM PARKS REC.

YEAH.

YEAH.

ALSO, THIS IS NOT A YOU WOULD HAVE A QUESTION.

NO, THIS IS GONNA BE UH, INTRODUCING THE PARKS AND RES WHAT I'M GONNA SAY BECAUSE I AM A AVID MEMBER OF THE PARKS AND RECS AND I WANT TO SAY MY CENTER, UH, LAST MONTH WE HAD A, UH, SENIOR TALK ROUND TABLE AND AL MR. HART WAS ABLE TO COME AND HE DID A TREMENDOUS JOB.

WELL MY PERSON OVER BOOK, WE HAD A LOT OF PEOPLE AND UH, HE HAD TO GIVE UP HIS TABLE.

HE STAYED, HE HELPED US.

AND I CAN SAY FOR THE PARKS AND RICKS WITH THE 43, I DON'T KNOW ABOUT ALL 43, BUT WITH THE UM, UH, RICK SIMMONS THAT I KNOW IS VERY INSTRUMENTAL.

I DON'T WANT TO GET CUT OUT.

I DON'T WANT TO GET CUT DOWN.

I WANT TO STAY BECAUSE WE ARE REALLY BENEFITING FROM THAT.

AND THANK YOU ALL FOR, UM, YOU, YOUR SERVICES, YOU AND YOU TO HELP GET HIM THERE.

AND I'M NOT CALLING NAMES BECAUSE I BEEN GONNA MESS UP SOMEBODY NAME.

YOU GOTTA GET MAD AT ME .

BUT I JUST WANNA SAY THANK Y'ALL FOR THAT AND PLEASE DON'T PUT OUT ELOISE L AND DISTRICT FOUR WHERE I ATTEND.

BUT I WANT TO SAY THAT KUDOS TO MR. HORT FOR COMING OUT AND ANYTIME WE HAVE SOMETHING I WOULD LIKE FOR HIM OR ANYBODY TO COME AND HELP US, BUT, AND YOU ALL WAS INVITED TO COME.

I, I HAVE A COMMENT TOO FOR PARK AND REC AND A COMPLIMENT.

THANK YOU FOR STEPPING UP AND CORRECTING THE PROBLEM WITH THE THREE FEEDING CENTERS LAST WEEK.

WE REALLY APPRECIATE THAT.

THANK YOU SO VERY MUCH.

YOU'RE WELCOME.

TABITHA, DO YOU HAVE ANY UPDATE ON THE REVIEW OF OUR STRATEGIC PLAN? I DO.

I DO.

SO WE HAD AN OPPORTUNITY TO GO THROUGH OUR INITIAL REVIEW.

UM, AND SO NOW WE'RE MOVING TO OUR SECONDARY REVIEW AND AFTER THAT WE HOPE TO THEN UM, RELEASE THE PLANS OF THE COMMISSION.

SO I DON'T HAVE EXACT DATES, BUT I WILL SAY WE HAVE UM, PASSED OUR FIRST STAGE, WHICH WITH OUR INTERNAL UH, REVIEW STAGE ONE, WE WILL BE BRIEFING QUALITY OF LIKE COMMITTEE IN AN UPCOMING MEETING.

DO YOU THINK WE WOULD HAVE IT BEFORE OUR NOVEMBER UH, SAC MEETING? I WOULD IMAGINE.

NO.

CAN YOU PUSH FOR THAT ? YOU PUSH FOR THAT FOR SAC OR AT LEAST SOMETHING THAT'S FAIRLY CLOSE.

AND I KNOW YOU'RE NOT SUPPOSED TO DO THAT SO, UM, I KNOW IT'S A HARD ASK, BUT WHAT, WHEN IS IT GOING TO QUALITY OF Y COMMITTEE? YOU KNOW, I BELIEVE IT'LL BE IN NOVEMBER SO I THINK WE'LL HAVE IT.

CAN YOU TRY TO REMEMBER TO KEEP US INFORMED LOOKING, I THINK MY COUNCILMAN IS THE CHAIR OF THAT.

I'M NOT SURE.

I BELIEVE THAT WAS LAST.

NO COUNCIL MEMBER.

GRACIE, YOU'RE GOTO PERSON.

I WOULD LET YOUR COUNCIL.

ARE THERE ANY OTHER QUESTIONS FOR TOWN FOOTMAN AND JUST OF WHEN WILL WE HAVE MORE PRESENTATION FROM YOU AND UH, BOARD TOGETHER? DO WE NEED THAT OR PROBABLY DEC WELL DECEMBER WOULD BE A GOOD TIME FOR US.

OKAY.

OKAY.

THREW OUT THE BOARD.

NOVEMBER WOULD BE A LITTLE BIT OF A CHALLENGE.

UM, BUT VERY GOOD.

WILL THE COMMISSIONERS BE INVITED TO THE RETREAT OR IS THAT A SEPARATE EVENT? THAT IS, THERE'S GONNA BE INTERNAL, UM, THROUGH OUR DEPARTMENTS WITHIN THE CITY OF DALLAS.

OKAY, THANK YOU.

OH THAT'S A SECRET RETREAT.

NO, NO, NO.

THIS IS THE RETREAT I SPOKE OF REGARDING, UM, OUR COMMUNICATIONS TEAM.

THE COMMUNICATION DEPARTMENT.

NOT EVEN EVERYBODY'S INVITED SENIOR GOT INVITED TO THAT 'CAUSE THEY'RE SPECIAL AND BECAUSE THEY RECOGNIZE THAT THAT NEEDS TO BE

[01:30:01]

A PRIORITY AREA COMMUNICATIONS NEXT YEAR.

RIGHT.

SO TO BE CLEAR, THE FACT THAT SENIOR SERVICES WAS SPECIFICALLY TARGETED TO BE A PART OF THAT RETREAT DOES DEMONSTRATE AGAIN ADDITIONALLY THAT COMMITMENT TO IMPROVE OUTREACH.

RIGHT.

THANK YOU.

THANK YOU VERY MUCH.

I MOVE THAT THE MEETING BE ADJOURNED.

, FINISH THE ADJOURNED.

I'M SORRY, I THOUGHT YOU WERE WAITING FOR, I THOUGHT YOU WERE WAITING FOR ME TO DO THAT.

IT'S OKAY.

WE WERE GETTING CHATTY.

LET MS. MITCHELL ASK QUESTION.

JUST A QUESTION.

AND THIS IS FOR STAFF.

IS THERE A WAY THAT YOU CAN PUT THIS ON OUR UH, CALENDARS ON OUR PHONES? YOU MEAN LIKE SEND PLANNER HERE? YES.

CAN YOU DO THAT? YEAH.

SO JUST THE REGULAR INVITE, YOU ALL TYPICALLY RECEIVE THEM.

YOU SEND THOSE OUT? YEAH, BUT THEY DON'T USUALLY SEND THOSE OUT UNTIL THEY BOOK THE ROOM.

SO MAYBE SEND PLACEHOLDERS UP FOR THE DID THAT LAST YEAR THAT IT WAS VERY HELPFUL.

YEAH, THAT'S TYPICALLY UM, WHAT WE TYPICALLY DO ON A YEARLY BASIS.

BUT YOU DO IT PRIOR TOO.

ME TOO AS WELL.

RATHER ME WHETHER THAN US HAVING IT ALREADY ON MY CALENDAR.

YEAH, SEND THE INVITE.

IT WILL PUT ALL THESE DATES ON MY CALENDAR.

WE'LL MAKE SURE THAT HAPPENS.

THANK YOU.

OKAY.

THANK YOU SO MUCH.

IS UH, IS SUPPOSED TO BE PRESENTING THE UH, SENIOR SERVICES MONTHLY UPDATE? HAS EVERYONE LOOKED AT IT? DOES ANYONE HAVE ANY SPECIFIC QUESTIONS BESIDES MYSELF? 'CAUSE I CAN'T ADDRESS IT DIRECTLY.

MM-HMM NO, I KNOW.

I THANK YOU ALL UP THREE YEARS.

GIVE, HAVE A PROBLEM.

HER GAS AND SHE HAD TO COME THREE YEARS.

UH, DEBBIE, YOU'RE ON.

ALRIGHT, PARK READY? LET'S GET DEBBIE, WOULD YOU LIKE TO, UH, MAKE A MOTION NOW? OH, .

YES.

I'D LIKE TO MAKE A MOTION THAT THE MEETING BE ADJOURNED.

MEETING BE ADJOURNED IN PARTS OF R AND SPEED.

THEY NOT SPEED ARE OKAY.